<h2>Create a retail organization</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="task" /><meta name="DC.title" content="Create a retail organization" /><meta name="abstract" content="Create a retail organization to enable management of hierarchical stores and franchises that simplifies store associate management." /><meta name="description" content="Create a retail organization to enable management of hierarchical stores and franchises that simplifies store associate management." /><meta name="DC.coverage" content="translation-type:source" /><meta name="DC.contributor" content="Marc Breault" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2024-07-10T16:03:45-07:00" /><meta name="DC.date.modified" content="2024-08-01" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="rahi-retail-create-retail-organization" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Create a retail organization</title></head><body id="rahi-retail-create-retail-organization"> <h1 class="title topictitle1" id="ariaid-title1">Create a retail organization</h1> <div class="body taskbody"><p class="shortdesc">Create a retail organization to enable management of hierarchical stores and franchises that simplifies store associate management.</p> <div class="section prereq p"> <p class="p">Role required: admin</p> </div> <div class="section context" id="rahi-retail-create-retail-organization__context_qgg_pxk_1cc"></div> <ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Navigate to <span class="ph menucascade"><span class="ph uicontrol">All</span> > <span class="ph uicontrol">Retail Service Management</span> > <span class="ph uicontrol">Retail Organization</span></span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Select <span class="ph uicontrol">All Organizations</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Select <span class="ph uicontrol">New</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Fill in the following fields.</span> <div class="itemgroup info"> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="rahi-retail-create-retail-organization__table_opf_xxk_1cc" class="table" frame="border" border="1" rules="all"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry nocellnorowborder" style="vertical-align:top;" id="d1257e109">Field</th><th class="entry cell-norowborder" style="vertical-align:top;" id="d1257e112">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Identification number</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">Alphanumeric code used for identifying this retail organization.<p class="p">This field is optional.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Name</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The name of this retail organization.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Ownership</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The ownership type of this retail organization. Options are:<ul class="ul" id="rahi-retail-create-retail-organization__ul_p1s_1yk_1cc"><li class="li">Company owned</li><li class="li">Franchise</li></ul> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Parent Service Organization</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The parent retail organization linked to this retail organization. <p class="p">Defines the hierarchy of the retail organizations that you create.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Type</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The type of retail organization. Options are:<ul class="ul" id="rahi-retail-create-retail-organization__ul_kky_3yk_1cc"><li class="li">Business Location</li><li class="li">Business Group</li></ul> <p class="p">If you want to create a region or area, select Business Group. If you want to create a store, select Business Location.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Retail Subtype</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The retail subtype. Options are:<ul class="ul" id="rahi-retail-create-retail-organization__ul_bgq_lyk_1cc"><li class="li">Store</li><li class="li">Region</li><li class="li">Division</li><li class="li">Area</li><li class="li">District</li></ul> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Manager</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The manager associated with this retail organization.<p class="p">The user associated with this value is automatically assigned the Location Manager Contributor responsibility for this location.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Flagship</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">Indicates whether this retail organization is considered a flagship retail organization location.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Street</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The street address at which this organization is located.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">City</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The city in which this organization is located.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Country</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The country in which the organization is located.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Zip/Postal Code</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The zip/postal code associated with this organization's location.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Phone</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The phone number associated with this retail organization.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d1257e109 ">Email</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d1257e112 ">The email address associated with this retail organization.</td></tr><tr class="row"><td class="entry row-nocellborder" style="vertical-align:top;" headers="d1257e109 ">Website</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d1257e112 ">The website associated with this retail organization.</td></tr></tbody></table> </div> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Submit.</span></span> </li></ol> </div> </body></html></div>