<h2>Software entitlement fields</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2026" /><meta name="DC.rights.owner" content="(C) Copyright 2026" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="reference" /><meta name="DC.title" content="Software entitlement fields" /><meta name="abstract" content="Software Entitlement form and related list field descriptions." /><meta name="description" content="Software Entitlement form and related list field descriptions." /><meta name="DC.relation" scheme="URI" content="../../../product/software-asset-management2/reference/references.html" /><meta name="DC.relation" scheme="URI" content="../../../product/software-asset-management2/concept/it-asset-management.html" /><meta name="DC.relation" scheme="URI" content="../../../product/software-asset-management2/concept/c_SoftwareAssetMgmt.html" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2024-08-01" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="software-entitlement-fields" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Software entitlement fields</title></head><body id="software-entitlement-fields"> <div class="breadcrumb"><a class="link" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/concept/it-asset-management.html" title="Manage software licenses, hardware assets, and cloud assets with intuitive work flows and life cycle visibility.">IT Asset Management</a> > <a class="link" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/concept/c_SoftwareAssetMgmt.html" title="The ServiceNow Software Asset Management (SAM) application systematically tracks, evaluates, and manages software licenses, compliance, and optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.">Software Asset Management</a> > </div> <h1 class="title topictitle1" id="ariaid-title1">Software entitlement fields</h1> <div class="body refbody"><p class="shortdesc">Software Entitlement form and related list field descriptions.</p> <div class="section" id="software-entitlement-fields__section_psw_npz_4hb"><h2 class="title sectiontitle">Software Entitlement form</h2> <div class="p"><div class="note"><span class="notetitle">Note:</span> From the <span class="ph">Xanadu</span> release, the Database option column no longer exists in the Software Entitlement [alm_license] and the Override License Cost [samp_override_license_cost] tables. If you customized your form view prior to the <span class="ph">Xanadu</span> release to include the database option column, then you get to see the Database option in the software entitlement form.</div> </div> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_zql_nkm_11b" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry nocellnorowborder" style="vertical-align:top;" id="d254777e57">Field</th><th class="entry cell-norowborder" style="vertical-align:top;" id="d254777e60">Description</th></tr></thead><tbody class="tbody"><tr id="software-entitlement-fields__row_fzb_lss_mfb" class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Display name</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">Automatically generated name based on the software model display name.</td></tr><tr id="software-entitlement-fields__row_h4t_kss_mfb" class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Asset tag</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">Serial number and the bar code used for tracking the asset.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Publisher part number</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 "><p class="p">Publisher part number (PPN) from the Software Product Definitions lookup list of predefined software that may have already been purchased.</p> <p class="p">You can edit this field in existing entitlements.</p> <div class="p">When you select a publisher part number, you may encounter a message: <samp class="ph msgph">Many underlying software models are being created. These might be part of suite components, downgrade rights or next version. Please validate on completion</samp>. The message appears only if there are greater than or equal to 50 suite components for the software model and if any of the following conditions are met:<ul class="ul" id="software-entitlement-fields__ul_ckr_dl2_thb"><li class="li">A software model doesn’t exist for any suite component</li><li class="li">A software model doesn’t exist for any downgrade right</li><li class="li">A software model doesn’t exist for the next version</li></ul> </div> <div class="note"><span class="notetitle">Note:</span> If a software model exists for the publisher part number, the <span class="ph uicontrol">Software model</span> field is automatically populated. Otherwise, the software model is automatically created for you directly from this form. If there are multiple software models created with the same discovery map conditions, the software model must be selected manually.</div> </td></tr><tr id="software-entitlement-fields__row_p5g_kss_mfb" class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Software model</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 "><p class="p">The software model to match the entitlement.</p> <div class="note"><span class="notetitle">Note:</span> A warning message is shown if the publisher part number isn’t associated with the publisher and product for the software model. You can either change the software model, or save the entitlement as is.</div> <p class="p">You can edit this field in existing entitlements.</p> </td></tr><tr id="software-entitlement-fields__row_af1_3ss_mfb" class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Agreement type</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 "><div class="p">Based on the agreement type that you select, downgrade rights are automatically generated.<div class="note"><span class="notetitle">Note:</span> If you select any of the following agreement types, the status of the entitlement is Compliant even if you have unlicensed installations:<ul class="ul" id="software-entitlement-fields__ul_mts_3c3_xgc"><li class="li"><span class="ph uicontrol">Enterprise Agreement</span></li><li class="li"><span class="ph uicontrol">Enterprise Enrollment</span></li><li class="li"><span class="ph uicontrol">Enterprise Subscription Agreement</span></li><li class="li"><span class="ph uicontrol">Enterprise Subscription Enrollment</span></li><li class="li"><span class="ph uicontrol">Enterprise License Agreement (ELA)</span></li><li class="li"><span class="ph uicontrol">Enterprise Term License Agreement (ETLA)</span></li><li class="li"><span class="ph uicontrol">Server and Cloud Enrollment (SCE)</span></li><li class="li"><span class="ph uicontrol">Unlimited License Agreement (ULA)</span></li></ul> </div> </div> </td></tr><tr id="software-entitlement-fields__row_cdm_jss_mfb" class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">License type</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 "><p class="p">The type determines whether the rights grant full access to the software or if they’re being upgraded from a previous version of the software.</p> <div class="p">The following are the various license types:<ul class="ul" id="software-entitlement-fields__ul_hjg_nyj_rxb"><li class="li">Perpetual</li><li class="li">Perpetual + Software Assurance</li><li class="li">Software Assurance</li><li class="li">Subscription</li><li class="li">Step-up</li><li class="li">Subscription Step-up</li></ul> <div class="note"><span class="notetitle">Note:</span> After you upgrade to the <span class="ph">Xanadu</span> release and a content update is performed, if the content update changes the license type of a specific PPN from Step-up to Subscription Step-up, all entitlements associated with that PPN will be updated to Subscription Step-up entitlements.</div> </div> <p class="p">The default value for <span class="ph">SaaS</span> entitlements is <span class="ph uicontrol">Subscription</span>.</p> <p class="p">For more information about the license types and their impact on software reconciliation, see <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/reference/license-types-impact-reconciliation.html" title="Each license type has entitlements and conditions outlined on the entitlement form, and more importantly, these license types have a significant impact on the Software Asset Management (SAM) reconciliation process.">Impact of different license types on software reconciliation</a>.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Metric group</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">This field is automatically populated based on the <span class="ph uicontrol">Software Model</span> field. Each metric group has a set of license metrics that are specific to the software publisher.<div class="note"><span class="notetitle">Note:</span> If this field is set to <span class="ph uicontrol">Consumption</span> or <span class="ph uicontrol">Subscription</span>, the <span class="ph uicontrol">License type</span> field is automatically set to <span class="ph uicontrol">Subscription</span>. </div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">License metric</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">License metric for the license group that the software license is counted against when reconciliation is run. The options for license metric change based on the <span class="ph uicontrol">Metric group</span> field.<p class="p">For more information, see <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/concept/c_SAMLicenseMetrics.html" title="License metrics are set in software entitlements and used for reconciliation in various metric groups and software model combinations.">Software license metrics</a>.</p> <div class="note"><span class="notetitle">Note:</span> <ul class="ul" id="software-entitlement-fields__ul_o1k_knr_jyb"><li class="li">The default value for <span class="ph">SaaS</span> entitlements is <span class="ph uicontrol">User Subscription</span>.</li><li class="li">For SaaS Consumption, the spend in the License Metric Results (samp_license_metric_result) gets calculated for the current subscription period only, which isn't the total cost of the entitlement. For example, if the Purchased rights are 100, the Unit cost is $1, the License type is Subscription, the Subscription period is Monthly, and the Start date and End date are set to a period of 2 months, then the Total cost would be $200. But since the consumption is reconciled for the current subscription period, the spend in the License Metric Results shows as $100.</li></ul> </div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Unlimited license</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">Indicates that the entitlement being created is an unlimited license.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Subscription period</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">Billing frequency for your software subscription. The options are <span class="ph uicontrol">Monthly</span>, <span class="ph uicontrol">Quarterly</span>, <span class="ph uicontrol">Annually</span>, and <span class="ph uicontrol">Entire Subscription Period</span>. The <span class="ph uicontrol">Entire Subscription period</span> option indicates that you’re required to pay only after throughout the entire duration of your subscription.<p class="p">If you select <span class="ph uicontrol">Monthly</span>, <span class="ph uicontrol">Quarterly</span>, or <span class="ph uicontrol">Annually</span>, you must specify the time period during which the subscription is valid in the <span class="ph uicontrol">Start date</span> and <span class="ph uicontrol">End date</span> fields. If you select <span class="ph uicontrol">Entire Subscription Period</span>, only the <span class="ph uicontrol">Start date</span> field is required.</p> <p class="p">This field appears only if you select <span class="ph uicontrol">Subscription</span> or <span class="ph uicontrol">Subscription Step-up</span> from the License type list.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Start date</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">Start date of your subscription, maintenance entitlement, or SA service.<p class="p">This field appears only if you select <span class="ph uicontrol">Subscription</span>, <span class="ph uicontrol">Perpetual + Maintenance</span>, <span class="ph uicontrol">Maintenance</span>, <span class="ph uicontrol">Perpetual + Software Assurance</span>,<span class="ph uicontrol">Software Assurance</span>, <span class="ph uicontrol">Step-up</span>, or <span class="ph uicontrol">Subscription Step-up</span> from the License type list.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">End date</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">End date of your subscription, maintenance entitlement, or SA service.<p class="p">After the end date is reached, the maintenance flag is cleared and the state is retired if <span class="ph uicontrol">Software Assurance</span> was specified as the <span class="ph uicontrol">License type</span>.</p> <p class="p">This field appears only if you select <span class="ph uicontrol">Subscription</span>, <span class="ph uicontrol">Perpetual + Maintenance</span>, <span class="ph uicontrol">Maintenance</span>, <span class="ph uicontrol">Perpetual + Software Assurance</span>,<span class="ph uicontrol">Software Assurance</span>, <span class="ph uicontrol">Step-up</span>, or <span class="ph uicontrol">Subscription Step-up</span> from the License type list.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Rights per license pack</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">Number of rights associated with each pack that is purchased for <span class="ph">Microsoft</span> products that use Per Core or Per Core with CAL licenses.<p class="p">For <span class="ph">Microsoft</span> products, the licenses are available in packs. For example, SQL server core licenses are available in packs of two.</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Number of packs</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 "><p class="p">Number of packs for <span class="ph">Microsoft</span> products that use Per Core or Per Core with CAL licenses.</p> <p class="p">You can edit this field in an existing entitlement. If you change the value in this field, the <span class="ph uicontrol">Purchased rights</span> field is automatically updated.</p> </td></tr><tr id="software-entitlement-fields__row_xnb_hss_mfb" class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Purchased rights</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 "><p class="p">Number of rights that you’re purchasing.</p> <p class="p">You can edit this field in an existing entitlement. If you change the value in the this field, the expense line item is automatically updated.</p> <div class="note"><span class="notetitle">Note:</span> If you have specified a <span class="ph">Microsoft</span> Per Core or <span class="ph">Microsoft</span> Per Core with CAL license type, this field is automatically populated. This value is based on the value entered in the <span class="ph uicontrol">Rights per license pack</span> field multiplied by the value in the <span class="ph uicontrol">Number of packs</span> field.</div> </td></tr><tr id="software-entitlement-fields__row_gj5_gss_mfb" class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Active rights</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">Number of rights to be granted for this entitlement. <div class="note"><span class="notetitle">Note:</span> If an enterprise contract is attached to the license, the <span class="ph uicontrol">Active rights</span> field isn’t shown.</div> </td></tr><tr id="software-entitlement-fields__row_ktm_gss_mfb" class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Allocations available</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">Number of user or device allocations that haven’t been created for an entitlement.<p class="p">Allocations available = (number of active rights) - (sum of all allocation quantities).</p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Unit cost</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">Unit cost of the software. <div class="note"><span class="notetitle">Note:</span> Required for total cost and savings calculations on the <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/concept/c_SAMDashboard.html" title="View true-up costs, optimization results, and compliance trend charts on the Software Asset Management dashboard."><span class="ph">Software Asset Management</span> dashboard.</a></div> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Total cost</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">Total cost of the entitlement calculated from the unit cost.</td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;" headers="d254777e57 ">Total units</td><td class="entry cell-norowborder" style="vertical-align:top;" headers="d254777e60 ">Total number of software units that you’ve purchased for this entitlement.<p class="p">This field appears only if the <span class="ph uicontrol">Metric group</span> field is set to <span class="ph uicontrol">Consumption</span>.</p> </td></tr><tr class="row"><td class="entry row-nocellborder" style="vertical-align:top;" headers="d254777e57 ">Unrestricted consumption</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e60 ">If selected, license consumption isn't limited to the entities listed in the consumption rule. Any entity can consume rights, but the entities in the consumption rules have rights reserved for them. The reserved rights come from the license pool column.<div class="note"><span class="notetitle">Note:</span> This check box can only be selected if all existing consumption rules have a license pool. Any new consumption rule must define a pool as well.</div> </td></tr></tbody></table> </div> </div> <div class="section" id="software-entitlement-fields__section_v1d_qpz_4hb"><h2 class="title sectiontitle">General tab</h2> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_gy4_qpz_4hb" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e624">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e627">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e624 ">Serial number</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e627 ">Unique number assigned for identification of the asset.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e624 ">Owned by</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e627 ">User or department with financial ownership of the asset. The asset owner can be different than the manager.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e624 ">State</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e627 ">Current state of the asset. Values include <span class="ph uicontrol">On order</span>, <span class="ph uicontrol">In stock</span>, <span class="ph uicontrol">In transit</span>, <span class="ph uicontrol">In use</span>, <span class="ph uicontrol">Consumed</span>, <span class="ph uicontrol">In maintenance</span>, <span class="ph uicontrol">Retired</span>, <span class="ph uicontrol">Missing</span>, and <span class="ph uicontrol">Build</span>. <div class="note"><span class="notetitle">Note:</span> When you start creating an entitlement, its initial status is <span class="ph uicontrol">Build</span>. After you publish the entitlement, the status changes to <span class="ph uicontrol">In use</span>.</div> <p class="p">If the state is <span class="ph uicontrol">Retired</span>, the <span class="ph uicontrol">Active rights</span> field is set to <span class="ph uicontrol">0</span>.</p> <p class="p">For entitlements with a <span class="ph uicontrol">Subscription</span> license duration, the <span class="ph uicontrol">State</span> field is automatically updated based on the <span class="ph uicontrol">Start date</span> and <span class="ph uicontrol">End date</span> fields.</p> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e624 ">Substate</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e627 ">More details about the software license stage. The available substate settings depend on the state selected in the <span class="ph uicontrol">State</span> field. <p class="p">For example, if you select the Retired state, the substate options available are Disposed, Sold, Donate, and Vendor credit.</p> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e624 ">Active maintenance</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e627 ">Indicates if Subscription, SA, or maintenance is activated on the entitlement. If the entitlement has an active SA, subscription, or maintenance associated with it, the check box is automatically selected. If an entitlement initially had subscription, SA or maintenance activated on it and subscription, SA or maintenance is no longer active, the check box is automatically cleared.<p class="p">If you upgrade from a previous release to the <span class="ph">Xanadu</span> release, this check box is automatically selected for your existing entitlements that have an active SA, subscription, or maintenance associated with them.</p> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e624 ">Company</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e627 ">Company that this asset belongs to.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e624 ">Location</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e627 ">Where the license is used. For example, you can specify a site, country, or region.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e624 ">Department</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e627 ">Department of the person <span class="ph uicontrol">Assigned to</span> this software license.</td></tr></tbody></table> </div> </div> <div class="section" id="software-entitlement-fields__section_dbj_dqz_4hb"><h2 class="title sectiontitle">Financial tab</h2> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_ic2_2qz_4hb" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e805">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e808">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e805 ">Vendor</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e808 ">Company that the asset was purchased from.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e805 ">Invoice number</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e808 ">Invoice that the asset was billed under.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e805 ">Request line</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e808 ">Request line linked to the asset.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e805 ">Purchased</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e808 ">The date the entitlement was purchased. This date is considered when reconciliation runs as <span class="ph">Microsoft</span> has updated its licensing rules for dedicated hosts on <span class="ph">AWS</span> and <span class="ph">Microsoft Azure</span>.<div class="note"><span class="notetitle">Note:</span> The purchased date is also visible when importing entitlements.</div> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e805 ">Opened</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e808 ">Date that the request was opened.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e805 ">GL account</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e808 ">General ledger account number associated with the asset.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e805 ">Cost center</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e808 ">Cost center financially responsible for the asset.</td></tr></tbody></table> </div> </div> <div class="section" id="software-entitlement-fields__section_rhj_zpz_4hb"><h2 class="title sectiontitle">Contracts tab</h2> <p class="p">When <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/task/view-entitlement-import-errors.html" title="You can import multiple entitlements together using a Microsoft Excel spreadsheet in Software Asset Management classic.">importing software entitlements</a>, use the <span class="ph uicontrol">Contract number</span> column on the downloadable template to link the contracts to the entitlements. Since the <span class="ph uicontrol">Contract number</span> is a reference field, the system first searches for matches to existing contracts, so enter existing contract numbers. If no matching contract number is found, entitlement import errors are generated.</p> <p class="p">You should be able to create the contract from the error, enabling for the creation of the entitlement and the appearance of the contract on the entitlement form in the Contracts related list. You can also skip the contract creation process and still create the entitlement, but without a contract.</p> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_kjc_1qz_4hb" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e936">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e939">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e936 ">Lease contract</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e939 ">Contract that applies to the asset.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e936 ">Warranty expiration</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e939 ">Expiration date of the warranty.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e936 ">Support group</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e939 ">Group that supports incidents related to the asset.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e936 ">Supported by</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e939 ">Individual that supports incidents related to the asset.</td></tr></tbody></table> </div> </div> <div class="section" id="software-entitlement-fields__section_kf5_lhp_drb"><h2 class="title sectiontitle">User Allocations tab</h2> <div class="p"><div class="note"><span class="notetitle">Note:</span> This tab appears only if you’re using a user-based license metric, such as Per User or User CAL.</div> </div> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_cq2_5hp_drb" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1007">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1010">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1007 ">Assigned condition</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1010 ">Condition to account for only user allocations during reconciliation. Only user allocations that meet the specified conditions are included in the reconciliation.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1007 ">Assigned to</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1010 ">User that the associated rights are allocated to.<div class="note"><span class="notetitle">Note:</span> If you’re using a client access record to track and manage the users that are accessing your server software, this field displays the name of each user that you assigned the associated client access licenses (CALs) to. See <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/task/t_AddAClientAccessRec.html" title="Add a client access record to track and manage the users or devices that are accessing a particular version of your server software using a client access license (CAL).">Add a software client access record in Software Asset Management classic</a> for detailed instructions on how to assign CALs to users in the <span class="ph">Software Asset Management</span> classic application. See <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/task/create-clientaccess-workspace.html" title="Add a client access record to track and manage the users or devices that are accessing a particular version of your server software using a client access license (CAL).">Create a software client access record in workspace</a> for detailed instructions on how to assign CALs to users in the Software Asset Workspace.</div> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1007 ">Quantity</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1010 ">Number of rights that are allocated to the user.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1007 ">License key</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1010 ">Unique license key that is allocated to the user.</td></tr></tbody></table> </div> </div> <div class="section" id="software-entitlement-fields__section_z4b_q32_grb"><h2 class="title sectiontitle">Device Allocations tab</h2> <div class="p"><div class="note"><span class="notetitle">Note:</span> This tab appears only if you’re using a device-based license metric, such as Per Device or Device CAL.</div> </div> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_apb_q32_grb" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1098">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1101">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1098 ">Allocated condition</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1101 ">Condition to account for only device allocations during reconciliation. Only device allocations that meet the specified conditions are included in reconciliation.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1098 ">Assigned to</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1101 ">Device that the associated rights are allocated to.<div class="note"><span class="notetitle">Note:</span> If you’re using a client access record to track and manage the devices that are accessing your server software, this field displays the name of each device that you assigned the associated client access licenses (CALs) to. See <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/task/t_AddAClientAccessRec.html" title="Add a client access record to track and manage the users or devices that are accessing a particular version of your server software using a client access license (CAL).">Add a software client access record in Software Asset Management classic</a> for detailed instructions on how to assign CALs to devices in the <span class="ph">Software Asset Management</span> classic application. See <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/task/create-clientaccess-workspace.html" title="Add a client access record to track and manage the users or devices that are accessing a particular version of your server software using a client access license (CAL).">Create a software client access record in workspace</a> for detailed instructions on how to assign CALs to devices in the Software Asset Workspace.</div> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1098 ">Quantity</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1101 ">Number of rights that are allocated to the device.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1098 ">License key</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1101 ">Unique license key that is allocated to the device.</td></tr></tbody></table> </div> </div> <div class="section" id="software-entitlement-fields__section_tcw_vbj_prb"><h2 class="title sectiontitle">Related Entitlements tab</h2> <div class="p"><div class="note"><span class="notetitle">Note:</span> This tab appears only if your software entitlement is linked to a related entitlement.</div> </div> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_pzq_r54_4rb" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1188">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1191">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1188 ">Related Entitlement</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1191 ">Related entitlement that you want to link to your software entitlement.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1188 ">License type</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1191 ">License type that is associated with the related entitlement.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1188 ">Active rights</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1191 ">Number of rights that you want to grant to the related entitlement.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1188 ">Software Entitlement<div class="note"><span class="notetitle">Note:</span> This field appears only in the Software Asset Workspace. This field doesn’t appear in the <span class="ph">Software Asset Management</span> classic application.</div> </td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1191 ">Software entitlement that you’re linking the related entitlement to.</td></tr></tbody></table> </div> </div> <div class="section" id="software-entitlement-fields__section_scr_wpz_4hb"><h2 class="title sectiontitle">Upgraded Entitlements tab</h2> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_ahn_xpz_4hb" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1260">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1263">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1260 ">From Entitlement</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1263 ">The entitlement from which rights are upgrading. Multiple upgrade entitlements are supported. <p class="p">You can upgrade previously owned rights for a particular version of software to a newer version (for example, <span class="ph">Microsoft</span> Office Professional Plus 2013 to <span class="ph">Microsoft</span> Office Professional Plus 2016).</p> <div class="note"><span class="notetitle">Note:</span> This field is available when <span class="ph uicontrol">Upgrade</span> is selected from the <span class="ph uicontrol">License type</span> field. <p class="p">The rights from entitlements that you’re upgrading from get deactivated when you upgrade because they’re moved to the new entitlement.</p> </div> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1260 ">Number of rights</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1263 ">Number of rights to upgrade.</td></tr></tbody></table> </div> </div> <div class="section" id="software-entitlement-fields__section_ndw_qpz_4hb"><h2 class="title sectiontitle">Activities tab</h2> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_i4p_rpz_4hb" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1328">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1331">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1328 ">Work notes</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1331 ">Work notes for the asset.</td></tr></tbody></table> </div> </div> <div class="section" id="software-entitlement-fields__section_lc4_mcm_43b"><h2 class="title sectiontitle">Downgrade Rights related list</h2> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_o1h_4cm_43b" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1368">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1371">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1368 ">Software entitlement</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1371 ">Software entitlement with which the downgrade is associated.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1368 ">Software model</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1371 ">Software model corresponding to the downgrade right.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1368 ">Active</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1371 ">Indicates if the downgrade rights on the software entitlement are active or not. If needed, you can deactivate the downgrade rights. Only the active downgrade rights appear in the list. To see all the downgrade rights, remove the Active condition from the filter.<p class="p">If you deactivate a downgrade right on a software model, the change is propagated to the related software entitlement downgrade rights; irrespective of the source of the downgrade right.</p> <div class="p">To deactivate a downgrade right, double-click the field to display the toggle button. Select false and select the Save icon (<img class="image icon" id="software-entitlement-fields__image_any_pwm_kjb" src="../image/save-icon.png" alt="Save icon" />).<ul class="ul" id="software-entitlement-fields__ul_gdn_xcm_43b"><li class="li">false: Deactivates the downgrade right on the software model and on the related software entitlements.</li><li class="li">true: Deactivates the downgrade right on the software model and on the related software entitlements.</li></ul> </div> </td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1368 ">Order</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1371 ">Order of the downgrade. If necessary, you can edit this field.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1368 ">Start date</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1371 ">Start date of the downgrade.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1368 ">End date</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1371 ">End date of the downgrade.</td></tr></tbody></table> </div> </div> <div class="section" id="software-entitlement-fields__section_ksh_vts_3xb"><h2 class="title sectiontitle">Entitlement Consumption Rules</h2> <div class="p"> <div class="note"><span class="notetitle">Note:</span> This tab appears for all publishers except <span class="ph">Workday</span>. Additionally, the tab appears for all license metrics except the following:<ul class="ul" id="software-entitlement-fields__ul_vsm_htt_4bc"><li class="li">Resource Value Unit (RVU)</li><li class="li">Resource Value Unit (RVU) Full Capacity</li><li class="li">Resource Value Unit (RVU) Sub-capacity</li><li class="li">Authorized User Value Unit</li><li class="li">Employee User Value Unit</li><li class="li">External User Value Unit</li><li class="li">Employee</li></ul> </div> </div> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_zzj_yts_3xb" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1506">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1509">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1506 ">Software entitlement</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1509 ">The software entitlement that the consumption is linked to.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1506 ">Consumption rule</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1509 ">The consumption rule linked to the entitlement.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1506 ">License pool</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1509 ">License pool associated with the consumption rule. For details on license pools, see <a class="xref" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/concept/reconcile-licenses-global-entities.html" title="Share entitlements across different entities within your organization by creating consumption rules for entitlements.">Reconciliation of licenses across global entities</a>.</td></tr></tbody></table> </div> </div> <div class="section" id="software-entitlement-fields__section_iqv_dcm_43b"><h2 class="title sectiontitle">License Key related list</h2> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="software-entitlement-fields__table_im4_fcm_43b" class="table" frame="border" border="1" rules="all"><colgroup><col /><col /></colgroup><thead class="thead" style="text-align:left;"><tr class="row"><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1572">Field</th><th class="entry cellrowborder" style="vertical-align:top;" id="d254777e1575">Description</th></tr></thead><tbody class="tbody"><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1572 ">Is allocated</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1575 ">Option that indicates that the license key has been allocated.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1572 ">License key</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1575 ">License key value. Must be unique for an entitlement.</td></tr><tr class="row"><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1572 ">Software entitlement</td><td class="entry cellrowborder" style="vertical-align:top;" headers="d254777e1575 ">Software entitlement associated with the license key.</td></tr></tbody></table> </div> </div> </div> <div class="related-links"> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="https://docs.servicenow.com/bundle/xanadu-it-asset-management/page/product/software-asset-management2/reference/references.html" title="Use the descriptions provided to help you fill in the Software Asset Management forms.">Software Asset Management references</a></div> </div> </div></body></html></div>