<h2>Retail Core</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="reference" /><meta name="DC.title" content="Retail Core" /><meta name="abstract" content="The ServiceNow application empowers managers and associates to manage daily retail operations by automating tasks and resolving issues quickly with self-service, freeing up time to serve customers. It enables seamless two-way communication and visibility between stores and HQ, delivering a great customer experience while enhancing staff productivity and reducing costs." /><meta name="description" content="The ServiceNow application empowers managers and associates to manage daily retail operations by automating tasks and resolving issues quickly with self-service, freeing up time to serve customers. It enables seamless two-way communication and visibility between stores and HQ, delivering a great customer experience while enhancing staff productivity and reducing costs." /><meta name="DC.coverage" content="translation-type:source" /><meta name="DC.contributor" content="Marc Breault" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2024-06-04T11:39:30-07:00" /><meta name="DC.date.modified" content="2024-08-01" /><meta name="mini-toc" content="yes" /><meta name="page-type" content="landing-framework" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="rahi-retail-operations-overview" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Retail Core</title></head><body id="rahi-retail-operations-overview"> <h1 class="title topictitle1" id="ariaid-title1"><span class="ph">Retail Core</span></h1> <div class="body refbody"><p class="shortdesc">The <span class="ph">ServiceNow®</span> application empowers managers and associates to manage daily retail operations by automating tasks and resolving issues quickly with self-service, freeing up time to serve customers. It enables seamless two-way communication and visibility between stores and HQ, delivering a great customer experience while enhancing staff productivity and reducing costs.</p> <div class="section" id="rahi-retail-operations-overview__cf-app-landing-overview"> <p class="p"></p> </div> <div class="section" id="rahi-retail-operations-overview__cf-app-landing-get-started"><h2 class="title sectiontitle">Get started</h2> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="rahi-retail-operations-overview__table_t2v_qm1_qbc" class="table nav-card presentation" frame="void" border="1" rules="all"><colgroup><col style="width:33.33333333333333%" /><col style="width:33.33333333333333%" /><col style="width:33.33333333333333%" /></colgroup><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"> <p class="p"><a class="xref" href="rahi-retail-operations-explore.html" title="Whether you're starting or expanding your implementation of the Retail Core application, learn more about the features available to optimize your retail organization."><span class="ph">Explore</span><img class="image decorative" id="rahi-retail-operations-overview__image_u2v_qm1_qbc" src="../../../reuse/icons/brand-icons/bus-explore.svg" alt="" /><span class="ph">Learn more about the benefits of Retail Core and how it's used.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"> <p class="p"><a class="xref" href="rahi-retail-operations-configuring.html" title="Plan and configure your implementation of Retail Core."><span class="ph">Configure</span><img class="image decorative" id="rahi-retail-operations-overview__image_v2v_qm1_qbc" src="../../../reuse/icons/brand-icons/bus-sdlc.svg" alt="" /><span class="ph">Install Retail Core and configure your environment.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"> <p class="p"><a class="xref" href="rahi-retail-operations-create-support-requests.html" title="Retail Core user can create support requests using the retail case type."><span class="ph">Request</span><img class="image decorative" id="rahi-retail-operations-overview__image_yvl_vk5_bcc" src="../../../reuse/icons/brand-icons/bus-manage.svg" alt="" /><span class="ph">Create support requests for your retail organization.</span></a></p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"> <p class="p"><a class="xref" href="rahi-retail-operations-fulfill-support-requests.html" title="Use Retail Core to fulfill retail case support requests created for your retail organization."><span class="ph">Resolve</span><img class="image decorative" id="rahi-retail-operations-overview__image_ccp_xj5_bcc" src="../../../reuse/icons/brand-icons/ind-maintenance-repair-operations.svg" alt="" /><span class="ph">Resolve and track retail support requests.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"> <p class="p"><a class="xref" href="rahi-retail-operations-reference.html" title="Reference topics provide additional information about Retail Core components."><span class="ph">Reference</span><img class="image decorative" id="rahi-retail-operations-overview__image_eyx_jj5_bcc" src="../../../reuse/icons/brand-icons/bus-learn.svg" alt="" /><span class="ph">Get details about Retail Core components such as fields, tables, and properties.</span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"> </td></tr></tbody></table> </div> </div> <div class="section" id="rahi-retail-operations-overview__cf-app-landing-get-help"><h2 class="title sectiontitle">Troubleshoot and get help</h2> <div class="p"> <ul class="ul" id="rahi-retail-operations-overview__ul_y2v_qm1_qbc"><li class="li"><a class="xref" href="https://www.servicenow.com/community/" target="_blank" rel="noopener noreferrer">Ask questions and explore other resources for <span class="ph">Retail Operations</span> in the <span class="ph">ServiceNow Community</span></a></li><li class="li"><a class="xref" href="https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477" target="_blank" rel="noopener noreferrer">Search the Known Error Portal for known error articles</a></li><li class="li"><a class="xref" href="https://support.servicenow.com/now" target="_blank" rel="noopener noreferrer">Contact <span class="ph">Customer Service and Support</span></a></li></ul> </div> </div> </div> </body></html></div>