MyNow Release Notes<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: #000000; } span { font-size: 12pt; font-family: Lato; color: #000000; } h2 { font-size: 24pt; font-family: Lato; color: black; } h3 { font-size: 18pt; font-family: Lato; color: black; } h4 { font-size: 14pt; font-family: Lato; color: black; } a { font-size: 12pt; font-family: Lato; color: #00718F; } a:hover { font-size: 12pt; color: #024F69; } a:target { font-size: 12pt; color: #032D42; } a:visited { font-size: 12pt; color: #00718f; } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: block; max-width: ; width: auto; height: auto; } } MyNow Release Notes New Features and Enhancements R3.0: July 25, 2025 New Features: MyNow: We’ve pulled in more task functionality for users on MyNow, to help customers stay organized and have visibility into all their critical tasks in one place. What’s new in 3.0: Case has been solution proposed: A Now Support case has been moved to solution proposed state. Case is awaiting information: A Now Support case is awaiting more information form the customer Account is missing a primary administrator: A key contact, they primary administrator is missing from the customer account End of life task to upgrade an instance: One or more of the customers instances are at end of life and need to be upgraded Learning credits expiring: The users learning credits are about to expire. Unified Navigation: What’s New in R3.0 Mobile Responsive Experience - The unified navigation is now fully optimized for mobile devices, ensuring a seamless experience across screen sizes. Unified Notifications: We’ve rolled out a set of enhancements to make the Unified Notifications experience faster and more intuitive. What’s New Improved Page Load Performance - Significant optimizations have been implemented to reduce load times and enhance responsiveness. Filter-wise Notification Count - Users can now see the number of notifications per filter, enabling quicker prioritization and navigation. Dynamic Filter Visibility - Filters now appear contextually based on available notification types—keeping the interface clean and relevant. Undo Actions Support - You can now undo actions on notifications, bringing the experience in line with the homepage functionality. R2.0: April 21, 2025 Enhancements: MyNow: Personalized experience enhancements including new widgets (Support Cases, Automation Store) and new tasks in the to-do list (User Management and P3/P4 case-related tasks). Search: More prominent search hero-webpart on the MyNow page, making it even easier to search across digital sites. R1.7: March 19th, 2025 Enhancements: AI Search “Recently Viewed” items have been added to the search modal, along with alignment fixes, improved responsiveness, updated icons for better readability, and refined visual styling to align with the new theme Expanded Coverage: Search results now include servicenow.com content, providing broader results Navigational Queries: MyNow now supports navigational queries, making it easier to find existing pages across our properties. Improved Search relevance R1.6: February 10th, 2025 New Features: Instance Upgrade Automation Introduced intelligent automated upgrade recommendations based on upgrade history Best Practices Library Introduced Search experience Waitlist Page: Introduced waitlist page for sign-up R1.5: December 16th, 2024 New Features: Home Page: The homepage is personalized to recognize individual users and surface the most relevant content and actions across ServiceNow properties, enabling users to take necessary actions without leaving the page. Task Management: Critical actions, such as: Your case is awaiting info. Your case has a proposed solution. Your PDI is expiring. Your PDI has expired. Your Learning Credits are expiring. Your certifications are about to expire. Your certification [name] is about to expire. Guided Journey - Proactive support, for instance upgrade scheduling to reduce case volume and improve self-service outcomes. New family release is available -> Upgrade to stay current. Your instance is scheduled to upgrade on [date] -> Review the schedule. Widgets: Your PDI [name] - Manage instance Your learning cases Your incomplete courses Recommendations: Recommendations are personalized and curated for each user, leveraging data from Learning, Docs, and KBs to deliver unique insights and actions. User Management Enhanced user management capabilities are now accessible via MyNow. Best Practices Library: The Best Practices & Guides Library centralizes ServiceNow best practices, step-by-step methodologies, and success packs, making it easier for customers to access the content they need. Personalized, AI-driven recommendations Asset Browse Product Collections