Dex Score - Generate reports to fetch impacted devices Review the device and application experiences for your employees using Digital Experience Score dashboard (DEX Score dashboard). To get more detailed information, you can generate your own reports on DEX tables and filters using Performance Analytics. Prerequisite Roles required: sn_dex_score.digital_workplace_leaderPrior knowledge on ServiceNow Performance Analytics for generating reports Where to find impacted devices count in dex score dashboard On the Digital Experience Overview page, review the overall score of Device experience and Application experience as shown below. Click on device experience to open the Device Experience Overview page which includes View all device groups and Device groups needing attention as shown below. Select a device group (combination of OS and OS version) to see its details. You can view the metrics which fall into Good, Average, and Poor categories. Select a category to view the average metric value of the device group and number of devices belonging to that range.To know more about these devices, you can generate reports on the respective DEX tables. See How to generate reports in the following section.To view the metrics for the application experience, follow the above steps by selecting the Application experience widget on the Digital Experience Overview page. Table structure Each metric table name is defined as follows: dex_score_<metric-type>_adh_metric_each_agent_<frequency> Where, <metric-type> is for the type of metric you want to search for. It can be one of the following: installed_applicationweb_applicationdevice frequency is to fetch the metrics for which period. It can be one of the following: weeklymonthly For example, the table name for device experience metrics for weekly data is: dex_score_device_adh_metric_each_agent_weekly How to generate reports for impacted devices Go to Navigation - Reports > Create NewIt will take you to a page as shown below Enter the report name according to your choice and select Table as source typeSelect the table to generate report for the application or device metrics. See the table name structuring above to understand what data a table contains.Click on the filer icon as shown below. In the conditions, select Location if you need to filter devices based on location and choose from the available locations. To get devices from all locations, ignore this filter. Add same filter as you have chosen in the dex score dashboard.Choose Aggregated date same as you selected in Dex score dashboard. It will be shown as week ending for weekly frequency and Month for monthly frequency in Dex score dashboard pages.If its a device metric, choose appropriate device Operating System and OS version as shown below. Choose the metric for which you want to see impacted devcies. For example, below Wifi receive rate is chosen. If it's application metric, get the ID of the application from dex_application record's ID column as shown below and add it in filter. Choose the metric for which you want to see the impacted devices. Save the report templates to generate reports again in future.Whenever you want to run the report, change the filters to desired values and run them.You can also export the report in the available formats.