All other Zurich fixes

Zurich release notes > Learn about the Zurich release >

The Zurich release contains important problem fixes.

Zurich was released on July 31, 2025.

07-23-2025_1759 glide-zurich-07-01-2025__patch0-07-15-2025

Important: For more information about how to upgrade an instance, see ServiceNow upgrades .

For more information about the release cycle, see the ServiceNow Release Cycle .

Note: This ServiceNow AI Platform® major family release is now available in ServiceNow 's Regulated Market environments. For more information about services available in isolated environments, see KB0743854 .

For a downloadable, sortable version of the fixed problems in this release, click here

All other fixes Problem category Problem

Short description

Access Control PRB1910493 There is slowness when loading forms with 'Table Choice' fields, even after applying a 2000 record limit Access Control PRB1850716 There should be a check for customization before the removal of the snc_internal ACL role from a set of ACLs Access Control PRB1836995 Incorrect ACL evaluation for ref_xxx reference fields Access Control PRB1809096 Selecting the Save button multiple times while assigning roles to groups will cause duplicate entries Access Control PRB1889272 GlideSearch_Query/suggestions user context gathering triggers role creation Access Control PRB1859273 A query that consumes significant time is invoked every minute by the UserHasRole Patcher sys_trigger Access Control PRB1862283 The GlideAggregate addUserOrderBy API enables data to be ordered even when orderBy isn't allowed Access Control PRB1871654 Access Analyzer displays that an ACL passed for public when the ACL role isn't Access Control PRB1822878 Runtime protection needs to be added for invalid conditions in the security attribute Access Control PRB1838719 ITIL role users are not able to create reports on metric_instance Access Control PRB1889718 Addition of Query ACLs in Access Control Access Control PRB1889719 Addition of Query ACLs in Access Control Access Control PRB1911812 Ensures retain fields get the right ACLs when in table hierarchies Access Control List (ACL) Rules PRB1910491 Enables QueryACLAuditor to run for a specific list of tables Access Control List (ACL) Rules PRB1910494 Fixes QueryACLAuditor ACL generation for specific read ACL combinations Access Control List (ACL) Rules PRB1910496 Fixes QueryACLAuditor ACL generation for some situations involving hierarchies of tables Access Control List (ACL) Rules PRB1910499 Augments the description of ACLs, generated by QueryACLAuditor, to classify the field ACLs retained for their datatypes Access Control List (ACL) Rules PRB1910928 Adds Business Rule to keep query_range ACLs synchronized with read ACLs in case of role modification Activity Stream PRB1888279 The Translation button isn't turned on in a legacy Agent Workspace when dynamic translations are turned on Activity Stream PRB1890397 Two extras in the SQL count from the activity jelly template are seen in znowassiststable, causing a DMT SQL Spike Activity Stream PRB1837845 A 'File Attachment' type field isn't added in the activity log in Workspace Activity Stream PRB1897140 A workspace activity stream isn't displayed for archived records Activity Stream PRB1867047 Focus shifts from the 'Email' tab to the 'Comments' tab after resizing the middle divider pane Activity Stream PRB1743672 Worknotes using Carriage Return aren't displaying in HR Agent Workspace when using edge encryption Activity Stream PRB1885876 The activity stream isn't displaying a change of the field when the display name is the same Activity Stream PRB1888552 Attachments aren't removed from an activity stream when stored on a secondary DBI Activity Stream PRB1848508 Margin is removed but a visual separator is not added between colored worknotes Activity Stream PRB1849846 'Rich Text Editor' toggling causes the work notes editor to collapse to a single line, but upon opening the additional comments, three lines of space are displayed Activity Stream PRB1872733 Usernames are domain separated, causing the user_id to display instead of the user's display name Activity Stream PRB1881272 'Multiple delete' should check the condition list for archive tables Activity Stream PRB1881847 Attachments within the activity stream remain visible after being archived in workspaces Activity Stream PRB1890639 Line separators don't appear between activity tiles when more than 200 tiles are in a stream Activity Stream PRB1892121 Hyphenated names do not display properly in @ mentions Activity Stream PRB1895624 Activity Stream displays sys_id instead of the display name Activity Stream PRB1822126 The field order set in the 'Configure available fields' slush bucket in the Activity Filter is not in alphabetical order in the CSM Configurable Workspace Activity Stream PRB1830580 Hyperlinks in Workspaces open in a new tab instead of the same tab Activity Stream PRB1834000 Reaper query needs an index to perform optimally Activity Stream PRB1834293 Activity stream activity events with empty 'event_created_by' field values cause the activity stream screen on mobile to crash Activity Stream PRB1843720 The activity log captures changes but aren't displaying them as the newest entry in Workspace Activity Stream PRB1845623 Margin was removed but separator was not added Advanced Work Assignment PRB1835521 Interaction's handling duration gets incorrect times when time zone change occurs Advanced Work Assignment PRB1856445 When ScriptableConversation.sendMessage is called with a case number, the impersonation fails when executed on AMB threads Advanced Work Assignment PRB1857820 Agent Outside Workspaces that use OpenFrame soft phone are set to an 'Offline' presence state within a minute after the agent moves to an available state Advanced Work Assignment PRB1861735 Work items are assigned to an agent even if they aren't available to receive a work item from that service channel Advanced Work Assignment PRB1873606 The 'Work item - Accepted' business rule should ensure that the conversation is still in the 'chatInProgress' state Advanced Work Assignment PRB1884896 'Capacity' displays the incorrect value in a manual 'Allocation of Work' item from the 'Queued work' tab from Workforce Optimization Advanced Work Assignment PRB1914068 The executeTimeoutJob from Advanced Work Assignment (AWA) might be attempting it again and going into a loop, blocking the node to come up Advanced Work Assignment PRB1789523 The 'Last assigned' agent is offered multiple work items within a short period Advanced Work Assignment PRB1833789 If the Agent logs out, the availability status should change to 'Offline' immediately Advanced Work Assignment PRB1844512 Created Incident associated to incorrect Interaction record Agent Assist PRB1849244 Variables associated to a record break Agent Assist Prefetch/Contextual Search Agent Chat PRB1846351 Audio notifications don't play intermittently when the browser has 'Allow All Auto-Play' configured Agent Chat PRB1848604 Exception encountered processing path: '/GlideInteraction_Mutation/exit_chat - Cannot exit an interaction unless it is a chat.' Agent Chat PRB1831657 Translation issues occur when using 'Summarize action' in the chat as an agent Agent Chat PRB1846962 Chat disappears if the user refreshes the page when a list is in the open tabs of SOW Agent Chat PRB1859329 The globe icon doesn't appear for Agents when a user sends a message with Emojis Agent Chat PRB1868186 The conversation history in the Agent Chat only displays one previous interaction Agent Chat PRB1838750 Response template preview is obstructed/broken Agent Client Collector for Visibility Content Pack PRB1813541 Certificates discovered by the tls_ssl port probe aren't creating a relationship with the host if Agent Client Collector is enabled on the host and the host credentials are not added for Discovery Agile Development PRB1909252 Customized story numbers are overwritten by an upgrade Agile Development PRB1856400 Agile Board is slow to load in all instances due to js_includes_agile_board.jsx file taking a long time to download Agile Development PRB1869872 The Save button redirects to an old page instead of staying on the same pop-up modal Agile Development PRB1889742 Addition of Query ACLs in Agile Development AI Search PRB1848428 A blank screen is opened in a new tab when Now Assist generates an answer source (from AI search) AI Search PRB1852402 SearchAnalyticsService. pruneSearchSignalEvents occasionally purges events with the wrong application ID AI Search PRB1864807 Composite multi-field facets with one of the sources evaluates as late binding, then for the other source, doesn't return all facets on all tabs AI Search PRB1841579 sn-search-combobox-desktop's use of createGraphQLEffect dispatches errorActionType due to a 401 error for public GraphQL endpoints AI Search PRB1887375 'OR' conditions aren't correctly evaluated in EVAM lite AI Search PRB1892031 ais_country_to_search_language is not working AI Search PRB1825462 The 'Remove' filter isn't working and can't be selected in Mobile view on an AI Search-enabled portal AI Search PRB1755617 The DocID field is being populated with the wrong sys_id in the Search Signal Result Event table results AI Search PRB1826966 Adding or removing a catalog from the topic creates two index events for different tables AI Search PRB1862683 UIElevation_Theming_Variables on the Service Portal AI search page don't match colors with the Coral Figma design for a filter menu and filter focus state (MVR) AI Search PRB1847092 A part of the query on sys _generative _ai _config has been ignored because of insufficient access for 'query_match operation on sys_generative_ai_config definition AI Search PRB1849093 'Search preview (New)' does NOT use the user session language as default, while 'Search Preview]'does AI Search PRB1871311 'There are 2 exact match results. View other records here' displays when there's 2 tables with the same prefix AI Search PRB1850255 ScriptableSearchAdminQuery throws a NullPointException (NPE) AI Search PRB1789441 'Purge document' deletes all in the document in some scenarios because an incorrect query is generated AI Search PRB1770283 When Automated Test Framework (ATF) test creates or updates records in a table that is indexed by AI Search, the sysevent record created by AI Search isn't rolled back AI Search PRB1843607 The core_company list element has two elements (zip and phone) on the same position in a base instance AI Search PRB1857237 Images aren't returned for Now Assist actions on Service Portal AI Search PRB1844187 'Global' search option in missing AI Search PRB1817619 There's a blank UI screen when searching for the '**' query AI Search PRB1834892 Polaris UI rendering issues AI Search PRB1859372 Recently viewed suggestions for KB articles navigate to older version after a new version is published AI Search PRB1846575 A custom image search on an AI search-enabled portal doesn't work after Xanadu upgrade AI Search PRB1847810 When multi-node ingestion is enabled on a production instance, all cloned instances from production enable multi-node ingestion AI Search PRB1849325 thumbnailHeader in the mini Genius Result Card is not translated AI Search PRB1849816 AisQueryMetricsProcessor can populate ais_query_statistics table with NaN field values AI Search PRB1851725 Typo Handling blocked terms state doesn't change from 'New' to 'Published' when publishing a search profile AI Search PRB1852129 Selecting a search result in the Portal adds the parameter 'SearchTerm', leading to a 404 error AI Search PRB1852782 Theming for AI Search in Service Portal AI Search PRB1854478 Prevent Duplicate Genius Results AI Search PRB1856064 NAP displays the error, 'Trouble processing your request' while promoted skills are working correctly AI Search PRB1857215 There's a KB performance issue when there is a large number of user criteria assigned to a KB AI Search PRB1859931 A business rule executes too many times, causing performance issues in an instance AI Search PRB1866244 Conditions aren't displaying in a 'Form' view but are available in the 'List' view and 'Show XML', when the attribute 'ais_configuration_attribute' is deleted AI Search PRB1873873 Users can't create fields on Genius Results AI Search PRB1883701 The record doesn't display in a search until updated AI Search PRB1885792 AI Search only logs sources that match a search in the sys_search_source_event AI Search PRB1886467 AI Search results match incorrect template AI Search PRB1887343 Dot-walked Entity View Action Mapper (EVAM) conditions don't work on extended tables AI Search PRB1895431 The first 'regular' search in Full Page Experience (FPE) doesn't log SEARCH_EVENT, causing subsequent clicks not to be logged AI Search PRB1783862 The wrong search events are deleted due to incorrect sort logic AI Search PRB1820883 User context boost doesn't work for sys_user.country and sys_user.location.state AI Search PRB1832539 Can't link existing STOPWORD ais_dictionary on Japanese mode in i18n AI Search PRB1833496 evaluateSearchSubmit() in concourse_header.xml can cause console errors AI Search PRB1838852 Search (AI enabled) box list groups are not announced to screen reader users AI Search PRB1838976 From Global Search, searching for anything on the SOW/CSM workspace with Next Experience off redirects the user to the homepage instead of displaying results using UI16 AI Search PRB1842603 Dot-walk facet is removed if the user has no table access to another table AI Search PRB1843571 AI Search's NLQ Genius result 'None of the above' option doesn't work as expected AI Search PRB1889180 Action-type columns aren't registered on the sys_search_genius _result_event_action table for NLQ Genius results AI Search for Service Portal PRB1877869 Attachments with long file names on KB articles in the 'Faceted Search' widget are overlapping search result cards/containers when in mobile/responsive view AI Search for Service Portal PRB1856972 After Xanadu upgrade, there are issues with autocomplete suggestions in typeahead search widget AI Search for Service Portal PRB1781702 The heading structure on the 'Search results' page of the Employee Service Center (ESC) portal is confusing AI Service - Glide Interfaces PRB1816184 PredictionServiceUtil. getPredictionServiceUrl throws an exception AI Service - Glide Interfaces PRB1889667 Addition of Query ACLs in AI Service - Glide Interfaces Analytics Data API PRB1853319 A date range selection isn't applied correctly Analytics Data API PRB1803606 The y-axis is skewed, causing data to look compressed for the time series column in Data visualization Analytics Data API PRB1840570 Multiple entries of the same table in filters Analytics Data API PRB1875077 The semi-donut visualization displays data incorrectly, ignoring the applied interactive filter Analytics Data API PRB1875277 The 'Group by' on the Report range field doesn't work properly for 2 scenarios Analytics Data API PRB1862043 A pivot total isn't displaying the correct value in the total Analytics Data API PRB1890948 In Platform Analytics's data visualization indicator scorecard, pagination isn't working as expected, and the breakdown elements are limited to 10 when the filter is applied Analytics Data API PRB1850498 Grouping elements is sorted incorrectly when the DateTime field is used in the Group By on the BAR type Data Visualization Analytics Data API PRB1855199 The previous score metrics in an indicator score card are selectable but not highlighted as links Analytics Data API PRB1889613 In a single score visualization, the direction doesn't display correctly Analytics Data API PRB1894661 When drilling down on a pie chart grouped by a 'Date' field with report ranges, the resulted list doesn't have proper conditions Analytics Data API PRB1822401 Incident Resolve Time (incident.calendar_stc) is not seen as a duration when formatting data visualization values because it's of type integer, and was never changed to a duration Analytics Data API PRB1844659 Selecting an element in a bar chart visualization in Platform Analytics opens the KPI Details unfiltered Analytics Export API PRB1853207 Migrate export traffic to K8s by default for commercial environments Analytics Export API PRB1896576 Inconsistency in Platform Analytics scheduled export file types when the 'com.glide.par.unified _analytics.enabled' property is true but 'com.glide.par.v _table_join.enabled' doesn't exist Antivirus Scanning PRB1835660 The antivirus job updates all columns instead of only the 'State' column Application Install Engine PRB1837952 Publishing a custom app to the app repo doesn't package dependencies, which could break dev after a clone down Application Install Engine PRB1869500 The user is unable to upgrade a base app version when a batch install hosts a customized app Application Install Engine PRB1875817 Script Assets aren't getting the latest content post upgrade, even though the plugin version has the ...latest/openFrameAPI setICContext method Application Install Engine PRB1820945 The records sys_ui_view and sys_ui_related_list aren't deleted when the change is published to AppRepo from the source, and is installed in the app on the target Application Install Engine PRB1823337 Translation (sys_translated_text) entries on the record producer aren't moving when importing customization changes from a source control Application Manager PRB1851833 App Version of 'Now Assist Analytics' shows a mismatched installed version on App Manager from the actual installed version Application Manager PRB1868345 A date format with blank spaces causes search functionality to fail on the new App Manager Application Manager PRB1872436 Access to a crypto module is set to 'reject' by default for some users Application Manager PRB1876505 Users are unable to view the 'Portfolio Planning Core' app in the New App Manager Application Manager PRB1892000 There's a focus management issue on selecting 'view more' Application Manager PRB1772394 Repairing a customized family plug only repairs the base plugin in New App Manager Application Manager PRB1817433 GRC: Performance Analytics Premium Integration applications aren't visible for admin users Application Manager PRB1829981 'Repair Plugin' on sys_store_app displays 'Plugin not found' Application Manager PRB1845263 Dependent Apps shows as 'Installed' on New App Manager when they are not actually installed Appointment Booking PRB1855548 If the 'Consider holiday for lead time' flag is true, slots are displayed for a day before the actual expected day Appointment Booking PRB1869084 A placeholder used for a label causes walk-up accessibility issues Appointment Booking PRB1870043 The UI message 'Please select an appointment before submitting' isn't translated to Japanese on the first display Appointment Booking PRB1882094 The Book Appointment and Reschedule Appointment UI actions intermittently aren't opening the 'Calendar' module Approvals PRB1825940 When setting 'glide.approval.delegation.version' to 'v2', users are unable to view their direct approvals from the Self-Service > My Approvals module Approvals PRB1845954 Approval history shows an incorrect final approver's name App Template Framework PRB1866661 A table label couldn't be captured into an update set Archive Rules PRB1817678 The archive rule creates an archive table that uses the maximum length of the sys_choice label field for the choice field Archive Rules PRB1898325 In the 'Archive Rule' form in 'Archive Related Records' tab, a related record can point or reference the main archive rule in the 'Reference Table Rule' field Assessments PRB1771534 The business rule 'Create actual results' runs excessive queries, causing a long execution duration Assessments PRB1845111 Incorrect error with date Handling in an assessment question Asset Management PRB1877822 The 'Publish to Hardware' catalog doesn't work from Hardware Asset Management Workspace as the 'Category' menu can't be loaded Asset Management PRB1847718 In the script include 'MobileUpgradeEngine', a query with the condition '.where('name', 'CONTAINS', sysId)' causes slow queries on the database Asset Management PRB1878196 A modal displays the false value in the 'Manufacturer reference' field Asset Management PRB1845363 HampLoanerUtils script include fails to trigger Asset-CI sync due to caching support Asset Management PRB1858221 TOL client script 'Update Model and Quantity based on Asset' runs on a completed TOL Asset Management PRB1885045 When the 'Consumable' display name is long, it tries to resize the 'Retire' form, but the modal window doesn't resize as well and can't access the right hand side of the form Asset Management PRB1888853 Importing product models records doesn't calculate the display name correctly Asset Management PRB1888892 In Hardware Asset Management, the 'Details' tab in each record in the workspace isn't displaying its translation Asset Management PRB1891998 In Stockroom Transfer, partial transfers display negative values Asset Management PRB1894877 List view allows incoherent updates for 'Consumed' and 'In use' states Asset Management PRB1832699 Upon completing CSDM Activation, many records didn't receive the expected 'Lifecycle stage' and 'Lifecycle stage status' as per 'Lifecycle Mappings' Asset Management PRB1842448 The Asset Location field is cleared when the asset is pending disposal and in a 'Retired' state Asynchronous Message Bus (AMB) PRB1910946 The Record Watcher (RW) Asynchronous Message Bus (AMB) message censor doesn't work when AMB lazy load is turned off Asynchronous Message Bus (AMB) PRB1828006 Sessions are excessively long-lived when they're kept alive by background transactions that aren't meant to keep the session alive Asynchronous Message Bus (AMB) PRB1909861 A lazy load of AMB messages causes an additional query for every message published Asynchronous Message Bus (AMB) PRB1842663 Persisted responders rw_cache are not synchronized in cluster Attachment REST API PRB1817700 The 'Delete' method doesn't fire the ATTACHMENT_DELETED event for non-image files Attachments to Records PRB1848449 Unable to upload an image to a field when 'glide.attachment.extensions' is not empty Attachments to Records PRB1821338 Blocking the insert to an attachment table can result in a long-running attachment_uploaded.do transaction Audit History PRB1792070 Changes to sys_audit_relation/audit_delete cascade deletion from STRY55288959 aren't included in the fix script Audit History PRB1794451 The sys_audit generation process doesn't respect the sys_audit table custom field default value in Washington DC instances Audit History PRB1837362 NoBroadcast() logs are consumed by Log Export Service (LES) topics Authentication PRB1852202 A 'Tracking' status isn't changing to self-enrollment in a tracking table Authentication PRB1835271 IDP-initated SLO fails if 'Auto Redirect IdP' is 'True' Authentication PRB1852793 When the user has a user ID containing @snc and tries to log in with SSO, they are logged out of the instance after authenticating successfully with their IDP Authentication PRB1878139 An outbound mTLS call works even when the keystore file is removed from the sys_certificate record Authentication PRB1836652 User is redirected to the page in the property 'glide.authenticate.failed_requirement_redirect' instead of in the value in 'Failed Requirement Redirect' in an IdP record Authentication PRB1836821 MFA does not work during partial upgrade from Vancouver to Xanadu for user-based MFA Automated Test Framework (ATF) PRB1850256 AtfStepLogListener stores an unbounded list of errors Automated Test Framework (ATF) PRB1871599 ATF files are displaying under the 'Copies to review' tab Automated Test Framework (ATF) PRB1874569 Opening a form with 'view' can fail in Automated Test Framework (ATF) due to case sensitivity Automated Test Framework (ATF) PRB1828162 Global property and script include is needed to support the text2test application Automated Test Framework (ATF) PRB1836892 ATF fails to take a screenshot when full-page screenshots are enabled on a page with large elements hidden behind 'overflow' styling Benchmark KPIs PRB1904101 Base instance KPI '% of new emergency changes' has only one contributing indicator Cache PRB1859536 Error (*** ERROR *** null) raised from daily job 'Flush expired entries in Scriptable Table' Case and Knowledge Management for HR Service Delivery PRB1848541 Choice List cache invalidation does not work properly Case and Knowledge Management for HR Service Delivery PRB1842199 An RCA is generated when an HR lifecycle event is created Case and Knowledge Management for HR Service Delivery PRB1827858 Ship RCA for a KB search in the target scope Case and Knowledge Management for HR Service Delivery PRB1844302 Ad hoc tasks generated from a flow aren't supported in the playbook on HR Agent Workspace Case and Knowledge Management for HR Service Delivery PRB1839060 Insecure RCAP for short_description on tasks within HR Scope Case and Knowledge Management for HR Service Delivery PRB1847148 'Auto Assign' on an HR Task incorrectly requires read access Case and Knowledge Management for HR Service Delivery PRB1853649 The 'Awaiting acceptance' workflow/flow is not attached to an HR case when a user with an HR case writer role updates the state to 'Awaiting acceptance' Case and Knowledge Management for HR Service Delivery PRB1887320 HTML dynamic parameters on HR templates aren't working as expected Case and Knowledge Management for HR Service Delivery PRB1896608 After installing the com_sn_hr_core plugin, the behavior of the UI action 82183da3c3511200f7d1ca3adfba8f21 is changed Case and Knowledge Management for HR Service Delivery PRB1783090 Duplicate comments appear after applying and editing an HR template to an HR task Case and Knowledge Management for HR Service Delivery PRB1796102 Email notifications are not triggered even after following and unfollowing the customer, or when the email is opened Case Management PRB1858881 setValue with GlideForm API does not update values correctly in case of external user Case Management PRB1846782 Deleting task_time_worked entries with the com.snc.time_worked.update_task_timer property enabled doesn't update the Time Worked field Case Management PRB1849527 When a change request is associated to cases in any workspace, the same change can be associated with two cases Case Management PRB1862186 An automated root cause analysis workflow fails with an error: 'NSE0014:Failed to initialize pipeline: No columns to parse from file' for the sn_customerservice_case table Case Management PRB1881412 There's query match errors on 'Customer Information' with the message: 'Part of the query on sn_customerservice_case has been ignored because of insufficient access for 'query_match' operation on sn_customerservice_case.active' Case Management PRB1883574 When a user selects 'Add child' in the 'Child Case' related list, the child case isn't added to the parent case as expected Case Management PRB1883755 When users propose a major case and don't enter any value for the 'Business impact' field in the pop-up, the 'Business impact' field value on the case displays 'undefined' Case Management PRB1889134 The time data on Resolution Shaper is incorrect when changing the language Case Management PRB1889703 Addition of Query ACLs in Case Management Change Advisory Board (CAB) Workbench PRB1882272 If the approval is added manually, a CAB meeting displays an Approve button after the user approves a change Change Management PRB1867284 A JavaScript error 'TypeError: model.mandatoryFields is not a function' occurs in the console on approving a change request, which causes Automated Test Framework (ATF) tests to fail Change Management PRB1849821 The 'Closed Change Count' field under the 'std_change_ record_producer' table is calculated incorrectly when multiple template records are created with the same template name Change Management PRB1890642 A sidebar discussion's subject displays as 'undefined' for a change Change Management PRB1848243 A related list action on an impacted CIS related list generates a RhinoEcmaError warning error in the logs Change Management PRB1848323 The Metric Definition DEFN1003930 script is not validating results in while loop Change Management PRB1849118 While selecting the SLA stage button, the content gets expanded at the bottom of the screen, but the Screen reader doesn't read that the content was expanded Change Management PRB1851672 The Admin Console shows 'Dashboard tab does not have a valid page reference' for the base instance package 'Change Management - App-ITSM-UK' Change Management PRB1857823 The Change Success Score plugin does not install dashboards Change Management PRB1887274 An updated standard change template name isn't reflecting on the same version Change Management PRB1895395 A standard change template record producer condition builder filter operator is broken when the variable type 'List Collector' is used in conjunction with a standard change template field Change Management PRB1897161 ChangeTypeChg ReqAPISNC. hasStateAttribute calls a non-existent function Change Management PRB1903893 Standard template search issue Change Management PRB1830468 The current planned start and end dates are defined on the email template for a canceled invite Change Management PRB1844331 glide.ui.risk_calculate_rule is set to Business Rule and Change Request UI action Update rather that Save used, View Details in Risk message link broken in list view Change Management PRB1844726 Issue with the CAB Workbench meeting notes Edit button Change Management - Risk Assessment and Intelligence PRB1877870 Stale assessable records are present in Risk Assessment Citrix Reconciliation PRB1859106 The job 'SAM - Create Citrix Software Installs' causes replication lag alerts Client Scripts PRB1818770 When an onchange script on name-value pairs with a field, the value on the field doesn't change dynamically in the Service Operations Workspace Client Scripts PRB1820723 g_form.clearFormMessages() no longer works Client Scripts PRB1790658 The script to copy the currency symbol isn't working in the Workspace UI, but works as expected in the UI16 Cloud Encryption PRB1843119 The key rotation reminder trigger has been deleted or unintentionally altered causing an HMAC failure Cloud Provisioning and Governance PRB1843246 A cloud discovery schedule created to run with a MIDcluster picks an MID Server other than that of the MID cluster when all the MIDs in the cluster are down or paused Cloud Provisioning and Governance PRB1749915 The business rule 'Reconcile VMs on state change' can miss updates that occur within the same second Cloud Provisioning and Governance PRB1823676 The 'Variable' value of a masked type value isn't correctly propagated to Azure when it contains a special character Cloud Provisioning and Governance PRB1844376 The ACL sc_task.state was updated without documentation that notes the requirement of an ITIL role Cloud Provisioning and Governance PRB1845785 Discovering LDC from the Cloud Admin Portal page causes sn_smd_action_processor transactions to get stuck and occupy default semaphores Cloud Provisioning and Governance PRB1889715 Addition of Query ACLs in Cloud Provisioning and Governance CMDB Data Manager PRB1887462 There's improper use of current.update in a business rule CMDB Data Manager PRB1878937 In Data Manager, failed policies prevent subsequent policies from executing CMDB Data Manager PRB1892812 Archive tasks are closing as 'Closed Incomplete' due to the user language being Canadian French CMDB Identification and Reconciliation PRB1895738 A fix script causes high DB CPU load/DB backup failure/long running jobs CMDB Identification and Reconciliation PRB1819169 The 'Related Entry' business rule prevents the addition of valid criterion attributes CMDB Query Builder PRB1791382 CMDB Query Builder results' count isn't consistent Code Signing PRB1854759 Frequent updates on the 'sn_kmf_record_signature' table leads to excessive generation of text index events Code Signing PRB1857416 Signatures created by signing jobs have an empty 'update_name' field Code Signing PRB1860810 Generate signatures for sys_auto_script table with wildcard mode Code Signing PRB1837094 When no matching certificates are found, the REST API returns a status of 500 Column Level Encryption PRB1822134 Long running query triggered from the base instance job 'Mass Encryption Job' causes rapid disk growth issues Column Level Encryption PRB1820743 Inactive caller policy records shouldn't be used when fetching a list of available crypto modules Column Level Encryption PRB1829680 Key Migration should succeed when EFCs and tables are in different scopes Column Level Encryption PRB1837482 Attachment generation fails when running a flow or background job as a system user, as it tries to encrypt even though it doesn't have access to the module Column Level Encryption Enterprise PRB1879823 The 'Mass Decryption' job doesn't decrypt all the records in the table after EFC is turned off due to escaped and not decryptable HTML fields Communities PRB1841445 The Name/ Label of the Subscribe button is not descriptive enough Communities PRB1889697 Addition of Query ACLs in Communities Communities PRB1889700 Addition of Query ACLs in Communities Condition Builder PRB1856883 The 'Is a' filter operator is not available in platform analytics Condition Builder PRB1768438 The operators 'Is Same' and 'Is Different' don't work once they are modified Condition Builder PRB1768584 A user with the role filter_group can see all the groups in the list 'Save filter' in the Service Operation Workspace Condition Builder PRB1843635 The 'Save' filter for duration is null and is reflected as '0 second' Condition Builder PRB1844353 The date picker in the report condition builder shows an incorrect format Condition Builder PRB1896719 Adding tags as a filter field in Condition Builder doesn't filter the list correctly in the case of DB views Condition Builder in Core UI PRB1902380 The tags 'does not have' and 'excluding' filters are cleared from the table view query Configuration Management Database (CMDB) PRB1858811 getED() throws NullPointerException inside getFieldsToRefreshHistory() Configuration Management Database (CMDB) PRB1862264 Table clean conditions must be updated regardless of customization Configuration Management Database (CMDB) PRB1894123 Since Yokohama, the 'Audit Relationship Changes' business rule on cmdb_rel_ci has an undefined 'gr' variable in the conditions, causing warnings in the system log Configuration Management Database (CMDB) PRB1843314 The parent/child descriptor is not observed for the cmdb_rel_user_type and cmdb_rel_group_type tables in the CI relationship formatter Configuration Management Database (CMDB) PRB1828602 getED() throws NullPointerException inside getFieldsToRefreshHistory() Configuration Management Database (CMDB) PRB1826450 Slow query for the job 'ASYNC: Script Job' is related to 'MetricProcessorScript.requiredProcessor', causing high HLL Configuration Management Database (CMDB) PRB1846975 Selecting 'Update' in the New Application Service UI while the 'Set Relationships' slushbucket is loading causes relationships that were previously set to be deleted Configuration Management Database (CMDB) PRB1847131 The Related List condition is not used during task generation Configuration Management Database (CMDB) PRB1868458 The empty domain path in the cmdb_datasource_last_update table causes problems with IRE Reconciliation rules in a domain-separated instance Configuration Management Database (CMDB) PRB1800358 An error from the scheduled job occurs, 'ASYNC: com.glide.script.RhinoEcmaError: Expected argument of type object, but instead had type undefined' Configuration Management Database (CMDB) PRB1749714 After a CI is deleted in accordance with the delete policy, cmdb_ci_state_management_task_to_ci still retains a reference to the deleted CI Configuration Management Database (CMDB) PRB1849713 Form layout changes in the child table are deleting sections in the parent table Configuration Management Database (CMDB) PRB1851413 Disable the logging Unique key volition exception when it is expected and the retry mechanism is in place Configuration Management Database (CMDB) PRB1856027 Duplicate related items are inserted when using a bulk query of related items Configuration Management Database (CMDB) PRB1858897 Business processes are moving to the 'Published' state from the 'Draft' state on an update Configuration Management Database (CMDB) PRB1859487 A script is missing 'Add active query' on a discrepancy report Configuration Management Database (CMDB) PRB1859675 Limit partial payload memory usage Configuration Management Database (CMDB) PRB1862262 There's a UI issue of not displaying an identification rule upon an initial visit Configuration Management Database (CMDB) PRB1865173 An attestation policy creates events on deleted data management tasks Configuration Management Database (CMDB) PRB1866573 last_discovered isn't populated correctly inside a multisource table Configuration Management Database (CMDB) PRB1871212 The relationship editor displays 'Used by' twice in the menu Configuration Management Database (CMDB) PRB1872524 There's an exception RTE BeforeScript when trying to replace values corresponding to an item Configuration Management Database (CMDB) PRB1873098 The most recent discovery isn't updated in no change when source_recency _timestamp is passed in the payload Configuration Management Database (CMDB) PRB1875038 The color contrast ratio for the Many to Many button is less than 3:1 Configuration Management Database (CMDB) PRB1877916 Remove alm_asset from non-CMDB supported tables in Identification and Reconciliation Engine (IRE) Configuration Management Database (CMDB) PRB1880595 Some script includes marked as sandbox use APIs not compatible with sandbox Configuration Management Database (CMDB) PRB1891563 Base instance table cleaner deletes report data in QB Configuration Management Database (CMDB) PRB1893882 Performance degradation in Table Cleaner rule for cmdb_multisource_data on large instances Configuration Management Database (CMDB) PRB1893946 Encoded query conditions evaluated with Filter.java can be cached Configuration Management Database (CMDB) PRB1895194 Multi-source doesn't set domain path Configuration Management Database (CMDB) PRB1904681 Timeline widget (both classic History Timeline and Unified Map timeline) in CMDB Workspace does not display CI-related changes Configuration Management Database (CMDB) PRB1907569 For CMDB 360 Query 3, Source 1/Source2 are displaying correctly when 'Compare to CMDB' checkbox is selected and Source 1/Source2 are empty when 'Compare to CMDB' checkbox is not selected Configuration Management Database (CMDB) PRB1718086 There are false identifier entries in the CI Class Manager Configuration Management Database (CMDB) PRB1753957 An inactive choice option is selected as the default option when a new record is created from a list filter Configuration Management Database (CMDB) PRB1762850 The 'Query Builder' page shows an error for loading a hardcoded invalid query Configuration Management Database (CMDB) PRB1821929 Kubernetes Pod Lifecycle stage/status keeps flipping Configuration Management Database (CMDB) PRB1822080 CSDM allows users to create computer configuration items (CI) with invalid combinations Configuration Management Database (CMDB) PRB1825003 A submission through the API with the patch method isn't working as expected for the Portuguese language Configuration Management Database (CMDB) PRB1835043 The Xanadu true-up version for CMDB Workspace should be updated to add the domain_master attribute for the cmdb_dependent_ci_ledger table Configuration Management Database (CMDB) PRB1841971 The duplicate CI info message base instance Client script (cmdb_ci table) significantly impacts the CI loading process Configuration Management Database (CMDB) PRB1845188 Duplicate CI in the default related items list Contextual Search PRB1887986 There's an incorrect Japanese translation for the Attach to Incident button Contextual Search PRB1893343 AI Search is not working on Employee Portal Contextual Security Manager PRB1799797 Threads can race to rebuild the SCOPE_PROTECTED _ROLES_CACHE, placing unnecessary load on the underlying database Continual Improvement Management PRB1851733 The 'Improvement initiative' type field shows all choices for all languages and also an inactive choice Continual Improvement Management PRB1865530 There's missing fields in Continual Improvement Management (CIM) Continuous Integration/Continuous Delivery (CI/CD) API PRB1851443 Mutex remains after an attempted release after it is expired Continuous Integration/Continuous Delivery (CI/CD) API PRB1855384 The 'Discovery - Sensors' Business Rule may process ecc_queue record before the 'Source Control Response' Business Rule Contract Management PRB1847702 ITIL users are able to view 'Inventory' and 'Contract management' module, even though they don't have the required access Contract Management PRB1863234 In Service Operations Workspace, there's an 'Add button' issue when linking a CI to a contract Contract Management PRB1866385 In Hardware Asset Workspace, the 'Adjust UI action for Contract' record generates an error: 'Expected format: [CUR;1234.56] or 1234.56' Contract Management PRB1875130 Performance improvement for the 'Contract Compliance Checks Scheduled' job Contract Management PRB1889710 Addition of Query ACLs in Contract Management Core Platform PRB1843825 CSRF token rotation is not happening during login flows Core Platform PRB1691708 A potential deadlock can occur when ConnectionTimeInstrumenter is configured with a low threshold CSM Guided Decisions and Machine Learning PRB1856857 Updating Guided Decisions Experience generates unique key violation errors while loading db_image objects Currency Administration PRB1785272 in-ID locale (Indonesia) does not convert currency values Currency Administration PRB1827933 The currency amount warning message doesn't display on workspaces Currency Administration PRB1841102 A Calculated field of type 'Currency' does not work properly Customer Experience for Field Service Management PRB1861846 If the browser session is kept open, an FSM Agent ETA widget continues to update with GPS information Customer Operations for Customer Service Management PRB1879390 Viewing history for a csm_consumer can trigger an update to the consumer record if there are differences between the address of the consumer and its cmn_location Customer Service Management PRB1893694 On guided setup, the 'Activate customer central' page displays 'no record found' Customer Service Management PRB1848565 Creating a consumer user from a consumer form doesn't work Customer Service Management PRB1866143 'Time worked' zeroes out when the other person saves time to the same case Customer Service Management PRB1896029 In a 'Recipient' list, uploading users receive an 'undefined users were added to the recipients list' message Customer Service Management PRB1846185 A canvas error is thrown during the Knowledge article duration Data Archiving PRB1865429 Infinite recursion is possible in the 'Archive Reparent Retry' job Data Archiving PRB1826830 Rearchiver runs for few days due to incorrect query logic when the archive rule has an 'OR' condition Database Indexes PRB1891295 'Drop Index' functionality wasn't following the complete drop index process Database Persistence PRB1895614 GlideUpdateManager2. saverecord() doesn't use a self-cleaning mutex Database Persistence PRB1835308 Glide is forcing array_denormalized to 'true' on lists of choices Database Persistence - Data Access PRB1715251 There's a syntax error when adding a dot-walked column with the type 'fx_currency' to a report Database Persistence - Data Access PRB1881821 Unable to recognize the alias DBI quote in SqlJoinOptimizerV2 Database Persistence - Data Access PRB1859194 Identified shadow tables containing 'my_row_id' as a primary key (PK) are causing PK mismatch with TableCloner Database Persistence - Data Access PRB1903695 Between operator on a function field from a reference column returns incorrect query/data Database Persistence - Data Access PRB1825857 Unused and missing joins in query generation for a TS query with many 'contains' conditions Database Persistence - Data Management PRB1850816 z_tmp tables should not be eligible for compaction Database Persistence - Data Management PRB1885210 Randomize the monthly/yearly physical table stats aggregator/gatherer scheduled jobs Database Persistence - Data Management PRB1908446 Turn off the 'Collect Reliability Metrics for Data Management' job Database Persistence - Data Management PRB1884666 TableCleaner. deleteAttachments() has an infinite loop and is unable to delete encrypted records Database Persistence - Data Management PRB1850725 Fix the attachment, audit and journal data for failed reparent records Database Persistence - Data Management PRB1861048 ServiceNow documentation displays incorrect information for the 'Clean peripheral' option Database Persistence - Data Management PRB1884643 Unreferenced record cleaner (URC) doesn't handle parent tables which are sharded and archived Database Persistence - Data Management PRB1827006 An invalid GlideLogLogger query detected Database Persistence - Data Management PRB1841958 Failure to clean any records on a gateway table if more than 100 records are found Database Persistence - Data Management PRB1845280 Users see a null point error when turning on archive debugging Database Persistence - Data Scale PRB1841215 Restrict primary key-ordering injection for Postgres only Database Persistence - Data Scale PRB1898714 A connection becomes vulnerable to sharing when it's marked for recycle Database Persistence - Data Scale PRB1881949 In some edge cases, if a Tx is canceled, fast lock isn't released Database Persistence - Data Scale PRB1818284 Gateway checks log failures if the sys_properties table is missing Database Persistence - Data Scale PRB1824916 Query rewrites don't apply on already optimized queries by union optimization or left join coercion Database Persistence - Data Scale PRB1860988 Instance became inaccessible after testing Database Persistence - Data Scale PRB1782312 API calls using sysparm_offset+sysparm_limit parameters runs the query without a defined 'Order by', causing results to not return consistently in RaptorDB Database Persistence - Data Scale PRB1785985 Excessive warnings for 'Close of a statement with open ResultSet on connection' for 'SHOW CHARACTER SET' Database Persistence - Data Scale PRB1814166 Unable to suggest an index from sys_query_pattern after scheduling a drop index in sys_index_suggestion Database Persistence - Data Scale PRB1832468 AHA ignores IntendedPrimaryURL, and nodes won't start when multiple primaries are present Data Privacy (Classic) PRB1840597 Admins are unable to see rollback record fields Data Privacy (Classic) PRB1850400 End user cannot use Privacy APIs to redact sensitive data during chat session Data Privacy (Classic) PRB1870460 The 'Data Privacy Job' fails to schedule due to multiple active data patterns without an assigned privacy technique Data Privacy (Classic) PRB1893749 The Trail License button is not displayed on a New TD instance after installing Data Discovery and Data Privacy App Data Privacy (Classic) PRB1820207 The gs.getMessage() API isn't translating the key for a sys_ui_message record Data Privacy (Classic) PRB1844781 Raise max limit of characters for Data Privacy APIs Data Visualizations PRB1899063 The Date filter does not apply to a data visualization with the 'Indicator' data source Date Picker PRB1822180 g_form.ClearValue doesn't clear the date value in the UI Builder form component in Xanadu Decision Table (Family) PRB1881039 Users are experiencing an issue where input choices are lost when creating a draft version of a 'Decision' table Declarative Actions PRB1839321 Customize flow on the 'Order' line item loads a blank screen for Order Agent/Order Admin users Declarative Actions PRB1850014 Declarative action throws JSONObject['value'] not found when assignment group is changed Declarative Actions PRB1844810 There's a console error pointing to the sn-form-internal-uiactionbar on any page on the TNI workspace Delegated Development and Deployment PRB1839959 New 'Permission Restricted' permission sets are not auto-assigned to groups with the All Metadata permission set on upgrade. Dependency Views PRB1882299 Dependency view indicators can appear as blocks or hidden based on an indicator icon and theme Discovery PRB1822075 JEAv2 implementation is not working as expected with the error, 'ERROR: Cannot validate argument on parameter 'Property'. The argument '__CLASS' does not belong to the set' Discovery PRB1890807 There's multiple errors during vCenter Discovery: '[WSClient:99] Exception caught while invoking method: RetrieveProperties' Discovery PRB1819892 The AWS_Cross 'Assume Role' functionality is not working for Cloud Discovery Workspace (CDW) Discovery PRB1848353 SSRS Impact on ACC and MID Server Discovery PRB1848940 ApplicationDependencyMapping that throws g_probe is not defined in syslog Discovery PRB1850117 The 'Websphere on Unix pattern isn't triggered when Enhanced ADM (ADME) is enabled Discovery PRB1629842 There's missing logic for hot migrations on Vcenter Discovery PRB1804080 Discovery is unable to detect port 161 Discovery PRB1808081 Service Mapping fails to fetch files with non-English AIX Linux/Unix Discovery PRB1884527 A pattern on Agent Client Collector (ACC) requires MID-specific configurations to the target device Discovery PRB1844164 Script DeviceL3Mapping shows an error reading, 'errorjava.lang.IllegalArgumentException: Address must be a valid address' Discovery PRB1823704 vCenter FQDN isn't populated when Discovery goes through vCenter Cloud HTTP classification Discovery PRB1834925 Limitation of the 'Windows - Installed Software' probe, where some Windows updates are not discovered, such as Windows Server 2022 KB5049983 Discovery PRB1846905 The cloud schedule page loads slowly in Cloud Discovery Workspace Discovery PRB1861323 There's a publisher missing for a AIX OS SW record Discovery PRB1862104 The 'Refresh Sub Accounts' UI for any Azure Cloud Service Account throws an error: 'Failed running pattern for refresh Azure subscriptions. Please check Pattern Log for more information' Discovery PRB1871328 There's a discrepancy in synchronizing the install status between the VMware virtual instance and the server CI Discovery PRB1871572 There's some unusual keywords in the Pattern: 'Prase Delimiter' package: 'Top Down and Horizontal Discovery Replay' Discovery PRB1871843 The 'Test Results' related list on the process classification form script logic doesn't account for empty test_with a value Discovery PRB1872834 The SNMP OID classification for an 8540 wireless controller is set to 'IP Router' instead of 'IP Switch' Discovery PRB1879143 When using Enhanced ADM to fetch connections and processes, users may encounter issues when the server-level PowerShell lockdown policy (__PSLockDownPolicy) is set to 4 (Fully Constrained Language Mode) Discovery PRB1879401 The DNS Name CI [cmdb_ci_dns_name] record's 'Most Recent Discovery [last_discovered]' field isn't updated by the DNS Sensor on Rediscovery Discovery PRB1901498 The sysevent script action 'Update application CIs install_status' is no longer firing business rules Discovery PRB1731323 The operation 'Run NetApp Query' doesn't filter credentials based on the credential tag Discovery PRB1761946 Issues with the Discover now UI action/Discovery Accelerator when selecting a Discovery Schedule Discovery PRB1783468 The SncMakeAndModel scriptable does not validate the table input Discovery PRB1784936 DiscoverySensor uses SNC.Regex which does not support certain unicode characters Discovery PRB1788971 The 'Parse File' operation in Pattern Designer won't parse an XML or JSON file edge case Discovery PRB1800638 Preventing the scenario of running Simple Network Management Protocol (SNMP) GetNext on the same Object Identifier (OID) repeatedly Discovery PRB1804972 The error 'The field is required: hosted_relation_id' appears when debugging Cloud Patterns (such as Amazon AWS sub account discovery) either from Pattern Log or Pattern Designer Discovery PRB1819039 StorageReconciler doesn't find iSCSI exports Discovery PRB1821497 Two vCenter instances with the same IP address are discovered to a single CMDB CI record Discovery PRB1835802 Discovery is incorrectly classifying Cisco routers as switches for OID 1.3.6.1.4.1.9.1.469 Discovery PRB1837810 vCenter Discovery doesn't go through IRE Discovery PRB1841466 The ESX Server class of the CI changes incorrectly due to the business rule 'Connect server to UCS Blade' and ScriptInclude 'DiscoveryCMDBUtil' Discovery PRB1842017 Unnecessary DMLs run by HostIdentificationUtil.findHostByIp() for Cloud Discovery add a load to the database, prolonging the Discovery schedule Discovery PRB1843022 Simple Network Management Protocol (SNMP) GetTable commands during pattern execution no longer exit the pattern when errors occur that exceed the limit Discovery Probes and Sensors PRB1780493 VMWare Cloud Discovery results in one error row everyday due to the warning, 'No service account patterns found for account' Discovery Probes and Sensors PRB1840785 File-based Discovery on AIX servers doesn't produce the full SWID TAG content Document Intelligence Unified Backend PRB1876011 Conversation hangs after a topic is selected Document Intelligence Unified Backend PRB1889578 Trained models without training data should bypass an upgrade Document Intelligence Unified Backend PRB1862455 An extraction flow throws an error for a use case that has only a field group Document Management PRB1890501 With a scheduled email of a report, the 'Include detail' option breaks the PDF creation after an upgrade to Yokohama Document Management Services PRB1892107 Visualization Schedule in PDF format seems to have incorrect columns Document Management Services PRB1899716 Export settings in the Classic UI report are not honoring the 'Export report details' checkbox in deployment mode Document Management Services PRB1576666 Document viewer isn't working on iPad, and only the download option is available even though all documented requirements are met Document Management Services PRB1886875 A user is unable to create a document record when the first list view filter has the owner as someone other than themselves Document Viewer PRB1861779 Provide a download option instead of displaying loading in a document viewer when failing to show the preview after opening an attachment file Document Viewer PRB1902561 The background image inDocument HTML Templates is no longer visible with Yokohama Document Viewer PRB1905281 Links in a PDF with a password are turned off Domain Separation PRB1830761 There's various UI-related issues in the workflow for domain activation guided setup Dynamic Scheduling PRB1859193 Dynamic Scheduling is not finding resources Dynamic Scheduling PRB1894500 A work order task (WOT) isn't assigned to the selected user when using assignment assistance when there's no associated assignment group Dynamic Translation PRB1899459 Dynamic Translation isn't working after upgrading to Yokohama Dynamic Translation for Virtual Agent PRB1848023 Messages sent for DT are always using the system language property (glide.sys.language), which could result in LLM messages not being translated Edge Encryption PRB1840236 Selecting 'Go to list view' in global search causes an in-browser error on Safari Edit List Columns PRB1855487 Changing an operator to 'is' reverts the reference list to a normal list and causes the 'Caller' field to display as '(Empty)' Elasticsearch Integration PRB1874154 Sorting by the sys_id (_id) is deprecated and turned off on ES8 Email Notifications PRB1782170 Inline images coming from encrypted and signed emails processed by the SMIME plugin are lost Email Notifications PRB1887279 After a Yokohama upgrade, notifications broke because of an email script update Email Notifications PRB1898441 Text isn't cleared out in the 'Email Compose' section after the email is sent Email Notifications PRB1871505 Unable to define a quick message that includes a referenced field named 'Event' Email Notifications PRB1841463 Issue with Quick Message availability in Workspace Email Notifications PRB1842214 In the notifications tab, the latest notification is deleted when the user pulls to refresh the screen Email Notifications PRB1859701 Email marked as STATE IGNORED when sent from Workspace Email Notifications PRB1852030 Cursor flickering/placement issues when typing in Quick Messages search bar Email Notifications PRB1887032 Inbound email actions don't trigger when glide.notification .execute.filters. just_once == true Email Notifications PRB1705988 Inbound ITSM integration messages are not processing due to the business rule 'Set First Contact Resolution' Email Notifications PRB1800203 The Service Graph Connector for email receiving hard-deletes emails Email Notifications PRB1820831 Case-sensitive email addresses in Workflow Studio's Inbound Email trigger Email Notifications PRB1821551 Custom notifications text overflow issue in Advanced Preferences Email Notifications PRB1821747 The user is unable to modify preferences from a cross scope Email Notifications PRB1827792 Quick messages with HTML content don't render in Email Client Email Notifications PRB1835921 Using the commands 'Control-C' and 'Control-V' into the 'To' field of an email client shows an incomplete string Email Notifications PRB1840542 Unable to process Bounce for email s Email Notifications PRB1841247 The Reprocess Email UI action should only be visible for admins Email Notifications PRB1841766 Base instance email notifications contain '[code]' text Email Notifications PRB1843391 An error in the logs reads, '*GlideGraphQLException: draft_state_fail due to Update Call by Email-Client Team' Email Notifications PRB1846248 The records in the 'sys_email_canned_message' table, when referenced without the table name, behave differently upon modification Embedded Help PRB1817877 In HR case creation, when selecting 'Show help', having the text displayed on the white background is difficult to see Embedded Help PRB1870178 The embedded help link redirects to the page 'not_allowed.do' instead of the documentation site Embedded Help PRB1774698 help_guidance records are automatically changed from 'deactivated' to 'activated' after patching Employee Document Management PRB1859725 The UI page 'employee_document_upload' unnecessarily calls the count on sys_user Employee Document Management PRB1869564 The HR Case 'Move Attachment' modal displays topic details in a list that doesn't have an associated document type Employee Document Management PRB1877142 In Employee Document Management, UI actions cause performance impact to rendering search documents Employee Document Management PRB1834172 Notifications for Document Type are based on the Expiration Date Employee Document Management PRB1843062 The Move Attachments UI action does not load a 'Topic' type document on initial load Employee Taxonomy Framework PRB1840490 Script TopicPermissionUtilSNC does not populate the message field in the record created in syslog Employee Taxonomy Framework PRB1855887 Blank Catalog Items are created when a category is linked to Taxonomy Employee Taxonomy Framework PRB1860676 Adding a quick link as a featured item in Employee Center displays an empty tile Employee Taxonomy Framework PRB1897473 A user is able to see expired articles if they are featured Employee Taxonomy Framework PRB1844695 Error when trying to activate/deactivate a taxonomy topic Encryption Support PRB1826849 Admin users are unable to write into a script field on the sysauto_script table Encryption Support PRB1888374 Attaching a file to an incident table doesn't generate a hash value, even though the attachment isn't actually encrypted Enterprise Architecture PRB1835609 Business Application Request remains open when the 'Send Email' action fails e-Signature PRB1882041 A reference qualifier in task.sn_esign_esignature_configuration isn't working e-Signature for Service Portal PRB1824341 The 'HR E-Sign Sign Document' widget is hard-coded to support 25 characters for typed signatures Event Management PRB1807995 HLA alerts look duplicated to the user, even though they are technically different Event Management PRB1822392 After an upgrade to Xanadu, if automated grouping is turned off, (sa_analytics.aggregation_enabled=false) tag-based grouping doesn't work Event Management PRB1842971 Service Dashboard doesn't load due to a slow API Event Management PRB1846078 Inserting new records into a 'sa_resource_ci_metric_type' table fails due to a unique key violation Event Management PRB1838299 Incident impact is not set due to out-of-sync jobs Event Management PRB1839132 The 'sys_updated_on' column of em_alert should not change when the only change is the 'worknotes' in the grouping context Event Management PRB1852761 NullPointerException (NPE) in Impact Calculation after topology change Event Management PRB1884824 Tag-based groups can include alerts which don't match the tag-based alert clustering definitions tags Event Management PRB1884862 If there's an automatic group filter for automated groups, tag-based groups aren't created Event Management PRB1847514 Improve performance of Synchronize Deleted Alerts job Event Management PRB1854431 Connector Instances fail with 'ConnectorUtil' script includes not found on Oracle DB instances Event Management PRB1867782 Slow EM Events processing due to the default value for 'evt_mgmt.max _characters_in _additional_info' is too low Event Management PRB1872971 Tag-based groups can include alerts which don't match the rule's filter Event Management PRB1881555 There's a large number of errors in the system logs Event Management PRB1828418 When deleting the em_connector_instance record, the self-monitor service map isn't updated Event Management PRB1833269 When there are many flapping alerts and they're frequently flapping, the 'Close historical rule executions' business rule is slow and causes replication lag Event Rules PRB1799737 The Event Management EventRuleEngine can overload the DBLazyWriter and cause an 'OutOfMemoryException' due to high memory usage Excel Web Service PRB1840039 A 'Duration' type field is exported with a value of 0, though the field value is actually null at the database level External User Self-Registration PRB1820605 Google Captcha loads inconsistently for external user self-registration Field Normalization PRB1858415 Check valid table in coalescer Field Service Management PRB1857627 After enabling the the Access Hours plugin for FSM, tasks are not able to be assigned to engineers Field Service Management PRB1859290 Out-of-the-box client scripts on [sm_asset_usage] are causing continuous GlideAjax calls in the console Field Service Management PRB1875987 There's incorrect script logic in the 'FSMQueryFilter' script include Field Service Task Bundling PRB1903547 Unable to create bundles with customizations Financial Management PRB1753232 The base instance scheduled job 'Process FM Costs' causes performance issue because it is stuck and long running Financial Management PRB1884935 The ITFM_ExportChangeRequest script deletion isn't handled Financial Management PRB1832716 'Getting started' links under 'Financial Planning' modules re-direct to the 'Not found' error page Flow Engine PRB1854622 Flow Transform condition evaluation of isNull, isBlank, and isNotBlank are not correct Flow Engine PRB1860060 sys_flow_context_inputs_chunk record was removed by the table cleaner before the SLA timer resumed Flow Engine PRB1833785 'Make A Decision' branches run sequentially when V2 Flow Engine is used Flow Engine PRB1842097 When an action is set not to fail upon error, log any exceptions as debug messages Flow Engine PRB1868375 Submitting a catalog item request with a date format other than yyyy-mm-dd results in the wrong date being parsed Flow Engine PRB1872506 After an upgrade, there's intermittent compilation failure for flows with the 'Transform' function Flow Engine PRB1852208 Duplicate entries for Timer and Record triggers upon flow activation Flow Engine PRB1853618 High priority (P0-P4) flow events should be queued on the current node for lower latencies Flow Engine PRB1770528 A flow can start on another node before the flow inputs are persisted to the database Flow Engine PRB1850222 A flow gets stuck in a 'Waiting' state when the 'Wait for Condition' record watcher fails to register Flow Engine PRB1864757 Context binding records are created even if a flow is inactive Flow Engine PRB1876998 When a user changes record values on a flow, it displays an incorrect sys_dictionary value for the sn_sb_pro_ provider_task table Flow Engine PRB1880998 Unable to deserialize 'Make a decision' instruction after upgrading to Yokohama Flow Engine PRB1886138 FlowCallbackExecutor isn't able to serialize a response of a flow action Flow Engine PRB1772346 Flows recompilation cause Automated Test Framework (ATF) tests to be mutually exclusive Flow Engine PRB1889723 Addition of Query ACLs in Flow Engine Flow Generation (Family) PRB1818974 Catalog variables and record field values return null from the flow Flows (Family Channel) PRB1829134 Incorrect count of 'Where this action is being used' on the publish modal Flows (Family Channel) PRB1801297 The action 'Submit a Catalog Item Request' in Flow Designer doesn't process 'Yes/No' variables correctly Flows (Family Channel) PRB1865407 Mismatching data on an action instance can cause issues with flow execution Flows (Family Channel) PRB1872104 sys_app_module (Flow Designer Content Filtering) doesn't create an 'Update version history' record due to a scope difference Flows (Family Channel) PRB1824952 The error message no longer shows the related variable name in Flow Designer Flows (Family Channel) PRB1846386 UI page issue when invoking 'lightweight_glide_list2' Macro Flows (Family Channel) PRB1849924 Output shows 'Evaluated false' when it is actually true Flows (Family Channel) PRB1851993 'Error: Bad Request. Maxlength exceeded in...' when copying an action Flows (Family Channel) PRB1855620 AI search doesn't show any results in Virtual agent, when sys_hub_snapshot and sys_hub_snapshot_chunk are excluded while cloning Flows (Family Channel) PRB1860902 Stages aren't working in Flow Designer after upgrading in Xanadu Flows (Family Channel) PRB1870924 The 'Popular' section in Flow Designer displays unexpected results Flows (Family Channel) PRB1874638 ACLs are misconfigured Flows (Family Channel) PRB1877209 Copying a flow with a read-only protection policy results in a copied flow that's also read-only Flows (Family Channel) PRB1891084 Alias override mappings for V2 action instances aren't captured in flow update XML Flows (Family Channel) PRB1821332 The loop executes twice in the script step resulting in the logs being generated twice, even though a single record is passed Flows (Family Channel) PRB1822471 The Flow Designer data pill runtime value doesn't always display the value, and sometimes show the backend value instead Flows (Family Channel) PRB1822642 In the Flow Designer, using a subflow which internally calls an action using an input object containing an array of strings causes the mapped value to disappear after the user saves the subflow in Xanadu Flows (Family Channel) PRB1827921 The 'String to Date' function is not working as expected after upgrading to Xanadu Flows (Family Channel) PRB1837626 The 'Changes from' and 'Changes to' trigger conditions don't work in flow designer for the list type Form Builder PRB1836580 Selecting 'Edit in Original Scope' from the Form Builder banner enables the override properties of the field for editing Form Builder PRB1812968 The form annotation amendment is not captured in the update set in Form Builder Form Builder PRB1828559 Changing a field type doesn't surface errors on when saving Form Controller PRB1799214 Configurable Workspace inactive (not in focus) tabs aren't highlighted in blue when there are changes in the form Form Templates PRB1617443 'Toggle Template Bar' doesn't work on the modal form popup Form Templates PRB1882260 If the template fields contain a list type field, a template doesn't apply in Service Operations Workspace Form Templates PRB1721020 A Glide template applied in a business rule enforces the com.glide. applyQueryString. enforce_create _acl system property Form Templates PRB1823831 The 'Related History' tab implementation blocks Related Lists fetching, and times out on instances with large amounts of audit data Form Templates PRB1831963 After applying a template, the Undo button appears but then quickly disappears Form Templates PRB1836964 Templates can't set the integer date field correctly on forms GlideFilter API PRB1846427 Exceptions from GlideFilter API should be handled in Notification evaluation GlideFilter API PRB1819150 GlideFilter doesn't work for conditions containing a backslash at the end for the 'LIKE' operator GlideFilter API PRB1829050 Filter conditions on the business rule aren't working for the sys_journal_field table GlideFilter API PRB1840277 GlideFilter throws the compiler exception 'Unterminated string literal for template strings' GlideRecord PRB1809128 Dot-walked field values are missing in the Database View GlideRecord PRB1858195 When using updateMultiple() with GlideRecordSecure to set any field, if there is a column with a key-value pair/simple_name_values, the value in that column for the updated records will be truncated GlideRecord PRB1897191 The changes() method called on GlideElementPhoneNumber doesn't work correctly GlideRecord PRB1783950 The date format 'YYYY-MM-DD-HH-mm-SS' works on MariaDB but fails on PG GlideRecord PRB1831383 GlideRecord.setDisplayValue isn't working reliably Glide Server APIs PRB1844324 The logs read, 'Cannot invoke 'String.split(String)' because 'path' is null: no thrown error', when the user bookmarks any base instance App module and tries to access any dashboard via link Glide Server APIs PRB1828473 When the 'DD-MM-YYYY' date format is used forDurationCalculator, GlideDateTime startTime and GlideDateTime endTime (calcScheduleDuration) don't work as expected GRC Platform Plugins PRB1789050 When importing policy text, images don't render and there's misalignment GRC Platform Plugins PRB1854275 Risk Assessment Designer doesn't launch or open a saved assessment GRC Platform Plugins PRB1842928 The 'Revised by' field is empty when a policy is re-published in Policy and Compliance GRC Platform Plugins PRB1849188 GRC Indicator Supporting Data is not created after the GRC Plugin Upgrade Grouped Rows PRB1860488 In an extensible list, 'Show all text' isn't translated when using 'Group By' Guided Tour Designer PRB1826827 The guided tour of 'type=workspace' can't be edited by guided tour admin users Guided Tour Designer PRB1878077 On a guided tour, the hopscotch bubble shifts a bit right when played Guided Tours PRB1899403 SAML Guided Tour fails to start after upgrading to Yokohama Guided Tours PRB1895655 Users are unable to delete a conclusion from a guided tour HAM Workflows PRB1830150 Assets for 'Employee Separation' don't auto-populate on the 'Reclaim Asset' catalog item when the 'glide.invalid_query.returns_no_rows' system property is 'true' Health Log Analytics (Family) PRB1846612 MID Server stops when it fails to format a log message Health Log Analytics (Family) PRB1794232 The auto-generated Health Log Analytics group 'HLA Email Notifications for EM Admins' and 'Health Log Analytics Email Notifications' can be used as assignment groups Hermes (Family) PRB1841698 There's duplicate entries in hermes_cluster_config Hermes (Family) PRB1860223 Hermes Client Metrics Collection loads large records when aggregating client metrics Hermes (Family) PRB1847005 The 'Hermes Metric Aggregation' job is joining dates together due to a job skew Hermes (Family) PRB1853895 The Hermes topic application ID can be set via the List view, not via the form Hermes (Family) PRB1856021 Data in throughput shown on hermes_usage_metrics when producing data in inconsistent patterns Hermes (Family) PRB1862238 The IPKI tool provides an incorrect message when a Key Management Framework (KMF) health check fails Hermes (Family) PRB1821659 The full topic name for longer instance names and/or topic names are truncated in the 'cluster_topic_name' field Hermes (Family) PRB1822929 An invalid query on sys_kmf_certificate is triggered with the Instance PKI Certificate Generator app Hermes (Family) PRB1825005 Hermes cluster failover state results in a disabled topic for Washington DC releases Hermes (Family) PRB1833479 Upgrade a fix by removing previous sys_choice records for the 'Application Id' list History Set PRB1892171 setJournalEntry(data, 'user name') API isn't working as expected Horizon Component Library PRB1843899 A list is not repositioned when the number of list items changes Horizon Component Library PRB1868887 There's inconsistency with date/time using the Now button in the calendar Horizon Component Library PRB1892046 The auto-resize limit doesn't work when the text area is read-only Horizon Component Library PRB1798573 The date picker component in UI Builder only goes back to dates 50 years ago, and needs to be configurable Horizon Component Library PRB1818590 now-pagination-control resets the first page (page 0) unnecessarily Horizon Component Library PRB1818901 Tree items are assigned an 'aria-checked' attribute to indicate that the user can select multiple items Horizon Component Library PRB1844330 In the Service Operation Workspace (SOW), NVDA reads out instructions for removing data pills in English, creating confusion for German-language screen-reader users Horizon Highlighted Value Component PRB1866511 There's Coral theme changes to 'Alert' and 'Grouped Colors' Horizon Popover Component PRB1819543 now-popover-panel has a memory leak Horizontal Portal Capabilities for Customer Service PRB1827623 '[Add to Wishlist]' isn't displayed in the CSM portal after upgrading to Xanadu Horizontal Portal Capabilities for Customer Service PRB1836103 'Accept Solution' and 'Reject Solution' comes up for non-resolved cases on the Customer Service Management (CSM) portal Horizontal Portal Capabilities for Customer Service PRB1837794 Incorrect role of items under 'My Lists' Horizon Typeahead Component PRB1852698 Screen reader error in Sidebar Discussion Modal HR e-signature PRB1854953 'Acknowledgment text' from the 'E-signature template' HR Task doesn't get translated in the Employee Center HR Service Delivery PRB1831301 Renaming an attachment isn't working for Agent HR Service Delivery PRB1880661 The task_sla records aren't visible to the user for the records created in the 'Employee relations' table HR Service Delivery PRB1843144 Users can't can delete the ZZ_YY attachment of an HR case HR Service Delivery PRB1858070 There's an email client template visibility issue in HR Agent Workspace HR Service Delivery PRB1849468 Choice variables in the multi-row variable populate the backed value instead of the display text in the description of the HR case HR Service Delivery PRB1859563 A restriction on an Employee Relations case throws the error 'Invalid value on Update' HR Service Delivery PRB1863690 An HR document isn't generated correctly after a signature HR Service Delivery PRB1883821 The mail script 'hr_get_description' returns 'null' instead of an empty string HR Service Delivery PRB1890561 The Create Incident button doesn't work for some records HR Service Delivery PRB1897229 In the HR Success dashboard, the self-solved percentage isn't calculating for knowledge-based resolutions HR Service Delivery PRB1819742 Add the 'addOrCondition' to the priority column query to avoid inconsistent search results HR Service Delivery PRB1823642 Task percent complete is not appearing for HR Talent Management cases HR Service Delivery PRB1835490 Customizations to base instance notification 'HR Case commented (Assigned To)' are overwritten by an upgrade HR Service Delivery PRB1837924 Performance issue with ACL evaluation on sn_hr_core_profile.* for users without the sn_hr_core.profile_reader role HR Service Delivery PRB1840295 Issue with Rich Description not showing line breaks HR Service Delivery PRB1840607 Users that do not have HR roles are unable to see records in the sys_attachment table in the HR profile table HR Service Delivery PRB1840773 An HR case is created without setting the Parent field if the canRead check on the task table fails HR Service Delivery PRB1843962 The user observes an error reading, 'sn_anon_rc is not defined. sys_script.f65330019f22120047a2d126c42e70fc.script' HR Service Delivery PRB1844484 Typing a name and pressing the space bar at the end results in a duplicated list of names (platform and workspace) when setting a priority table name during case creation configuration HR Service Delivery PRB1889709 Addition of Query ACLs in HR Service Delivery HTML Field Type Editor PRB1841733 There's warnings seen in syslogs on visiting a classic form with an html-editor on it HTML Field Type Editor PRB1833756 Adding '##' before any text or number turns it bold after using the 'Enter' key in HTML field types and tinyMCE editor HTML Field Type Editor PRB1875292 Duplicate options are visible under the 'Formats' section when configuring TinyMCE via the 'TinymceConfigScript' script include HTML Field Type Editor PRB1842522 In Attestation Designer, the details field is missing while configuring questions in Xanadu HTML Field Type Editor PRB1860636 In Workspace, there's a formatting issue in an HTML field HTML Field Type Editor PRB1879377 Users aren't able to add SVG images into HTML fields from a public library HTML Field Type Editor PRB1823009 HTML fields show 'Verdana' as an available font despite removing it from the font collection HTML Field Type Editor PRB1845669 Formatting is not maintained when copying from online Microsoft editor to a Knowledge article Identification and Reconciliation API PRB1885606 Identification and Reconciliation Engine (IRE) isn't updating matched CIs when the source recency timestamp is the same as a previously run source feed Identification and Reconciliation API PRB1895154 A CMDB 360 preview page freezes when loading due to unnecessary MetricBase columns sent to the client-side Identification and Reconciliation API PRB1790489 CMDB Health Staleness total count considers the health inclusion rule, but the staleness count is not considered in it Identity PRB1816712 The ACL trail page loads slowly Identity PRB1889721 Addition of Query ACLs in Identity Identity PRB1692933 The scoped minimum admin property is not honored when the role is inherited by a group Identity and Access Audit PRB1876372 Slow loading of the 'User trail' page Incident Communications Management PRB1833288 Microsoft Teams chat remains open even when the Incident communication tasks state is set to 'Complete' in Workbench Incident Management PRB1880039 In Service Operations Workspace, the configuration class isn't auto-populating for 'Impacted Services' related records when selecting the Add button Incident Management PRB1892590 Empty 'Resolved by' and 'Closed by' for Incidents resolved by Problem Incident Management PRB1894549 The dashboard for 'Analytics on Incident Category' isn't found when an icon is selected Incident Management PRB1904581 Canvas error was thrown during the Knowledge article duration Incident Management PRB1830272 Base instance business rule 'Check if Known error article required' allows creation and some updates without attaching an article Innovation Management PRB1895641 After Xanadu, the Idea Portal images throw an error (Failed to upload image) when pasting an image using CTRL + V Innovation Management PRB1893609 The description of an idea isn't displayed in the formatted way on the Idea Portal Innovation Management PRB1562880 Notifications aren't fired when the state changes on tsp1_idea Instance Clone (Family) PRB1908309 Authentication fix for recurring clones Instance Data Replication (IDR) PRB1821656 A carriage return character (&#13;) is added when work notes or additional comments are synced to an instance Instance Data Replication (IDR) PRB1855998 CDATA blocks inside XML are generated by the producer are not parsed out on the consumer side and thus saved with extra characters that show up on the UI Instance Data Replication (IDR) PRB1795757 The IDR queue dashboard displays an incorrect value for the remaining messages that are to be processed for V2 sets Instance Data Replication (IDR) PRB1838458 Selected fields in 'Outbound Entry' aren't replicated to 'Inbound Entry' when a transformation is enabled (specifically sys_fields) Instance Scan PRB1885030 ui_reference_multi doesn't honor the display_value and value property when used in a UI page Instance Scan PRB1891416 Changes in global repo for Admin Center/Upgrade Management for supporting Coral Theme changes Instance Scan PRB1827472 Instance scan check 'Differs from baseline: Script Includes' returns the script include 'PortalAppShellProvider, which has not been customized' Integration Hub PRB1827642 Incorrect encoding of the URL in a REST step Integration Hub PRB1844370 Reconstructed process plan returns incorrect information when fetching a plan containing a data stream Integration Hub PRB1850814 RPS Flow Execution only sets flow timeout if context reporting is enabled Integration Hub PRB1854163 The RPS attachments can get into a race condition and not transfer documents Integration Hub PRB1857020 A Remote Process Synch (RPS) outbound job can go into a loop if there's an error parsing the XML Integration Hub PRB1811852 When sending multi-part attachments from MID, the attachment is fully downloaded while the outbound connection is open Integration Hub PRB1822923 JDBCProbe using credentials with an empty password fails with the error, 'Value to be encrypted must not be null' Integration Hub PRB1834637 The 'Port', 'Working Directory', and 'Command' fields aren't displayed in the execution details of the SSH step Integration Hub PRB1835500 If the call chain contains a source with a null scope, OutboundUsageEventWatcher throws null pointer exceptions Integration Hub PRB1836492 After upgrading to Xanadu, a 'No valid MID Server' error is outputted by OAuthTokenRefreshJob Integration Hub PRB1839006 OpenAPI Step with MID is failing Integration Hub PRB1843074 The configurability of call chain debug logging for Integration Hub is insufficiently granular Integration Hub Remote Process Sync PRB1874002 Remote Process Sync (RPS) is triggered by changes from non-captured fields Integration Hub Remote Process Sync PRB1881251 If there's a corrupted inbound queue record, inbound queue processing sticks Internal Platform Security Services PRB1903397 Password2 fields with an empty package value aren't migrated Internationalization Features PRB1734045 Duplicate records are created when modifying the template name of a record in the table 'std_change_record_producer' when it's displayed in an alternative language such as Japanese Issue Auto Resolution for Virtual Agent PRB1848713 'Script: Could not find valid context record for task INCXXXX' errors show up in syslog even when IAR is disabled Issue Auto Resolution for Virtual Agent PRB1862157 IAR Simulation doesn't use the correct API Key Management Framework (KMF) PRB1839570 Upgrading to Xanadu causes module keys that are wrapped with a deactivated IKEK to be rekeyed with the active IKEK and then deactivated Key Management Framework (KMF) PRB1847472 Fix the matching of the Bagheera configuration database URL with the cached database URL Key Management Framework (KMF) PRB1853499 Base instance 'protected.script.values.kmf.rekeyed' does not have Set ignore_cache = true and causes unnecessary cache flushes Key Management Framework (KMF) PRB1770098 Key alias isn't cleared during key generation Key Management Framework (KMF) PRB1842219 Force fetch from LDAP Key Management Framework (KMF) PRB1844755 The wrong Dare key is supplied to Bagheera and it doesn't return a clear error message Knowledge Article Templates PRB1793282 The character ' >' is added to the Article body after the block for translations are generated by Localization Framework for Knowledge Base Knowledge Base Self-service Portal PRB1854951 Knowledge Language Facet widget shows a maximum of six languages Knowledge Blocks PRB1804597 The Add blocks button is not working Knowledge Management PRB1820355 A knowledge record isn't found when using a record number in a sysparm_article in a URL and the record is a child table of kb_knowledge Knowledge Management PRB1864681 Event processing, or sn_actsub.activity _fanout_for_km, gets stuck for multiple hours Knowledge Management PRB1846660 'View as user' doesn't work in Xanadu Knowledge Management PRB1740689 The table 'ssa_pattern_m2m_element' consists of the columns 'sys_domain' and 'sys_domain_path' and the attribute '= 'domain_master=pattern' Knowledge Management PRB1819843 Localization Framework tasks for Knowledge Base articles are skipped when translating an old Knowledge Block Knowledge Management PRB1864356 When displaying a KB article, the breadcrumb must contain the article title Knowledge Management PRB1872750 The getKnowledgeGapData function returns incorrect results Knowledge Management PRB1822128 Fix for DEF0458484 is not available for upgraded instances Knowledge Management PRB1850093 'Most Recent Tasks and Most Useful' sections are not defined under any landmark Knowledge Management PRB1853910 The language list is small in size Knowledge Management PRB1855018 'The page you are looking for could not be found.' occurs when selecting 'Dive in' on the landing page Knowledge Management PRB1858098 When 'set default knowledge field values' are added in knowledge base, the error 'null requested URI does not represent any resourcefailure' appears Knowledge Management PRB1858397 Knowledge article's expiring URL has to be encoded prior to setting the email notification Knowledge Management PRB1864574 The Replace button isn't working in the 'Knowledge Word Add-in' plugin Knowledge Management PRB1865502 Unable to use a Before Query Business Rule to restrict some KB Article views Knowledge Management PRB1868005 When going through Knowledge Article breadcrumbs, it takes the user to a different search page when AI Search is turned on Knowledge Management PRB1873797 The 'Modify Comments Label' client script has the deprecated function 'GwtMessage' Knowledge Management PRB1876865 Navigating to a Knowledge module behaves differently within Automated Test Framework (ATF) Knowledge Management PRB1879680 The category facet in the 'Knowledge Portal Search Configuration' record points to an incorrect 'Facet' field Knowledge Management PRB1880762 The '#' character can't be used when setting default 'Knowledge' fields in HR Workspace Knowledge Management PRB1725609 Knowledge manager cannot create categories Knowledge Management PRB1793096 Agent Assist isn't opening an attachment as expected Knowledge Management PRB1811504 Repeated additional HTTP calls issue occurs for Legal services in Employee Center portal scenarios Knowledge Management PRB1819219 Jump links in KB Articles are not functioning as expected in the Service Operations Workspace (SOW) or Agent Workspace Knowledge Management PRB1820092 The HTML entity '&amp;' is displayed instead of '&' in the HR topic list Knowledge Management PRB1822298 The 'Scheduled publish date' field isn't working as expected in Knowledge Articles Knowledge Management PRB1822707 The Add Blocks UI action works differently with different pre-applied filters Knowledge Management PRB1822938 When the 'Reason' field is set to 'Flagged' on kb_feedback and kb_feedback_task, the Reason' column isn't translated when changing languages Knowledge Management PRB1829471 The error 'Table name is null' occurs when viewing Knowledge articles Knowledge Management PRB1830531 Post-Xanadu upgrade, changing a KB's article length makes the article unsearchable Knowledge Management PRB1832697 When selecting on the 'Knowledge gaps' card in Related Items for first time, data isn't shown Knowledge Management PRB1836875 Knowledge Base's 'Disable commenting' / 'Disable suggesting' does not always work Knowledge Management PRB1839867 When KB Articles are imported from the Word document images print screen, the image resolution is poor Knowledge Management PRB1840790 Import from Word to KB article is broken Knowledge Management PRB1842815 Creating a new knowledge article in Danish/Deutsch throws an error 'The Category, xxxxx, already exists at this level' Knowledge Management PRB1846260 The screen reader fails to announce the uploaded or deleted information once the document is uploaded or deleted KPI Details PRB1818093 Date picker is breaking for Brazilian Portuguese in CMDB Workspace for i18n Language and Translations PRB1817305 Instead of 'key: view' 'key: {0} view' is used in UI16 in Japanese Language and Translations PRB1829243 In several reports, the column (Non renseigné) appears only in French Language and Translations PRB1886122 The user observes the wrong translation on Risk Workspace for the sn_risk_advanced plugin component Language and Translations PRB1835314 Search is not working in the sc_cat_item table when a catalog item is created in a non-English language, and is then updated to an English language in an Oracle DB instance Language and Translations PRB1849867 Spelling error under 'Watchlist' in 'Edit members' mask' Language and Translations PRB1863431 The Save as Draft button on a catalog item form displays the wrong French translation Language and Translations PRB1866486 The Japanese translation of cmdb_ci_business _app.install_status isn't suitable Language and Translations PRB1744270 Inconsistent translations in the Service Portal for the UI actions 'Subscribe', 'Actions' and 'Flag Article' in the 'Knowledge Article Content' widget Language and Translations PRB1798197 Spanish translations are not working as expected when hovering on dates in List view Language and Translations PRB1799497 Incorrect translation of 'Assign to me' to French-Canada in Service Operations Workspace in Washington DC Language and Translations PRB1809457 Translations are invalid for sys_ui_message key 'Service Catalog' for some languages Language and Translations PRB1825734 Invalid translation for the key 'ja' in Calendar Component Language and Translations PRB1842587 The icon ID 'bookmark-outline' is translated, causing the icon to break when i18n is enabled Legacy Agent Workspace PRB1858300 Caseworker-owned lists in Agent Workspace do not group Legacy Agent Workspace PRB1849955 Upper/lower case in roles causes unusual behavior Lifecycle Events PRB1830703 Base instance account notification workflow issue for Onboarding Lifecycle event Lifecycle Events PRB1847452 The 'Check Activity closure - Flow' business rule (BR) may run and query more often than necessary Lifecycle Events PRB1848546 In Yokohama, when the property use_flow is false, creating a LE case using the 'LE Testing' functionality causes the case to be reopened Lifecycle Events PRB1852568 Not having a to-do configuration match for the HR task leads to an error on the Journey Details page Lifecycle Events PRB1872864 NullPointerException from _isActivityCompleted method if a flow creates an ad-hoc HR Task, and the user running the flow doesn't have access to the task Lifecycle Events PRB1827298 The 'Clone Lifecycle' event UI action, which creates a copy of a lifecycle event, isn't captured in the update sets created Lifecycle Events PRB1843954 The user is unable to map variables from HR Record Producer to Catalog item in LifeCycle Events Lifecycle Events PRB1844279 Trigger condition of activity sets is not honored List Administration PRB1767773 The list calculation shows an incorrect count when applying 'Group by' on the list List Administration PRB1797053 Being able to use 'Fixed filters' in the 'View all' event handler for 'Link to destination' event List Administration PRB1894616 To reduce regressions, query ACLs are only enforced when certain conditions are met for Related Lists List Administration PRB1836220 The 'Refresh list' and 'List actions' tooltips appear hard-coded List Administration PRB1808314 The user is unable to personalize list columns for Oracle DB instances List Administration PRB1894088 After creating a new record, the list does not display the updated number of records List Administration PRB1837569 Inline edit doesn't pop up after double clicking in the list page (presentational list component) created through the list page template in UI builder List Administration PRB1865572 Support fixed filters in the sys_ux_list configuration in the 'List' menu List Administration PRB1781525 Hardcoded strings are in the data visualisation dashboard in i18n List Administration PRB1830640 Unable to resize the related list columns in a CSM Configurable Workspace List Administration PRB1840870 Column Personalization isn't working the first time for a list page template with the menu IDs CMDB Workspace, Asset Operations List Config, and Platform Analytics Workspace List Administration PRB1847198 featureFlags of sys_ux_list isn't working when switching between list menu lists in a 'New list' template List Administration PRB1855098 The UIElevation_Theming_ExternalDataSetCreation screen does not meet minimum color contrast thresholds on Coral dark and light themes List Administration PRB1861358 The rich description appears as NULL in the 'List' view but displays correctly in the case record List Administration PRB1873349 The isVisible function in the LabelUpdate script include has unnecessary log statements List Administration PRB1885973 When users apply a filter to the records and try to add them, all records are added instead of just the filtered ones List Administration PRB1887929 A list type filed isn't displaying the choice label on a list and instead displays its choice value List Administration PRB1894614 To reduce regressions, query ACLs are only enforced when certain conditions are met for GlideAggregate List Administration PRB1895808 The URL starts to use '%2B' instead of '+' causes Favorites URL break which is registered from 'Go to' search with keyword has space after upgrade Xanadu List Administration PRB1898143 A column header isn't associated with the filter elements in a Service Operations Workspace list List Administration PRB1900925 Implementing the PRB1709691 resolution causes the 'Restore to column defaults' option to become grayed out and unselectable List Administration PRB1775073 HidePagination is selected in sys_ux_list 'Open Incident' record, but the list page 'Open Incident' list shows pagination List Administration PRB1795998 Page navigation isn't working for 'Group by' on Incident list List Administration PRB1798353 The 'Save' option is hidden when there are no unsaved changes to custom lists created by the user List Administration PRB1798699 The loading spinner on the 'Add Button' list disappears too quickly, and creates confusion during longer queries if the list is still loading List Administration PRB1806177 The column filter icon is not appearing for reference fields if a fixed filter is applied for now-list List Administration PRB1818649 'Save As' doesn't retain updated columns in the HR Profiles list after updating the current list List Administration PRB1824517 The Platform Analytics Dashboard list view doesn't show '(empty)' for an empty group by reference fields List Administration PRB1825039 'Go to' search isn't working as expected on grandchildren tables of a task List Administration PRB1832548 Multiple spaces are removed from multi-row variable sets and are hidden on the UI, causing a mismatch with the actual value List Administration PRB1832869 Link for a cell with empty value can't be selected in the List Bundle SNC variant List Administration PRB1833078 Cell actions aren't working when the value is '0' in currency type columns List Administration PRB1834764 My Lists ACL validation fails if the user does not have the 'Admin' or 'ITIL' role, and their user_id in the sys_user table differs from the sys_created_by field in the sys_ux_my_list table due to case sensitivity List Administration PRB1840257 The timeframe column in the Application Connection path table can't be selected List Administration PRB1894601 To reduce regressions, query ACLs are only enforced when certain conditions are met for Listcount List Configuration PRB1861671 List DAs with record selection required aren't working when the list is grouped by a column List Configuration PRB1835341 The editRowActions transform script fails when 'quick edit' is turned off List Controller PRB1849625 The 'Lists' section of Service Operations Workspace is a fixed percentage List Controller PRB1826487 Record watcher stops working if more than 1000 records exist in the query List Controller PRB1856836 Typo in Service Operations Workspace Condition Builder List Controller PRB1864172 Declarative actions are displaying in a 'Workspace list' view, despite turning them off List Controller PRB1866998 There's infinite loading in an extensible list when the user doesn't have access to a table List Controller PRB1872717 When the user creates a new 'My List' and edits the columns, the list doesn't display personalized columns until the page is refreshed List Controller PRB1811453 sys_ux_list conditions convert 'OR' into 'AND' operations when viewing the filter in the popup modal in Service Operations Workspace (SOW) List Editor PRB1851445 The Tags field on the Workspace list view shows the error 'Security prevents writing to this field' when there is a list_edit ACL blocking access List Filters PRB1853475 Screen reader fails to announce loading status List Views PRB1886477 Selecting a 'Presentational' list component in a UI Builder panel causes some issues List Views PRB1818273 Fields of the type 'duration' with a 'zero duration' value should not display as blank in a list in UI16 and Workspace Log Export Service PRB1872251 In Log Export Service, errors such as 'Producer failed to send message asynchronously' are regular in the instance Major Incident Management PRB1858727 Modals in the workbench close when the user clicks out of the modal Major Incident Management PRB1855123 Inactive users appear under On Call Groups in MIM Workbench Major Incident Management PRB1848016 A business rule has a 'When' condition with async Major Incident Management PRB1853612 A major incident's template closes automatically when the user clicks outside Major Incident Management PRB1757151 Base instance list control on the Affected CI related list throws an error in the syslog when incidents are accessed on the mobile app Major Incident Management PRB1835265 Communication Task indicates a due task in the Major Incident Workbench Major Incident Management PRB1840122 The 'State' label doesn't display a value in the major incident workbench even though it is present in the backend Major Incident Management PRB1840304 Incorrect Communication Tasks Count under the Communicate tab shown in Major Incident Workbench Major Incident Management PRB1844687 The base instance business rule gets triggered without matching conditions MetricBase PRB1878006 A hanging Clotho server can sometimes cause glide to become unresponsive Metric Intelligence (Family) PRB1824435 There's whitespace in some sa_ci_type_to_resource_class, which can cause queries against it to fail Metric Intelligence (Family) PRB1839739 ME queries dashboard configurations that don't filter out metrics without data, and pre-filtering should be added Metrics PRB1845549 Metric definitions are not evaluated if a previous metric definition script throws an error MID Server PRB1898155 Calculated checks are zero after config_publish sent a following MID Server restart MID Server PRB1794767 MID Server SSH session caching can get stuck in an infinite timeout/retry loop, calling AKeyedConnectionPool.borrowConnection(), resulting in stalled Discovery statuses and MID Server worker thread exhaustion MID Server PRB1760614 SudoProcessor doesn't properly support commands with file paths MID Server PRB1836932 MID Server logs 'DEBUG,INFO' when the MID Server log level is set to error MID Server PRB1846392 IssueMonitor's MID sys_id validation should check for an empty string MID Server PRB1848689 HostnameFormatter ignores FQDNs with only one full stop '. ' character MID Server PRB1875872 Check the MID configuration parameter when checking if the MID script include needs validation MID Server PRB1900340 SSHProviderTerminal Javascript probe gets stuck when the client sends large amount of data while waiting for the identification string MID Server PRB1803969 An MID Server uses self-discovery with Windows Measurement Instrumentation (WMI), resulting in a type 8/NetworkCleartext logon in the Windows Event logs MID Server PRB1806984 If the mid.aws.sts.assume_role.credential_ttl_minutes property is deleted, it may prevent Cloud Discovery on AWS Service Accounts MID Server PRB1819518 manage-certificates.bat has bad parsing logic with file paths with spaces or special characters MID Server PRB1833757 Certain Office 365 installations are discovered as 'Office 16 Click-to-Run Licensing Component' MID Server External Application Credentials PRB1857064 If the user has an external credential of one type and the credential storage vault is set to 'None', it can cause Shazzam to not try other port types ML Normalization for SAM PRB1815525 ML Normalization doesn't try to normalize Discovery Models that were missed by an older ML model version Mobile Classic app (End of Life) PRB1900493 A mobile browser e-signature failure due to a re-authentication error Mobile Experience for Field Service Management PRB1857860 In Mobile Agent, the Work Order Task Substate value isn't displaying in the Work Order Task detail header card / work order task card template Mobile Platform PRB1858372 Activity stream does not work if missing a participant Mobile Platform PRB1843125 Language should be part of the cache key building scripted screen cache Mobile Platform PRB1901478 Using UI Parameters as part of filter flow leads to work order task (WOT) sys_id not being read on Field Service Management (FSM) Mobile Platform PRB1831197 Uploading the latest P12 file from the new bundle doesn't update the bundleId for IOS devices on Mobile Mobile Platform PRB1889072 ScriptedUnsavedChangesConfirmationJsBuilder causes a stack overflow exception due to a race condition from DeferredClassNamespace Mobile Platform PRB1846047 Image upload does not work on 'Close complete', but works for the 'Start work' scripted action item Mobile Platform PRB1799431 Saved lists don't display filtered list field values in the Agent mobile app Mobile Platform PRB1850465 Attachment activity with bad payload may cause an NPE and break the activity stream on mobile Mobile Platform PRB1830499 An input form action doesn't display when loading the parameter screen via the 'Search result' action Mobile Platform PRB1854872 'Content unavailable' is displayed on the File field when navigating away and back to the screen Mobile Platform PRB1888520 Field changes aren't visible in the activity stream for assets in the mobile app Mobile Platform PRB1857967 The button builder for section buttons is for online only Mobile Platform PRB1883080 Location tracking frequency is converted to 0 if the value is less than 60 seconds Mobile Platform PRB1898976 The parentContext variable isn't working as expected in Yokohama Mobile Platform PRB1799374 ACL with data condition is working differently with an input form screen and UI Parameters Mobile Platform PRB1836646 HTML code appears instead of the search term highlighting in NowMobile for iOS AI Search Mobile Platform PRB1844740 If a dot-walk field references a column in the parent table, document data isn't saved Mobile Platform PRB1879334 The content of knowledge articles aren't visible in offline mode Mobile Platform PRB1887240 Multiple records are created in sys_mobile_devices for each device Mordor PRB1824529 VPE executions generate log out events, but not log in events Multi-factor Authentication (MFA) PRB1862612 The 'More information' link on MFA registration has the old documentation link structure Multi-factor Authentication (MFA) PRB1868014 A conflict of recent factors and a multi-factor authentication (MFA) policy context leads to no MFA factor displaying in the log in flow Natural Language Query (Family Release) PRB1840784 The Now Assist panel displays an incorrect filter for the Data Visualization on the HR Case [sn_hr_core_case] table Next Experience integration with Sidebar PRB1862964 'Sidebar discuss' doesn't display the date on a post Next Experience Notifications Menu PRB1843833 The notification receipt time does not appear in the Configurable Agent Workspace Next Experience Unified Navigation PRB1770865 UX Banner announcements for end-date validation are not working as expected Next Experience Unified Navigation PRB1808738 Images are missing in the PDF export of KB Articles generated from imported policy texts Next Experience Unified Navigation PRB1858800 Field label content does not update between languages Next Experience Unified Navigation PRB1844704 Base instance 'Got it!' is not translated when language is set to Canadian French on the 'Welcome' pop-up Next Experience Unified Navigation PRB1833859 The OpenFrame window follows the cursor after releasing the mouse button Next Experience Unified Navigation PRB1753858 Discovery Pattern sections cannot be re-sized in Next Experience Next Experience Unified Navigation PRB1850730 The user preference 'my_home_navigation_page' opens the page in a new window upon login Next Experience Unified Navigation PRB1857842 Metadata Editor text on any rule is not visible in dark theme Next Experience Unified Navigation PRB1867699 A filter navigator doesn't change nor update for typing input after an application scope has been changed Next Experience Unified Navigation PRB1875287 Compare text is unreadable in the dark mode theme Next Experience Unified Navigation PRB1880110 There's color failure in the 'Help' panel when using Theme Builder Next Experience Unified Navigation PRB1886564 Theme Builder for Next Experience does not work well for Menu Item Hover colors settings Next Experience Unified Navigation PRB1894920 Match keyboard shortcut categories on value instead of translated label Next Experience Unified Navigation PRB1912395 Replace htmlUtils with DomPurify Next Experience Unified Navigation PRB1713108 Observing java.util.ConcurrentModificationException when loading the dashboard Next Experience Unified Navigation PRB1800705 Replace deprecated 'defer' seismic feature with its replacement, 'now-mode' Next Experience Unified Navigation PRB1816606 The user can't see the Delete button in the notification preferences if Next Experience is enabled Next Experience Unified Navigation PRB1820736 The default date format is not updated for external users Next Experience Unified Navigation PRB1816636 There's an inaccurate name provided and the state is missing for the 'Notification' button Notification Preferences PRB1824238 Translation of Categories is not working in 'Notification Preferences' widget (sys_platform_notification_preferences) Notification Preferences PRB1826375 Element names shouldn't include actions in the Custom Notification page in Notification Preference Notify integration with Twilio Direct PRB1900427 MachineDetectionTimeout isn't honored from config when making Twilio calls Now Assist Panel PRB1874023 The 'com.glide.cs.qlue .module.oneextend. proxy.trackers. ExternalService ExecutionTracker .getInternal()' error is null Now Assist Panel PRB1865497 Text displayed on Now Assist Panel (NAP) is truncated Now Assist Panel PRB1873092 'Show more' is displayed in black and not visible during streaming in Now Assist Panel (NAP) Now Assist Panel PRB1835825 NVDA and VoiceOver don't read the incoming message from the Virtual Agent in Now Assist Now Code Editor PRB1907461 Format code is unable to format minified JavaScript Now User Experience PRB1874064 The 'Task Relations' records aren't visible in the dark theme OAuth PRB1673691 Base instance configuration in the System Clone Profile doesn't contain a preserver for the oauth_jwt table, causing orphan records On-Call Scheduling PRB1880894 On-call scheduling is randomly skipping one person for every rotation cycle On-Call Scheduling PRB1826444 The 'All' on-call schedule isn't displayed for certain users On-Call Scheduling PRB1871839 When the screen resolution is large, on-call schedules ($oc_groups) pages aren't loading the remaining active shifts after the first 20 have been loaded On-Call Scheduling PRB1855080 The 'Reminder Report' displays in the incorrect format when multiple shifts are created in US/Central On-Call Scheduling PRB1858189 Notify On-Call Accept/Reject message modified during Xanadu upgrade On-Call Scheduling PRB1874144 Invoking the 'who' api stamps a Glide datetime value into the 'answer' variable from Xanadu onwards On-Call Scheduling PRB1876309 If the user's session time zone is the same as the shift's time zone, it causes formatting issues on the schedule report On-Call Scheduling PRB1879039 Notifications to the users aren't sent when selecting groups from on-call scheduling On-Call Scheduling PRB1891667 The On-call schedules page does not load the 'All on-call schedules' tab unless the browser tab is refreshed On-Call Scheduling PRB1894765 In March, 'Daily Rotation' is getting incorrect DST dates when the shift starts from a DST time On-Call Scheduling PRB1897187 On-call does not Include multiple groups in the conference call configured in the escalation policy level On-Call Scheduling PRB1844046 After Xanadu upgrade, on-call schedule reports time out when run OneExtend PRB1907423 Conversation Now Assist guardian isn't working as expected for Block and Log Outbound REST Web Service PRB1671277 REST step on MID may use expired OAuth token due to race condition Outsourced Customer Service PRB1889693 Addition of Query ACLs in Outsourced Customer Service Password2 Encryption PRB1873104 Storage encryption initialization failure shouldn't prevent startup Password Reset PRB1836938 The password automation tool 'phonetic reading' does not display all characters Password Reset PRB1869730 The UI page of the password reset process doesn't process the macro 'pwd_reset_stylesheet' Password Reset PRB1859144 Google reCaptcha scripts are visible in the browser backend Password Reset PRB1881417 The password reset 'Latest security score for your password reset applications' email has a broken link to the docs site for security recommendations Password Reset PRB1889160 When attempting to validate a user using the Password Reset tool, the verification code isn't sent to the user Password Reset PRB1837543 PwdAjaxChangePassword doesn't validate that the provided sysparm_user matches the logged in session user PDF Generation PRB1893129 Aggregation functions (Total, Min, Max, Avg) aren't displayed in an exported PDF Performance Analytics PRB1822482 Text Analytics trend line shows the wrong number of lines Performance Analytics PRB1891078 The Performance Analytics module message misleads users to contact AE instead of informing them to activate the plugin 'Performance Analytics - Premium (com.snc.pa.premium)' Performance Analytics PRB1848201 A link is not working on Performance Analytics for PPM guided setup Performance Analytics PRB1874051 After selecting a date range and 'Apply', a graph isn't refreshed Performance Analytics PRB1811224 When KPI details are landed in first place in BuildTools 1, a 'No content available' data message appears, but the data loads after some time Performance Analytics PRB1835549 Breakdown source with a large number of elements consumes a large amount of memory, causing memory issues and the node to restart Performance Analytics PRB1836778 Breakdown Type PA Widget with the following visualization on the Dashboard Widget: 'Treemap', Time series applied > showing 'org.json.JSONException: JSONObject['period_title'] not found' Performance Analytics PRB1889720 Addition of Query ACLs in Analytics Hub Performance Analytics PRB1890020 Addition of Query ACLs in Analytics Hub Performance Analytics PRB1894039 Addition of Query ACLs in Access Control List (ACL) Rules in Performance Analytics Performance Dashboards PRB1853222 Domain filter only fetches a subset of those domains Performance Dashboards PRB1864090 If the node has encountered the pattern, slow pattern dashboards don't load Platform Analytics Component API PRB1882091 On the Data Visualization library page, the 'Updated' date isn't the user time zone Platform Analytics Dashboard API PRB1873441 The description is empty for data visualizations in a library Platform Analytics Filters PRB1831701 The selection of additional pre-defined ranges breaks when a user uses the search to find a value Platform Analytics Filters PRB1881373 Post-Xanadu, users are unable to select the dot-walking table as a 'Data to filter' option in UI Builder/Platform Analytics Platform Analytics Filters PRB1816514 The Service Operations Workspace (SOW) dashboard calendar is not fully localized in i18n Platform Analytics Filters PRB1823255 Records with skipped error disposition are part of the plugin 'com.sn_par_filter_config_datasource' Platform Analytics Filters PRB1837422 When using UI Builder, the filter applies twice when 'Apply to tables in hierarchy' is enabled Platform Analytics Filters PRB1841407 A cascading filter can only be configured by admins Platform Analytics Filters PRB1841953 A filter is unexpectedly dispatching the 'reference' type Platform Analytics Migration API PRB1869607 Platform Analytics Administration (PAA) always displays the 'UXA' menu Platform Analytics Migration API PRB1894148 Bulk migration rewrites the scope of all Core UI dashboards Platform Analytics Migration API PRB1797369 Scheduled reports continue to be sent even after enabling 'Activate' from the Migration Center Platform Analytics Migration API PRB1882396 'Recipient Users' and 'Recipient Groups' fields don't populate on migrated scheduled export records after the Platform Analytics migration Platform Analytics Migration API PRB1853097 Dashboard referred in the Event Management guided setup is missing and throwing an error Platform Analytics Migration API PRB1863966 On the editing library visualization in the dashboard, the 'Save' prompt doesn't have the correct label after migration Platform Analytics Migration API PRB1900266 An unmigrated dashboard has an invalid 'experience_dashboard' field upon an upgrade Platform Analytics Migration API PRB1820684 Some legacy dashboard widgets don't render Platform Analytics Migration API PRB1837947 After migrating, sys_metadata_customization records are not created correctly Platform Runtime PRB1765939 The 'List view' filter with a percentage value fails to open the record preview Platform Runtime PRB1788007 GlideRecord. getUniqueValue() called from the 'Database' view returns 'null' Platform Runtime PRB1816154 Condition builder allows the creation of 'null' (as a string) and other invalid values which break ACL functionality Playbooks (Family Channel) PRB1861646 The questionnaire order isn't synchronized in update_set or persisted when duplicating a Playbook Playbooks (Family Channel) PRB1854228 Adding an invalid pill to Show List of Records List Title throws an error and the activity gets stuck in the ready state Playbooks (Family Channel) PRB1857887 sys_flow_data_definition is missing sys_update_name in the sys_update_xml payload Playbooks (Family Channel) PRB1858252 sys_flow_context records without a flow show error when opening in operations view Playbooks (Family Channel) PRB1864872 A DELETE playbook can't be applied correctly to another instance by an update set Portfolio Management PRB1889736 Addition of Query ACLs in Portfolio Management Portfolio Management PRB1889740 Addition of Query ACLs in Portfolio Management Predictive Intelligence PRB1765917 The existing 'Training Request Schedule' is updated to run once after upgrading to Vancouver Predictive Intelligence PRB1820635 Users see a 500 internal server error when doing a prediction from the Rest API explorer Predictive Intelligence PRB1812468 Classification training capability doesn't return consistent results when doing batch predictions Predictive Intelligence PRB1859692 Update predictive Intelligence Documentation with troubleshooting steps for ACL-related issues Predictive Intelligence PRB1858849 An empty row_count field in the ml_solution table leads to an error message being logged while parsing an integer from empty string from the ml_solution row_count attribute Predictive Intelligence PRB1864265 The 'Classification Test Solution Batch Prediction' page doesn't work when the input table is a 'Database view' table Predictive Intelligence PRB1843673 The 'ML Cluster Detail Purge' scheduled job causes out of memory issues Predictive Intelligence for HR PRB1861547 An attachment is added in the HR Case activity log and the attachment exists in the 'Attachment' table, but it's not attached in the HR Case paper clip icon Problem Management PRB1898891 The Confirm UI action isn't visible, and users aren't able to proceed with the problem ticket after closing the problem task Problem Management PRB1854164 The New UI action is not visible on the problem task list view on Xanadu and Yokohama Process Mining PRB1852247 Work Notes results display HTML code in cluster concepts Process Mining PRB1870032 Uppercase and lowercase sys_ids for the same record break mining Process Mining PRB1887194 A root cause analysis (RCA) fails when an invalid field is present in a content pack shipped by a process configuration Process Mining PRB1889675 Addition of Query ACLs in Process Mining Procurement PRB1895462 A purchase order's (PO) line cost value isn't factoring the negative total_cost value on a PO Procurement PRB1863473 'Source Stockroom' isn't selectable in Hardware Asset Management Workspace Procurement PRB1867327 A 'Source Stockroom' list empties when multiple stockrooms have the user location in Hardware Asset Management Workspace Procurement PRB1824374 The substate of Transfer order line asset tracking consumables is 'Reserved' instead of 'Available' Procurement PRB1834260 The Cancel UI action condition on proc_po_line causes warnings due to a code issue Project Management PRB1883485 A demand state isn't updating to 'Completed' after a project is created from a demand Project Management PRB1885649 A cost plan roll up isn't happening for programs and portfolio Project Management PRB1821625 RIDAC (Risks, Issues, Actions, Decisions, and Request Changes) entry isn't generated when a decision is closed during conversion after upgrading to Xanadu Project Management PRB1859066 A Resource Assignment (RA) is associated to a new Resource Plan upon migration Project Management PRB1838229 Changing the planned end date of a project task does not roll up to the planned end date of the parent project if the duration exceeds the threshold on the parent project Project Management PRB1850431 When creating a customer project using project templates in Project Workspace, the Account field is not copied across Project Management PRB1878373 There's an error syslog 'PPM Unable to Recalculate Delete of Task: (Sys_id) No value present' after deleting a project Project Management PRB1844720 The 'Fund' tab in the Planning console is visible to admin user and throws an error for project managers for instances without IFv2 Project Management PRB1852472 Export and import options are only available for the 'Project Management schedule' or the 'Default MS Project schedule' Project Management PRB1853365 Slow ACL on record/pm_project.project_currency/write Project Management PRB1854771 New Project Workspace shows numbers in Arabic numerals Project Management PRB1863648 Actual hours are deleted when changing the order of a task in Project Workspace Project Management PRB1863726 The script include 'PlannedTaskEntityUpdater' has an issue where projects aren't getting the field 'Planned effort' filled out Project Management PRB1863822 The business rule 'Recalculate' on planned_task causes the node to run out of memory when current = parent Project Management PRB1864892 The 'Time Constraint' field dictionary default value doesn't work in Project Workspace when creating a project task Project Management PRB1881213 In Project Workspace, a significant gap between a project constraint date and a planned start dates prevents a 'need' task from being added Project Management PRB1881455 Approved dates and planned dates of projects created from a project copy are incremented recursively Project Management PRB1889559 The getDotWalkedValue function in the script include Baseline API returns 'undefined' Project Management PRB1893083 When creating a project from a project template that has the fields 'primary_portfolio' and 'primary_program', the project is populated without 'top_portfolio' and 'top_program' Project Management PRB1819524 The parent project is not set to 'Work in progress' when the sub-project is re-opened by applying a template on it Project Management PRB1827581 Records with a skipped error disposition are part of the plugin 'com.snc.pa.pmo_dashboards' Project Management PRB1829721 For a group-based ORA, if users update allocation dailies, it rolls up only to immediate user-based allocation but not to a group allocation without a user Project Management PRB1830673 The 'Financials Summary' page on a 'Demand' don't show M12 values Project Management PRB1839418 When a resource assignment is created for a few fiscal months, the 'on status report whole allocated hours' displays at the first month Project Management PRB1844089 There are three dictionary values from three different products for the field 'Project' (pm_project) with different values for the Reference cascade rule field Project Portfolio Management PRB1860801 For Innovation Management, categories in the 'Idea' portal with '&' in the search aren't working RaptorDB PRB1847706 There's thousands of errors in the log file 'duplicate key value violates unique constraint' Related List Action Model PRB1775617 The Remove button vanishes due to failed ACL check via the 'Remove { {count}}' related action Related Lists PRB1852552 The Delete with preview UI action is missing the 'Approvers' related list after Xanadu upgrade Related Lists PRB1865186 The same table name is announced for all selections available under 'Related Records' Related Lists PRB1845306 Incorrect aria-labels for check boxes in lists Remote Tables PRB1885282 There's an out of memory exception when there's JavaScript and ^NQ in the encoded query string Remote Tables PRB1770992 A remote table with cache enable does not cache results with 0 rows Reporting PRB1910065 Reports with multiple datasets are throwing an error: 'ERROR: Cannot generate the report. JSONObject['original_xvalues'] not found' Reporting PRB1892170 A table isn't able to select from the sys_report_source form Reporting PRB1849426 Report filters don't work as expected Reporting PRB1855086 Creating or modifying a function field with a certain definition causes a syntax error in a report Reporting PRB1855572 Data labels are not clear in bar reports once received via email Reporting PRB1862053 The name of the View Chart menu button isn't descriptive enough in some dashboards Reporting PRB1875210 A dashboard displays incorrect data and Impact Instance Observer has an access issue Reporting PRB1881483 A field list in a dot-walked class in a report condition filter sticks when loading Reporting PRB1883614 A second-level dot-walking field isn't translated in a report Reporting PRB1892809 Users are unable to create a 'Single Score' report on a field with a 'Long' type Reporting PRB1894565 There's an error on an upgrade preview 'Predicted skipped records by priority' chart Reporting PRB1899929 Certain special characters in the Short description field are being escaped for report calendars in Reporting Reporting PRB1767534 The report drill down doesn't work for languages other than English even when there are sys_translated_text records available Reporting PRB1822932 Multi-level pivot exporting to PDF with question marks replaces list arrows Request Management PRB1833427 Excessive tags are added to the email Request Management PRB1845497 Approvers are not shown in the 'Request Item workflow stages' widget when service catalog is submitted and uses flow Resource Management PRB1847539 A resource plan moves back to 'Requested' without a message when the user has a leave plan covering the entire duration Resource Management PRB1841076 After a Xanadu upgrade, there's a resource reports issue Resource Management PRB1851589 The UI action 'New' on the time_card (sys_ui_action.521ddc2793c0220064f572edb67ffb57) introduces a condition referencing RMUtil Resource Management PRB1860646 A top task isn't updated for existing resource assignments when a project is made or removed from being a child of another project Resource Management PRB1877603 In Resource Management Workspace, there's a NullPointer exception Resource Management PRB1881574 The system miscalculates planned and allocated costs on a resource plan marked as external for custom currencies Resource Management PRB1883298 There's a schedule conflict with on-call and resource management Resource Management PRB1893169 For unassigned resource assignments, an allocated cost isn't rolled up correctly to a resource allocation or a resource plan Resource Management PRB1838309 Resource Assignment error message on canceled plans Resource Management PRB1895429 Allocated hours do not match requested hours REST API Framework PRB1746730 Fix for DEF0093931 didn't create the query categories set for queries on the code, making it unusable REST API Trigger PRB1876531 A REST trigger that requires authentication doesn't work after checkbox deselection/selection Restricted Caller Access (RCA) PRB1847062 Cross Scope records for the Global Scope should honor records in a different Global App Restricted Caller Access (RCA) PRB1894354 A chat attachment doesn't go through to the user's side Roles PRB1868921 Elevated privilege=true on a main role of an instance leads to multiple automation failures Scheduled Jobs PRB1869935 There's incorrect scheduler behavior when a sys calendar is attached to a job Scheduled Jobs PRB1820552 Code changes for DEF0406672 break open the GlideRecord function call in the UI action for the sysauto_script record Schedule Optimization PRB1860079 Performance impact due to the 'Optimization' business rule Schedule Optimization PRB1889701 Work order tasks are assigned from the agent schedule start time based on the agent's time zone. Schedule Optimization PRB1895416 On Demand Intraday, 'Pause scheduled runs next day' has a reset issue Schedule Optimization PRB1898555 When one of overlapping territories has 0 tasks, double booking happens Schedules PRB1863019 The Next UI Schedule Calendar doesn't save updated 'Repeat Until' entries Schedules PRB1878779 Schedule entries configured on a leap year are adding an extra day in non-leap years, causing incorrect calculations on multiple modules Schedules PRB1843657 Time off created with 'All day' from the on-call calendar using edit span removes 'z' from the end date time Schedules PRB1845071 A schedule with a one second timespan causes performance degradation Search Administration PRB1705786 The link returning back to the Service Operations Workspace from the 'Search Results' page breaks after a few minutes Security Attributes PRB1852325 GlideSecurityManager. dotWalkQueryConditionToBuild QueryElementToGRMap expands dot-walked fields unnecessarily Seismic Framework PRB1889951 A visualization based on the COUNT DISTINCT aggregation on a dot-walk field doesn't load a metric component Server-side scripts PRB1814622 The AJAXGlideRecord script is updating the empty field as 'NULL', which will fail the business rule if there is a condition filter passed Server-side scripts PRB1849478 Headless details are not visible in the client script [gs.getSession().getProperty('user_agent_browser')] Server-side scripts PRB1854027 The user is unable to delete sys_module records, causing massive bloat Server-side scripts PRB1836577 Hoisting is broken within try blocks in global Server-side scripts PRB1841707 Turn on ECMAScript 2021 (ES12) mode is not toggled after upgrade/zboot Service Catalog PRB1834390 When hovering over the Add to Cart or Order Now button on a catalog item, the hover text displays far from the button Service Catalog PRB1870352 In Service Operations Workspace, a 'Requested For' value is set to a logged-in user who submits a catalog request via an interaction when 'glide.sc.sp.twostep' is off Service Catalog PRB1842505 Catalog Builder clears advanced reference qualifier on variables Service Catalog PRB1900820 Catalog item description text is moved to the right after the Yokohama upgrade Service Catalog PRB1828535 Unable to submit an Order Guide from Portal after the installing the 'AWS Service Management Connector' plugin Service Catalog PRB1883827 In Portal, a multi-row variable set (MRVS) calls the display_value API even when 'Lookup Select Box Variables in Set' is inactive Service Catalog PRB1824626 The UI policy for mandatory checkbox variables is broken in Virtual Agent inline mode Service Catalog PRB1851654 Copying a catalog item with fulfillment steps incorrectly sets the catalog_condition Service Catalog PRB1859641 NVDA reader shows an attachment deleted message twice on the ticket page Service Catalog PRB1861864 GlideappCalculationHelper() is creating duplicate RITMs when two or more catalog items are added to a REQ simultaneously Service Catalog PRB1866757 Aria-label='mandatory' is provided to the asterisk for required check boxes Service Catalog PRB1872462 In Service Operations Workspace, the Back button on catalog_iframe brings in parent browser elements Service Catalog PRB1881282 A 'Related Items' list is empty in the draft page of Service Portal Service Catalog PRB1886301 The 'Hide on Service Portal' option causes issues in workspaces Service Catalog PRB1886452 Container split makes catalog variables uneditable Service Catalog PRB1887870 Translation for 'No' on catalog item in German language is picked from the 'Now Assist Admin Console' scope Service Catalog PRB1901796 Single-line or multi-line text variables created with Catalog Builder show 'undefined' in the reference qualifier Service Catalog PRB1903422 'Save as Draft' for a catalog item doesn't work in portal when logged in through an edge proxy Service Catalog Service Catalog PRB1716400 Catalog UI Policy created by the Catalog Builder disappear or are deleted after upgrading to Vancouver Service Catalog PRB1776060 When using JAWS to view Form Fields, selections appear grouped by their respective question Service Catalog PRB1795199 'Add Attachment' on portal appears unlabeled when using an NVDA tool Service Catalog PRB1825410 The mandatory variable names in 'Required Information' aren't aligned in the Employee Service Center Portal Service Catalog PRB1827758 SNC.Catalog.getDefaultCatalog() is not getting the sys_id when the system language is in Japanese Service Catalog PRB1834166 Catalog client scripts aren't working for the multi-turn catalog ordering experience when client scripts are exposed Service Catalog PRB1834958 The onLoad Mandatory and Visible UI policies aren't working Service Catalog PRB1836543 Auto-Populate functionality edits non-variables when using the Variable Editor UI Formatter Service Catalog PRB1838388 An 'Index 0 out of bounds for length 0' error occurs on inactive records where a custom number field has been defined on a parent table that normally doesn't have one Service Catalog PRB1839591 The accessible name does not start with the visible label on the Catalogs combo box Service Catalog PRB1842417 RITM records opened in the SIR workspace do not respect UI policies Service Catalog PRB1842895 Variable Editor display issues in Service Operations Workspace in Hebrew on a request item record Service Catalog PRB1843700 MRVS variables that are set to Masking Type and have 'Use Encryption' selected are shown as plain text on the table level Service Catalog Builder PRB1866781 When calling the CatalogItem.get API with the Catalog Item GlideRecord for a CRP record, the type on the catalog item cached object will be sc_cat_item_producer Service Catalog Builder PRB1857864 Catalog Item Template Available Options data is not loading when the user selects Browse Service Catalog Builder PRB1889326 The Expand / Collapse buttons under the headings within the 'Select Item Template' area are labeled as 'Collapse'/'Expand' Service Catalog Portal Widgets PRB1852034 Table View and Grid view options are not available in the sc_category page of Service Portal after the upgrade to Xanadu Service Catalog Portal Widgets PRB1877582 On the sc_category page, using CMD+select a catalog item isn't opening a new tab Service Catalog Portal Widgets PRB1884740 Last categories aren't visible if some of the previous categories contain 'All items with hide' on Service Portal as true Service Catalog Portal Widgets PRB1885609 The Submit button becomes non-responsive for a catalog form Service Catalog Portal Widgets PRB1885685 There's a p.isReadOnly error in the console in Portal on the 'order_status' page Service Catalog Portal Widgets PRB1893342 A work order doesn't prompt to save changes from the Portal Service Catalog Portal Widgets PRB1695067 The Standard Ticket Conversations widget applies overflow scroll property to the Activity Stream ' ' field on load, and declaration disappears after clicking around page Service Catalog Portal Widgets PRB1767854 gs.addInfoMessage is not appearing when creating a sc_request from an Interaction in the Agent Workspace and Service Operations Workspace Service Catalog Portal Widgets PRB1814128 The 'Activity' tab refreshing multiple times is the expected behavior Service Catalog Variables PRB1897534 The variable order in Catalog Builder doesn't maintain the order when the container is '2 Columns wide, one side then the other' Service Catalog Variables PRB1858551 Variable set values are not saved correctly if the variable set internal_name is edited Service Catalog Variables PRB1873395 When in a read-only state, the date type input field is editable, which is incorrect Service Catalog Variables PRB1822086 Adding the variable editor to the form overrides the default CSS for UI actions Service Creator PRB1882234 Details aren't loaded when editing a published service Service Level Management PRB1848330 Child Incident records have stale data when passed to the SLA Engine if the state is changed and work_notes or comments are updated Service Level Management PRB1843470 SLA engine reset condition may fail in certain circumstances Service Management Virtual Agent Topic Blocks PRB1850401 The prompt of [Search Fallback Topic] is translated partially Service Mapping PRB1883153 Blob reaper alerts for jobs that are running for less than 48 hours Service Mapping PRB1865809 NPE in DiscoveryLogNodeStatus in a case pre-task script Service Mapping PRB1829887 The job 'Generate Candidates for Service by Tags' produces a long running query trying to sort the cmdb_key_value table Service Mapping PRB1816637 In TB service connection, two CIs that are already part of a service and belong to the same CI type aren't added even if they match the traversal rule Service Mapping PRB1851972 Updating the same last_mark in blob table during recomputation Service Mapping PRB1865153 Application services marked as 'Retired' are moved to non-operational by the 'Remove Entry Point' business rule Service Mapping PRB1867370 Changing metadata of a calculated service creates a redundant change for the CI of a service Service Mapping PRB1879442 'List Tagged CI's' and 'List CIs' display incorrect CIs after grouping Service Mapping PRB1816925 Service Mapping (SM) Discovery state remains 'Active' if entry points are not reachable Service Mapping PRB1830925 When there are multiple load balancer records for the same source and target process, the batch that updates load balancer records in a P2P table fails with an exception Service Mapping PRB1836767 When deleting a solution in ml_solution table, a cascade delete is triggered on ml_cluster_detail, but the records are not deleted ServiceNow Security Center (Family Release) PRB1840270 There's a cross-scope access error message caused by a user action: 'Deprecate certificates leveraging weak algorithms and keys' Service Portal PRB1805796 A delegated approver is unable to see the Approve button in the '[Approval Info]' widget from Service Portal Service Portal PRB1879863 Date type variables display an incorrect value when the format is set to [yyyy/m/d] in Portal after an upgrade to Yokohama Service Portal PRB1894604 To reduce regressions, query ACLs are only enforced when certain conditions are met for widget-data-table Service Portal PRB1837541 Massive logs are generated with a 'com.glide.script. RhinoEcmaError: 'RP' is not defined' warning Service Portal PRB1840174 The number context menu is not accessible using the keyboard Service Portal PRB1880648 Warning messages in Service Portal are displayed without a background color Service Portal PRB1746316 The Virtual Agent chat shouldn't automatically zoom in once the focus is in the Virtual Agent text input box on iPhone Service Portal PRB1847189 When reservation subject is long, the subject overlaps with the timestamp on the approvals tab in the header menu Service Portal PRB1848173 In Portal, on a catalog item, the select box variables aren't opening for selection when using the keyboard (control + option + space) Service Portal PRB1848623 Keyboard focus is lost after invoking the Show More button Service Portal PRB1850502 does not work properly for Reference fields in Mozilla Firefox Service Portal PRB1851496 Adding the dollar sign character ($) in the description breaks the meta description Service Portal PRB1851802 syslog error source: com.glide.script.RhinoEcmaError: Cannot read property '0' from undefined Service Portal PRB1852425 On 'My Request' sp Service Portal page message 'You do not have any requests' is not centered, in comparison to the ESC Service Portal page Service Portal PRB1853196 The column sort title is inconsistent Service Portal PRB1853944 Inappropriate role 'link' is provided for list items Service Portal PRB1854217 Keyboard focus is not shifted to the first field in the error if the form is publicly accessible and the user is not logged in Service Portal PRB1854935 Recently viewed and suggested results do not wrap text Service Portal PRB1855270 Variable editor doesn't update a variable's value in portal when the case is opened via search Service Portal PRB1860523 nowAttachmentHandler throws an error on Service Portal even when the file is successfully uploaded Service Portal PRB1860814 The cost plan breakdowns aren't visible on the portal page on the PPSworkbench Service Portal PRB1861040 The 'Meta' tag throws a console warning: 'apple-mobile-web-app-capable on Service Portal' Service Portal PRB1861832 There's accessibility issues on the Business Portal home page Service Portal PRB1865155 The Service Catalog under the 'sc_category' page isn't translated when there's no catalog attached to the Portal record Service Portal PRB1867303 Complete information of a read-only combo-box is not provided to a screen reader user Service Portal PRB1876278 Service Portal adds multiple comments when attaching or removing files to the 'CSM ticket' widget Service Portal PRB1887876 ES12 mode isn't working in a Service Portal widget when using c.server.get Service Portal PRB1892216 The language translations aren't working for the header Nav bar after changing the language in the 'Profile' section Service Portal PRB1892339 In Service Portal, the dialog title isn't announced for the 'Add attachment' dialog in a Service Catalog page Service Portal PRB1903292 Wording of the error message for empty mandatory fields is incorrect on Service Portal Service Portal PRB1741638 Mobile browser view is missing the 'Attach photo' icon under the HTML field in both iOS and Android Service Portal PRB1790432 Reference Type fields send an entire form payload from portal Service Portal PRB1818855 Notification is not announced by the screen reader when submitting an item Service Portal PRB1823737 Catalog UI Policy does not correctly evaluate 'less than' and 'greater than' criteria for duration-type variables Service Portal PRB1828156 Form widget breaks with the exception error, 'org.json.JSONException: JSONArray[0] not found' Service Portal PRB1832228 The error 'There is a JavaScript error in your browser console' appears on portal when opening the asmt_metric_type record using the form page Service Portal PRB1833305 The CSM portal menu item selection color for the first item is selected by default, and doesn't the color when hovering over it Service Portal PRB1834661 Behavior of the Post button isn't consistent Service Portal PRB1835659 Heading structure is confusing on the Service Portal home page Service Portal PRB1835741 Visible label is missing for the Profile button in the Employee Service Center (ESC) Portal Service Portal PRB1839011 The tooltip text 'Add attachment' doesn't move along the attachment button when the page is moved up/down Service Portal PRB1840878 The display of the Genius Results card using Now Assist and Knowledge Base articles are not aligned properly after resizing the browser Service Portal PRB1841665 Arrow key navigation in Service Portal date pickers triggers unconfirmed field value updates Service Portal PRB1841690 Page designer for Service Portal doesn't work properly because the Community Filter Pills widget is on the page Service Portal PRB1844490 Variables in a CSS include do not update with portal Service Portal PRB1844710 While creating a funnel in User Analytics Dashboard, page view names are visible in different languages Service Portal PRB1844968 Tabular Data gets truncated on the portal form Service Portal PRB1845495 The 'Select' box on the catalog doesn't as expected in Service Portal using Catalog Client Scripts Service Portal PRB1845683 ESC portal footer disappears when navigating to other pages if the Header is not Static Service Portal PRB1845798 A brief of a KB article is not properly visible at 400% zoom and does not include ellipses Service Portal PRB1903526 The ESC portal loads as blank on an iPhone browser with the ESC app v18.0.1 Service Portal Core Widgets PRB1826762 The Walk-Up Experience 'Check In' screen on iPad and Mobile have issues when selecting the 'X' clear field Service Portal Core Widgets PRB1744433 The activity stream always displays the first activity stream entry of records created by 'system' in English and is not translated Service Portal Core Widgets PRB1855145 There's an accessibility issue with the 'Faceted Search' widget where all results have a link entitled 'Open in New Tab' Service Portal Core Widgets PRB1843112 The Share modal on the Social Q&A portal widget is not responsive in an iOS browser Service Portfolio Management PRB1836841 Scheduled job takes too long 'Update Service Offering Subscribers, Send Surveys and Start PA Job' Service Portfolio Management PRB1846665 Catalog items are not displayed on portal search results after Xanadu release Service Portfolio Management PRB1805361 Unable to remove Business Service Offering with same name from an application service in CSDM Session Activity Timeout PRB1868949 A session timeout message isn't announced by a screen reader Session Activity Timeout PRB1726231 Screen reader is not announcing the status message 'Extend your session' Session Management PRB1884182 Session timeout miscalculations can cause erratic logouts when 'active session timeout' is turned on Session Management PRB1780666 The message 'You do not have permission to access this page' sometimes displays in portal Session Management PRB1843891 An error reading, 'this.fGS is null', appears after upgrading to Xanadu from Vancouver Sidebar (Family Release) PRB1831882 When a user without a user Id is @mentioned, 'Guest User' doesn't show Sidebar (Family Release) PRB1853142 The summarization for the sidebar discussion is not generated with 'six lines' of activities in the Now Assist sidebar discussion when there is an attachment Sidebar (Family Release) PRB1903417 In Workspace, the 'Add Participants' feature under 'Sidebar Discussions' isn't functioning as expected (for example, the correct user doesn't appear when searching by name) Sidebar (Family Release) PRB1849121 The 'Slack' icon is missing from the participant list in the 'Detail' page SOAP Web Service PRB1849115 SOAP API Access Policy malfunctions when the called URL differs from the defined URL in the Policy Software asset analytics PRB1860159 There's an issue with the 'potential savings indicator' filter for reclamation candidates Software Asset Management PRB1845794 The 'ITAM License Report' module isn't displaying in upgraded instances from Washington DC / Xanadu to Yokohama releases Software Asset Management PRB1854090 Cross-product downgrade rights should exclude inactive downgrade relationships Software Asset Management PRB1857027 Performance enhancement for 'Bookkeeping for dedup on delete' business rule Software Asset Management PRB1851811 Service catalog allocation issues with SA (software assurance) entitlements Software Asset Management PRB1840899 New License Metrics for CrowdStrike Software Asset Management PRB1878871 The 'Publisher Overview' page doesn't load after a user selects the publisher card after recon is completed Software Asset Management PRB1853225 Remediation options buttons aren't triggering a scheduled job immediately if date_format is different Software Asset Management PRB1771094 A default value isn't set for some of the content tables Software Asset Management PRB1795842 'Created Source' is not always stamped on software models by content update jobs Software Asset Management PRB1848894 Add P+M, P+SA as an additional license type Software Asset Management PRB1854426 Editing the 'manufacturer' field in a samp_custom_sw_product record does not update the cmdb_software_product_model record Software Asset Management PRB1857153 Business rule 'Remove Installs for retired/Stolen' with priority 100 keeps blocking discovery Software Asset Management PRB1862882 'Units consumed' aren't displayed in a workspace Software Asset Management PRB1881916 Deprecate the fix script 'SAM - Reduplicate install table' Software Asset Management PRB1886499 JavaScript errors from some client scripts are occurring, displaying a record of alm_license on the Portal site Software Asset Management PRB1894975 License keys can be marked as allocated even when an allocation isn't created Software Asset Management PRB1896466 Software Asset Connections job should check for retired states Software Asset Management PRB1830073 The 'Software Asset Connections' job fails when a cmdb_rel_ci record doesn't have a child Software Asset Management PRB1831772 Data Collection constantly runs long in Software Asset Management (SAM) Software Asset Management PRB1835094 Uptake new content changes done on samp_processor_factor_map as part of STRY57610613 Software Asset Management PRB1844026 A user resolution isn't working for a directory user for an SSO integration profile Software Asset Management Publisher Pack for Microsoft PRB1854884 'Collect CAL Info' pattern extension populates duplicated 'samp_user_device_license_consumption' causing downstream identification issues Software Asset Management Publisher Pack for Oracle PRB1839238 The user is unable to select a cloud database when creating a client access record with Pass checked Software Asset Management Publisher Pack for Oracle PRB1857339 Report_view ACL on cmdb_ci_db_ora_instance table blocks access to reports for a user with cmdb_read roles Software Asset Management Publisher Pack for Oracle PRB1820579 When the Cloud license type key value pairs are missing on a cloud device, they don't default to Bring Your Own License (BYOL) for Oracle products Software Asset Management Workspace PRB1847357 Custom software product and custom software product suggestions lists on License Operations are not visible to users with the sam_admin role Software Asset Management Workspace PRB1833497 There's a workspace functionality issue where filtering products under license usage isn't working Software Asset Normalization PRB1842256 The values for the 'Condition' column of the pattern rules samp_pattern_normalization_rule are not flowing to instances Software Asset Normalization PRB1840383 For a software product type other than the licensable normalization engine, it keeps the version empty and marks it as normalized using only the product map Software Asset Reclamation PRB1852786 The job 'SAM - Apply latest content changes' fails when a reclamation candidate's description is empty Software Asset Reclamation PRB1859713 Reclamation rules to product mappings are added for invalid products Software Asset Reclamation PRB1857948 Reclamation notification reads, 'Re-word references for manager' Software Asset Reclamation PRB1859695 Add index on samp_sw_reclamation_candidate table Software Asset Reclamation PRB1861654 The bulk reclamation candidate form isn't hiding the 'Software Installation' field on Form UX/Classic Software Asset Reclamation PRB1870503 The error message 'Cannot find the profile type configuration in the script routing table' should be reworded Software Asset Reclamation PRB1882484 A business rule prevents duplicate reclamation candidates, causing bulk RC not to be created Software Entitlements PRB1779771 Hanging software models are created through Publisher Part Numbers (PPN) during entitlement creation Software Entitlements PRB1864622 If their values are set to null, the 'Create allocation remediation' option fails on assigned conditions and entitlement conditions Software Entitlements PRB1819949 Show Purchase Order (PO) number field under 'Financials' on an Entitlement record Software Entitlements PRB1837059 SM gets created with the old DMAP when the user accepts the suggested PPN Software Models PRB1828999 Get install count for the software model job runs a huge query when the software model is corrupted in Software Asset Management (SAM) Software Models PRB1776118 The job 'SAM – Get install count for software model' doesn't update the install count for SaaS software, and the 'Show Matching Discovery Models' link is hidden Source Control Engine PRB1823300 The App Operation Queue Health Monitor is not cleaning up repo locks or canceled tracker locks Source Control Engine PRB1846622 A queued 'Apply Remote Changes' operation should not retry if there is a source control failure Source Control Engine PRB1849640 App fails to commit on a MID Server where it has domain separation Source Control Engine PRB1850724 sys_store_app record can unexpectedly get deleted after installing a published application Source Control Engine PRB1821920 'ApplyChangesVCSHandler' terminates the process following an ecc_queue error Source Control Engine PRB1829444 The sys_ui_message additional coalesce value can break an app customization installation Source Control Menu for Dev Studio PRB1857083 Studio stuck at 'Loading changed files...' when trying to commit Special Handling Notes PRB1846839 Closing a record tab immediately while having SHN in workspace causes the screen to become unresponsive Special Handling Notes PRB1847100 A 'Special Handling Notes' message is not displayed on Workspace Standard Change Catalog PRB1850616 On SOW, change request template values are not auto-populated when modified or retired Stream Connect Core PRB1846806 The housekeeping job erroneously creates a subscription for a Flow Trigger that is not associated to a flow Stream Connect Core PRB1834440 Context field 'Name-Value Pairs' data isn't inserted into the staging table, and new import sets are created every minute Stream Connect Core PRB1845639 Kafka Consumer stops consuming messages once it receives a 'null' message from Producer Subscription Management PRB1830144 The 'Deprecated Subscription Allocation' dashboard causes node restart Survey Management PRB1847800 Inactive metrics aren't displayed on the user response form Survey Management PRB1861927 Image Scale Question (asmt_metric) display value doesn't show properly in Platform UI Survey Management PRB1884331 Survey Designer's 'Copy Survey' only works for administrators Survey Management PRB1842390 The HR case number is not displayed completely on the survey card on the My surveys page Syntax Editor PRB1811831 Adding both glide_list and script editor (monaco) causes the error 'GlideEditorMonaco is not defined', and the glide_list no longer works Syntax Editor API PRB1887424 The Completion API filters out archived and 'Snapshot' tables System Archiving PRB1866906 There's an issue with a scheduled delete job if a JavaScript getUserId is used when setting a condition System Archiving PRB1822177 Duplicate inserts for the same table into sys_archive_ref_migration System Archiving PRB1828924 Records are inserted into the tables sys_archive_run (only for re-archive functionality) and sys_archive_destroy_run even when records aren't re-archived or destroyed System Archiving PRB1843739 Archive property glide.db.archive.batch_size is not using but appears in 'Archive Properties' module System Events PRB1852694 Events processing is malfunctioning due to cache updates not being generated or propagated System Export Sets PRB1857489 Export to XLSX contains empty string ('') for blank cells which return FALSE when using =ISBLANK() macro System Export Sets PRB1877537 Scheduled export sets and tags data isn't exported when users select Use raw value System Export Sets PRB1834117 There's no header information when exporting to PDF via any workspace in a translation language such as Japanese System Import Sets PRB1666188 Excel Data Source queries are for attachment, not for data source tables System Import Sets PRB1853329 The RTE 'Glide Lookup Operation' operation fails to return a result if the same input and output column are specified System Import Sets PRB1775535 An error for 'com.glide.db.impex.datasource.DataSourceException' appears when importing System Import Sets PRB1802800 When jdbcprobe_result_set_rows is '=1' in the data source, all the records are returned, which leads to 'OutOfMemory' in the MID Server System Import Sets PRB1835583 Usage of parallel job stops import System Import Sets PRB1836880 Excessive use of Synchronous API leads to frequent slow SQL (which cannot be sent to RR) System Notifications PRB1838563 The base instance bell notification hover does not work intermittently System Update Sets PRB1909130 An installation from an update set overwrites customized records System Update Sets PRB1834468 A sys_db_object record was created when the 'Function' field was loaded through update, set, and commit System Update Sets PRB1885422 Importing an update set of an upgrade plan or items also installs the applications on the instance System Update Sets PRB1831470 The update set commit completed, but some updates failed to commit due to errors when trying to drop non-existing tables Table Administration and Data Management PRB1771107 Creating a list type field on cmdb_ci from the Configure > Form Layout page breaks the CMDB table due to the field being created with an incorrect storage alias entry Table Administration and Data Management PRB1799409 Deleting the custom scope column on sys_user isn't successful Table Administration and Data Management PRB1849372 Deleting a table throws a 'Table 'instance_8080.778cf3bf37232110aba6473174924b' doesn't exist)' error Table Administration and Data Management PRB1828517 There's an SQL error when inserting invalid or var__ tables as a dependent field for document it Table Administration and Data Management PRB1757717 addValue (string field, number value) isn't working as expected on the 'number' field in the 'sys_number_counter' table Table Administration and Data Management PRB1638197 Skipping the online alter check doesn't create the field that doesn't require online alter and can use one of the available storage aliases Table Administration and Data Management PRB1850232 Query with the yyyy/mm/dd format does not work in RaptorDB Table Administration and Data Management PRB1887567 The 'Archive Cert Audit Results' rule archives records less than 2 years old Table Administration and Data Management PRB1888056 DMTSchedulerUtils. scheduleDM expects a global Genius Results (GR) parameter Table Administration and Data Management PRB1792115 Form displays the error message, 'Syntax Error or Access Rule Violation detected by database (ORA-00904: 'SYS_ATTACHMENT_DOC'.'sys_id': invalid identifier' Table Administration and Data Management PRB1826494 Function fields for database view don't handle script error properly and break sys_dictionary record access Table Administration and Data Management PRB1835839 glidefunction with complex nested functions work on MariaDB but fail on RaptorDB due to type mismatches with the operands Table Builder (Family Release Channel) PRB1825118 The scope isn't showing properly when the view scope and the platform scope are different Table Builder (Family Release Channel) PRB1823928 Form Builder changes the form design of the wrong table Table Cleaner PRB1860821 TableCleaner doesn't resolve gateways Tags PRB1836641 Label events are streaming data into app nodes to check the size instead of doing the 'Aggregate' operation Tags PRB1765733 The preview page is not appearing for Service Designer Territory Planning PRB1837020 In Dispatcher Workspace, there's an issue with a search territory agent Territory Planning PRB1889733 Addition of Query ACLs in Field Service Manager Workforce Test Management 2.0 PRB1903282 'Total tests' count isn't updating on the test execution suite table when adding test execution assignments using 'Add Tests' Time Card Management PRB1860864 Searching in Time Sheet Portal doesn't work to prevent applying toLowerCase on undefined and at compareValues Time Card Management PRB1890564 Resource actuals aren't calculated based on time cards Time Card Management PRB1825020 When multiple tasks are added around the times 6:00 to 8:00 in the time card worker portal, some tasks don't appear in the time chart Time Zones PRB1869117 A new time zone update, 2025b, impacts Chile's region Transaction Logs PRB1873111 'Show syslogs records' isn't displaying log entries Transaction Management PRB1882769 Reduce the scope of the properties system locking when running injected code like listeners Transaction Management PRB1883480 A session isn't authorized when restored by portable sessions with the Explicit Roles plugin enabled Transaction Management PRB1871282 There's an IndexOutOfBounds and StringIndexOutOfBoundsException exception in transaction prioritization Transaction Management PRB1885904 Enabling glide.guest.active. session.life_span by itself, without setting glide.guest.active. session.life_span shouldn't restrict enablement of the 'Remember me' check box Transaction Quotas PRB1880782 glide.cluster.synchronizer causes exceptions due to QuotaFinder when accessing Tomcat requests that have been recycled Transformer API PRB1722847 XML transformer fails with valid XML and rules Transform Maps PRB1847878 Slow loading of related lists for particular transform maps UI Actions PRB1636426 The notification message 'Action not authorized' is hardcoded in i18n for Demand Management UI Builder (Family Channel) PRB1842512 Component 'Stateful Button' does not work UI Builder (Family Channel) PRB1874490 PROXY_DATA_UPDATED is undefined UI Builder (Family Channel) PRB1888449 UI Builder shows Session Expired (401) error (User is not authorized to access this endpoint) when giving the permission to user by the user group UI Builder (Family Channel) PRB1824234 The 'now-date-time-interval' component in UI Builder isn't working as expected when the 'Same day selection flag' is toggled on UI Field Administration PRB1745218 Tree picker does not have a header/label on Workspace UI Field Administration PRB1886836 After an upgrade to Xanadu, the workspace calendar picker doesn't let the user select a year before 1975 UI Field Administration PRB1821831 The date-time field is wrapped in the record header across all workspace views UI Field Administration PRB1833290 Performance issues with 'List' field type referencing an attachment table in Workspace UI Field Administration PRB1560731 The 'Template Value' field can lose data if the record is updated before it is finished loading UI Field Administration PRB1848866 An error is thrown when updating the date in SOW Workspace when the language is set to French UI Field Administration PRB1839910 The currency type in the currency field is not changed when updated from the Workspace UI UI Field Administration PRB1795149 Filtering on a dot-walked field incorrectly queries and results in no records being fetched UI Field Administration PRB1825023 The List-type (glide_list) field choices have a dependency rule, and shows all the choices in the Workspace platform UI Field Administration PRB1857100 Dot-walking UI Policy condition is not working on form UI Field Administration PRB1860191 Japanese mobile phone numbers that start with '060' get an invalid phone number error UI Field Administration PRB1575910 When an 'Activity Stream' pop-up is opened using a mouse, the user can interact with other interactive elements in the main content UI Field Administration PRB1745541 An 'Invalid Reference' error message doesn't clear when the field is updated by the Catalog UI Policy 'Clear variable' to 'True' UI Field Administration PRB1819962 String fields with the attribute 'is_multi_text=true' doesn't show as a text area in Workspace UI Field Administration PRB1822529 In specific conditions, the 'List' field submits an option into the list without the user selecting or pressing 'enter' UI Field Administration PRB1824522 Failed to load the plugin now_assist_context_menu from url /scripts/now_assist_context_menu_tinymce_plugin.js UI Field Administration PRB1826288 The File Attachment field is redirects users away from the current record UI Field Administration PRB1830550 The validation messages are still visible under the field, even if the field isn't mandatory UI Field Administration PRB1833459 ECMAScript 2021 (ES12) mode is disabled with Insert & Stay UI Field Administration PRB1835628 The Single Currency field cannot be modified in a Project Workspace UI Field Administration PRB1836162 In Configurable Workspace, the field type 'Phone Number' has a behavior change in Xanadu UI Form Administration PRB1898373 Date/Time fields in a multi-edit form don't save entered values UI Form Administration PRB1843418 View reference lookup on the 'Workspace View Rule' form doesn't work when glide.invalid_query.returns_no_rows is true UI Form Administration PRB1819825 The workspace form view changes to Japanese UI Form Administration PRB1826289 The form saves in Platform but not in Workspace and throws the error, 'Error Alert The following fields contain errors' UI Form Administration PRB1819502 Adding an 'Attachment' field to workspace view gives inconsistent results in platform and workspace UI Form Administration PRB1849759 UI scripts with leading comments are not executed in Workspace UI Form Administration PRB1887884 A dependent field onChange handler fires when the 'depended on' field changes when there's no change to the dependent field UI Form Administration PRB1881995 Content on 'Special Handling Notes' isn't scrollable UI Form Administration PRB1863474 The 'Form' section doesn't display dot-walk fields due to caching UI Form Administration PRB1850340 GlideDialogForm no longer opens Service Catalog pages UI Form Administration PRB1889245 When the user selects 'Create Standard Change' action on a case, it shows the Catalog Item form instead of navigating to 'Standard Changes' under 'Catalogs' UI Form Administration PRB1851031 A user with a comma and a slash causes the watchlist to display incorrectly in SOW UI Form Administration PRB1854148 Catalog UI Policy form header cannot be right-clicked if the policy is read-only UI Form Administration PRB1855209 Workspace 'Jump to section navigation' is not working UI Form Administration PRB1860501 A form's cache key doesn't account for roles with external and internal users UI Form Administration PRB1872898 The 'Layout Form' link UI action in the sys_db_object form fails silently when a default form section has a caption UI Form Administration PRB1876467 timeAgo.js generates an incorrect string for date/time, more than 12 months in the future UI Form Administration PRB1877273 When completing a problem_task, the value for the 'Close notes' field isn't captured until the keyboard is used UI Form Administration PRB1880019 Field labels aren't displaying horizontally even though glide.ui.form.breakpoints.enable is true UI Form Administration PRB1881148 Text in string fields in a modal window is cut off under certain conditions in Safari UI Form Administration PRB1886643 The Annotation field is not updated when the form and platform are in same scope UI Form Administration PRB1893949 A mandatory field hint sometimes is missing the 'Mandatory' prefix UI Form Administration PRB1895483 Form UI Actions stop working when deferred related lists are enabled and the user is denied access UI Form Administration PRB1900373 Form controller events are no longer prioritized after the Xanadu release UI Form Administration PRB1715322 Color was used to indicate the required field text missing UI Form Administration PRB1765178 Some of the base instance models, such as a model that appears when selecting the watchlist, are not resizable UI Form Administration PRB1768652 The bar showing what phase a change is in is implemented wrong for accessibility UI Form Administration PRB1784386 A subject person with an empty first and last name in their sys_user table record is not saving in Service Operation Workspace UI Form Administration PRB1796039 The page title is only partially translated in Japanese in the 'Form' page UI Form Administration PRB1819010 The incident table remaining tables opened, except for EmailClientOpenPop UI Form Administration PRB1820252 The choices value is unable to be translated under 'Actions on selected rows' of the Related list UI Form Administration PRB1820922 The display business rule causes info messages to not display on quick-edit of records in the Service Operations Workspace (SOW) UI Form Administration PRB1822864 Record templates are not checked for validity on the Service Operations Workspace (SOW) the same way on the classic backend view UI Form Administration PRB1823985 'Compose Email' isn't working on the CSM/FSM Configurable Workspace UI Form Administration PRB1831096 Unable to delete scoped application 'View Rules' UI Form Administration PRB1835997 The function 'g_ui_scripts.getUIScript' isn't working in Agent Workspace in Xanadu UI Form Administration PRB1836016 Fields in the Metric Data Task of the ESG Workspace are displayed in a single column UI Form Administration PRB1836209 The function 'g_aw.closeAndOpenRecord' doesn't place control on the new tab anymore in Washington DC in the CSM Agent Workspace UI Form Administration PRB1839163 getReference doesn't work in a client script in workspace UI Form Administration PRB1841107 The tooltip shows ' is available' when the Record Presence preset is used UI Form Administration PRB1845473 Incident Sub-tab opens incorrectly UI Form Administration PRB1845585 The attachment dialog layout has a discrepancy UI Form Administration PRB1849250 Screen reader announcements for read-only and mandatory active fields are unnecessarily long UI Policies PRB1894468 Performance degradation for Core UI performance Universal Request PRB1833031 When transferred, Universal Request is using the GMT time zone instead of the system/session/user time zone Universal Request PRB1840216 Mandatory fields on Universal Request Transfer configuration form don't work for journaled fields Universal Request for Incident Management PRB1853285 The Date Time field does not sync correctly from UR to incident Universal Request for Incident Management PRB1846378 The wrong user with the same name as the target user is added to the watchlist of an Incident created from a Universal request Upgrade Center PRB1821867 Records have a skipped error disposition due to the plugin 'com.devsnc_sn_record_tablename_connected' Upgrade Center PRB1844300 sys_claims customization protection behaves differently than sys_update_xml during upgrades when the sys_policy of the file changes Upgrade Monitor PRB1832930 Progress bar shows an incorrect total number of plugins while upgrading from Xanadu to Yokohama for Elevance Upgrade Plans PRB1900072 The upgrade failed to install com.snc.service_management.core due to a failure installing its dependency Usage Analytics PRB1847922 The UXCollectionModeJob displays appnode keystore errors in a Yokohama self-hosted instance Usage Analytics PRB1847008 Analytics data is not captured for instances on Xanadu and prior Usage Analytics PRB1898047 /uxa/now/web/metric call throws a 500 internal server error with the 'glide-05-25-2025_1730' build Usage Analytics PRB1900274 When USAGEANALYTICS_UPLOADER fails, it appears in the 'ERROR' level log when it should be in 'INFO' Usage Analytics PRB1905285 SDK Metric call fails with a user ID comparison error from Gateway Usage Analytics PRB1912033 Definition ID DEFN1006847 counts in usageanalytics_count is showing negative value (-6) User Authentication PRB1871653 Observing entries with the login type = NULL and the browser = 'Unknown Browser' from the sys_user_login_history table User Criteria for Service Catalog PRB1867417 User criteria takes an extended amount of time to evaluate user roles when there are duplicate CS User Presence PRB1767417 Multiple threads can unnecessarily race to build the user presence cache, adding a load to the primary database User Role Inheritance API PRB1867106 The configuration item 'Dependency View' (BSM Map) reference field decorator opens the incorrect page if the sys_user_has_role related list loads asynchronously on the same form UXF Components PRB1878847 Users are unable to personalize a list in Software Asset Workspace UXF Components PRB1827148 The Workspace 'Date' field format is displayed differently in Washington DC and Vancouver compared to Xanadu UX Framework PRB1848952 The Unified Navigation bar fails to load intermittently UX Framework PRB1864597 The binding for page collection singular controller is inconsistent UX Framework PRB1860389 The 'Skip to main content' link isn't provided in the 'Demo Portal' app UX Framework PRB1835907 sys_client_interaction timing doesn't match the user activity UX Framework PRB1896391 uxf-translation-extractor isn't extracting configuration layout titles UX Framework PRB1898329 Service Worker fails to cache shell-bundle.jsdbx which causes a blank page on the page load UX Framework PRB1847892 A variable with 'Do not select the first choice' enabled defaults to the first choice in workspaces UX Framework PRB1866363 Opening more than the max limit of CSM Workspace tabs outside the ServiceNow Platform doesn't trigger the 'Max limit reached' pop-up UX Framework PRB1822144 After upgrading to Xanadu, workspace date fields display an inaccurate date format error UX Framework PRB1848844 Skip the now-uxf-tab-set render until the viewport is initialized UX Framework PRB1850094 The Preview of the UI Builder does not update intermittently UX Framework PRB1856292 UI Builder 'Data Set' type component 'Contact your ServiceNow administrator for more information.' unable to change text UX Framework PRB1864103 An empty page displays after partially upgrading in Xanadu to the latest track/paxeintegration UX Framework PRB1868302 Interaction Related Records for 'View Knowledge Articles' in the Service Operations Workspace (SOW) are incorrect after upgrading Xanadu UX Framework PRB1880314 Users can update the 'Properties' field on sys_ux_event records with incorrect JSON syntax, which can lead to breakages on UI Builder pages UX Framework PRB1884646 There's multiple occurrences of the 'js-common-mega' bundle in the 'Asset' table UX Framework PRB1889334 Dispatch is statically bound to the macroponent causing unexpected state update UX Framework PRB1892477 Portal App Shell workspace pages jump to the middle of the page on save UX Framework PRB1892757 Total Transaction Processing Time is miscalculated UX Framework PRB1900546 The tab pop-up for for non-active tabs don't display correctly if there's a long field label UX Framework PRB1905704 Asset manifest cache is not flushed after upgrade UX Framework PRB1792242 The 'Loading' state only applies to a fixed area of the page, such as a list, and not the whole list UX Framework PRB1800012 There's accessibility Issues with header items in Portal app shell UX Framework PRB1815705 All forms with pre-defined options fields are not supporting the keyboard keys 'Home' and 'End' operation in the Service Operations Workspace UX Framework PRB1828184 Accessing uxta/sys_id.assetx directly within instances produces an exception and gives a 'Page not found' message UX Framework PRB1831082 AppRouteConfiguration is not honored when workspaces are changed UX Framework PRB1833790 There's a 'Max Tab Reached' message on Workspace UX Framework PRB1834286 maxMainTabLimit is not honored on workspace tabs UX Framework PRB1834479 Keyboard shortcuts are triggering a 'session expired' modal on public pages UX Framework PRB1834547 An additional HR case creation form opens when selecting the 'View All' details of 'Cases for Subjected Person', 'Cases for Opened For', or 'Interactions' in a some scenarios UX Framework PRB1841177 The glide.ui.glide_list.separator property is not handled properly for the sys_ux_applicability check UX Framework PRB1842714 maxTotalSubTabLimit for chrome_tab is not work as expected on Workspace UX Framework PRB1845708 The chrome_menu on UI Builder portal is different between versions vCenter Event Collector PRB1817112 Credential affinity support for the vCenter Event Collector credential Virtual Agent PRB1849654 Synthesized output is not captured in an interaction transcript Virtual Agent PRB1892135 When the user has an Array.String datatype with a long and float datatype, it gives an error message as an output in the Now Assist Panel (NAP) Virtual Agent PRB1885569 An external-facing Virtual Agent displays errors in the browser console Virtual Agent PRB1868975 Some text in some OutputCardControls isn't translating Virtual Agent PRB1903705 Chat type indicator and the message sender info are missing when a chat with a guest user and base instance guest user is deleted Virtual Agent PRB1781245 The welcome message and contextual actions are not translating properly Virtual Agent PRB1864576 When users have multiple static choices with the same name and and they display more than 10 choices, it displays extra choices from the previous topic block Virtual Agent PRB1892895 'Deflection' records aren't created in ssa_deflection_metric, which uses the 'HR default' deflection configuration Virtual Agent PRB1893137 Virtual agent LLM Survey shows the question twice Virtual Agent PRB1893952 A Now Assist panel isn't loading on Yokohama instances Virtual Agent PRB1862323 After upgrading to Xanadu, the Translate Texts subflow is sending text_type as null to the DT subflow for Virtual Agent Virtual Agent PRB1903202 When no default SLM model is set (which is used for rewriting the query), the response returns an incorrect or unclear error message Virtual Agent PRB1867667 'hideShowMeEverything' isn't serialized Virtual Agent PRB1838952 Chat icon displays over the All filters > Apply button on the 'HRM Todos Summary' widget Virtual Agent PRB1849942 SmartLinkServiceImpl.getSmartLinksFromJson ClassCastExceptions causes excess logging Virtual Agent PRB1820876 An additional new line is being added in the Virtual Agent output in Xanadu Virtual Agent PRB1881057 Java Proxy should use an LLM language as the source instead of the system language Virtual Agent PRB1846614 NVDA announces messages from Virtual Agent as 'You' instead of 'Virtual Agent' Virtual Agent PRB1847877 When an agent dials an invalid/incorrect phone number, the agent session is lost and the interaction is closed for the guest Virtual Agent PRB1847990 Virtual Agent Designer allows the user to select a scripted Dynamic Choice node output as the Record value in a bot response card node Virtual Agent PRB1850559 The user is unable to change the topic name when the instance language is set to a non-English language Virtual Agent PRB1850750 When using proactive triggers in virtual agent, a glitch occurs when closing and reopening the chat Virtual Agent PRB1851088 Catalog items are not displayed in the card format in the AI Search block in non-English languages Virtual Agent PRB1854031 Fix the 'licensing usage' log Virtual Agent PRB1855448 A previous conversation without any sys_cs_session records throws an error Virtual Agent PRB1855771 The user is unable to change the Virtual Agent timeout scenario message icon in case of domain separation Virtual Agent PRB1859339 An attachment icon isn't aligning with the rest of the other icons in the chat box Virtual Agent PRB1859774 Create sys_auto_flush records to auto- delete one_api_variable_store records Virtual Agent PRB1864394 When a user selects the 'None of these' option on the Submit Request (Template) topic in Virtual Agent, it generates empty catalog item page Virtual Agent PRB1864642 Investigate hardcoding of 'Dummy' in RuntimeUtils.getSenderDetails Virtual Agent PRB1870538 On a catalog client script, 'On change' isn't triggered when making a change in Virtual Agent Virtual Agent PRB1872539 MSAuthToken.getMessageAuth sometimes returns the incorrect message_auth Virtual Agent PRB1872958 Virtual Agent search results display issues after an upgrade Virtual Agent PRB1873783 Flow Designer Integration Hub (FDIH) based executions are picked by different Glide App nodes and cause slowness Virtual Agent PRB1874005 A record in provider_user_map is still inactive, causing Now Virtual Agent to fail approvals Virtual Agent PRB1877306 Virtual Agent Automated Test Framework (ATF) fails on certain system topics Virtual Agent PRB1878370 The Yokohama 'please pick an option' text isn't properly readable, as it's very light shaded Virtual Agent PRB1878895 Synthesized QnA capability fails for non-English invocations from Portal interfaces only Virtual Agent PRB1880242 'interaction_context' is overwritten with new conversation variables Virtual Agent PRB1881387 In Virtual Agent, dynamic translation isn't working when an agent sends a message to the end user Virtual Agent PRB1881393 An Agent Chat new message desktop notification should be selectable and redirect the user to the 'Calling' tab Virtual Agent PRB1881722 In Now Assist Virtual Agent, there's inconsistency in the timestamps Virtual Agent PRB1881762 Use the API introduced by STRY58769225 Virtual Agent PRB1881917 Running multiple agent chat conversations with profanity on leads to overlapping of messages between the conversations Virtual Agent PRB1885889 There's an error in the translation of Spanish topics Virtual Agent PRB1892734 'Start a new conversation with Now Assist' text is hidden under 'Contact Support' text Virtual Agent PRB1894830 Now Assist in Virtual Agent misclassifies user text input in survey questions Virtual Agent PRB1896976 The 'Start a new conversation' pop-up box in Virtual Agent is out of the screen Virtual Agent PRB1898643 ServiceNow Studio Now Assist Panel (NAP) requires Platform Assistant to be enabled Virtual Agent PRB1901626 'Notification' errors out if users trigger it for a user who has not had any interaction with Virtual Agent for more than 60 days Virtual Agent PRB1909158 A skill does not trigger as Capability in Virtual Agent Designer when tools such as RAG are added for the skill Virtual Agent PRB1822156 Links that contain ').aspx' do not redirect Virtual Agent PRB1826252 User inbound messages to a Live agent end up in the picker pagination logic in specific scenarios for channels Virtual Agent PRB1835039 Carousel input component isn't working for Now Assist LLM when the first letter of the object parameters is in upper case Virtual Agent PRB1840535 Update NotificationManager to do a null check before using targetGr Virtual Agent PRB1843763 Unable to view the Skip button in survey questions even though the user is not opting the mandatory option in view survey Virtual Agent PRB1844756 Steps are not highlighted when the internal name and display name are different Virtual Agent PRB1845008 The user is not able to send a chat after the first agent has ended the chat Virtual Agent PRB1845584 Virtual Agent loads indefinitely with an exception reading, 'java.lang.SecurityException: Method returned an object of type Undefined which is not allowed in scope sn_itsm_va' Virtual Agent Actionable Notifications PRB1870525 Actions are not shown to the user if notification actions are passed in event parameters Virtual Agent Designer Legacy PRB1891033 Marking the 'AI Agent'/ 'Agentic Workflows' as 'Promoted' from VA designer does not show up as a Promoted action in Virtual Agent Virtual Agent Designer Legacy PRB1883389 The 'Transform NLU to LLM' topic isn't in sync with Virtual Agent Designer (VAD) operations Virtual Agent Designer Legacy PRB1886617 The Dynamic Action component returns duplicate sys_ids Virtual Agent Designer Legacy PRB1817185 In an LLM-enabled user input, the enforced user prompt isn't translated Virtual Agent Designer Legacy PRB1835978 A topic with a boolean control errors out with slot-filling Virtual Agent Designer Legacy PRB1842344 The 'Request Catalog Item' topic block throws exceptions upon trying to request the catalog item Virtual Agent third-party integrations PRB1840681 An image attachment added using CCCIF API does not keep the file name in conversation when using the Virtual Agent API Virtual Agent Web Client PRB1904063 Typing too fast in an NLU-based text choice picker for a lot of rows prevents upgrades Virtual Agent Web Client PRB1820930 The Show More button isn't working consistently in iOS Safari Virtual Agent Web Client PRB1874967 Feedback buttons aren't working in Enhanced Chat for anything other than synthesized responses Virtual Agent Web Client PRB1849233 The region landmark is not defined for the chat button (advanced chat popover) Virtual Agent Web Client PRB1850590 An accessible name must be (or include) an exact match of any visible text Virtual Agent Web Client PRB1851863 After sending an incorrect question, there are several buttons labeled as number options Virtual Agent Web Client PRB1857707 Virtual agent links do not count .microsoft as a valid TLD Virtual Agent Web Client PRB1869054 Adding the ability to customize/update the default 'FAB' icon Virtual Agent Web Client PRB1872458 Dynamic Loader Rich Control doesn't update even when the props are updated Virtual Agent Web Client PRB1877908 A document upload fails the first time Virtual Agent Web Client PRB1881938 Boolean choice pickers aren't translated to the user's language in Dynamic Window Virtual Agent Web Client PRB1901424 Chat client lets multiple messages be sent through simple scripting Virtual Agent Web Client PRB1905895 The ' character causes generated responses in Enhanced Chat not to render Virtual Agent Web Client PRB1789311 The new CSS variable should focus on the Agent Chat button when the system property 'com.glide.cs.advanced-chat-popover' is set to 'true' Virtual Agent Web Client PRB1821173 Uptake the closeSpinner property on a message coming from the server Visual Task Boards PRB1761421 The cards in a Freeform Board Visual Task Board (VYB) don't align correctly and seem to scroll sideways when there's a long lane of cards with a scroll bar Visual Task Boards PRB1870437 The system property glide.vtb.member _search_operator. starts_with only works for admin users Visual Task Boards PRB1821365 When searching for users in the Visual Task Board (VTB) Swimlane, only names appear and there is no option to distinguish using a user-id or email Visual Task Boards PRB1833596 Adding or removing a description on a Visual Task Board (VTB) card detail triggers an unwanted alert message, 'INC0000XXX was modified before update, the new value may not reflect your changes' Walk-Up Experience PRB1848443 A badge reader throws an error: 'Could not find location queue associated with badge reader' Walk-Up Experience PRB1867731 There's a Walk-up Experience Portal date ordinal translations issue Walk-Up Experience PRB1874213 The walkup schedule isn't displaying correctly and the 24X7 schedule displays as closed Walk-Up Experience PRB1879882 Assignment rules aren't working for a walk-up record created using the condition 'Location Queue' to populate an assignment group Walk-Up Experience PRB1833499 Interactions don't move from 'On Hold' to 'New' when the user requesting the appointment is in a different time zone Walk-up Experience Appointment Booking PRB1869384 A reference field pop-up isn't closing after selecting the value Walk-up Experience Portal PRB1869630 The walkup logo isn't displayed Walk-up Experience Portal PRB1830606 Walk-up portal doesn't provide complete information about the dialog and queue when the user checks in Walk-up Experience Portal PRB1834821 The group label 'Select reason for visit' and 'Other reason' is not announced for the 'Short Description' text field for the Walk-up portal Web Content Accessibility Guidelines (WCAG) Conformance PRB1850522 The page structure of the application is not efficiently recognizable by blind users Web Content Accessibility Guidelines (WCAG) Conformance PRB1818332 The tooltip for catalog items is not announced by the screen reader for accessibility Word Document APIs PRB1840050 The Docx4j version should be updated to support ServiceNow WordDocumentAPIs after a recent update of Microsoft Office Word 16.91 Work Order Management PRB1838614 Logic fails to check for conflicts if the assignment group selected on the work order task (WOT) contains multiple group types Work Order Management PRB1855599 A work order task (WOT) isn't assigned to a vendor/contractor when assigning a WOT to a vendor/contractor group Work Order Management PRB1860852 Platform flows and mobile flows aren't consistent for the follow-up tasks Work Order Management PRB1863461 There's a mismatched start date between a work order task and a work order when generated from work plans Work Order Management PRB1877362 A work order task template isn't honoring the 'Location' field Work Order Management PRB1880140 Users get a pop-up error when opening a Work Order Task (WOT) on Portal Work Order Management PRB1882671 Ignore sys_user schedule when assigning tasks in the background Work Order Management PRB1883513 The New UI action should be hidden on a 'Part Requirement' related list in a work order Work Order Management PRB1888566 The 'Capacity check on assigned change' client script throws an error Work Order Management PRB1888734 The 'Dispatch group' field remains empty onLoad when a work order task is manually created Work Order Management PRB1895750 A work order task template doesn't display the skill associated/linked to it Work Order Management PRB1902998 When re-assigning an Agent Work Schedule record from one agent to another in a collapsed group, agent blocks aren't properly reflected Work Order Management PRB1840169 Unexpected behavior of a multi-shift WOT when it changes to WIP Work Order Management PRB1841899 Observe higher response times for dispatcher workspace transactions during 1x load test Work Order Management PRB1846321 Refactor script of remote table v_st_fsm_schedule_event Workspace List Menu PRB1874371 In Service Operations Workspace's 'Share List', any text added in the format 'xxx@xxx.com' is displayed in the menu Zero Trust Access PRB1830413 Zero Trust Access (ZTA) policy-based authentication is applied for Impersonation Zero Trust Access PRB1872876 There's export problems during a Zero Trust Access (ZTA) role session Zing Text Indexing and Search Engine PRB1763026 Search text doesn't stay in the search bar after displaying the results in Global Search in Next Experience Zing Text Indexing and Search Engine PRB1831964 The Zing Global Search changes capitalized letters in the Search Result List on the 'Global Search' page

Parent Topic: Available patches and hotfixes