<h2>Configure healthcare case types for EMR Help</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2025" /><meta name="DC.rights.owner" content="(C) Copyright 2025" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Configure healthcare case types for EMR Help" /><meta name="abstract" content="Configure healthcare case types for EMR Help to fulfill service requests made from the EMR Help portal." /><meta name="description" content="Configure healthcare case types for EMR Help to fulfill service requests made from the EMR Help portal." /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2024-01-21T18:57:11-08:00" /><meta name="DC.date.modified" content="2025-01-30" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="configure-hcls-case-types-for-emr-help" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Configure healthcare case types for EMR Help</title></head><body id="configure-hcls-case-types-for-emr-help"> <h1 class="title topictitle1" id="ariaid-title1">Configure healthcare case types for EMR Help</h1> <div class="body conbody"><p class="shortdesc">Configure healthcare case types for EMR Help to fulfill service requests made from the EMR Help portal.</p> <p class="p">The base healthcare case type [sn_hcls_case] is an abstract case type, which provides a foundation to extend from when building your own healthcare case types.</p> <p class="p">EMR Help provides a default record producer and request definition built on this base case type as an example of how you might configure your own.</p> <p class="p">You must configure your own healthcare case type to fulfill records created against the abstract case type. For more information on the abstract Healthcare case type, see <a class="xref" href="../reference/hcls-case-table.html" title="The Healthcare case [sn_hcls_case] table is an abstract table and is extendable that stores healthcare-related cases.">Healthcare case table</a>.</p> <p class="p">The following steps walk you through creating a case type and modifying the default record producer and request definition to support it.</p> <div class="section" id="configure-hcls-case-types-for-emr-help__section_yz4_f3j_21c"><h2 class="title sectiontitle">Configuration requirements</h2> <div class="p"><ul class="ul" id="configure-hcls-case-types-for-emr-help__ul_i23_g3j_21c"><li class="li">A ServiceNow administrator</li><li class="li">EMR Help</li><li class="li">Healthcare and Life Sciences Service Management Core</li></ul> </div> </div> </div> </body></html></div>