<h2>Get started</h2><br/><div style="overflow-x:auto"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"><head><meta content="text/html; charset=UTF-8" /><meta name="copyright" content="(C) Copyright 2026" /><meta name="DC.rights.owner" content="(C) Copyright 2026" /><meta name="generator" content="DITA-OT" /><meta name="DC.type" content="concept" /><meta name="DC.title" content="Getting started on the ServiceNow AI Platform" /><meta name="abstract" content="ServiceNow AI Platform is the exclusive ServiceNow platform. It provides a range of options to improve and automate your business processes." /><meta name="description" content="ServiceNow AI Platform is the exclusive ServiceNow platform. It provides a range of options to improve and automate your business processes." /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/intro-now-platform-landing.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/how-now-platform-works.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/core-configuration/concept/p_CoreConfigurationOverview.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/admin-center/concept/admin-center-intro.html" /><meta name="DC.relation" scheme="URI" content="../../../build/applications/reference/administering-applications.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/subscription-management/reference/subscription-management-landing-page-v2.html" /><meta name="DC.relation" scheme="URI" content="../../../administer/general/concept/now-support-administration.html" /><meta name="DC.creator" content="ServiceNow" /><meta name="DC.date.created" content="2023-08-03" /><meta name="DC.date.modified" content="2024-08-01" /><meta name="mini-toc" content="no" /><meta name="DC.format" content="XHTML" /><meta name="DC.identifier" content="get-started-now-platform" /><link rel="stylesheet" type="text/css" href="../../../CSS/commonltr.css" /><title>Getting started on the ServiceNow AI Platform</title></head><body id="get-started-now-platform"> <h1 class="title topictitle1" id="ariaid-title1">Getting started on the <span class="ph">ServiceNow AI Platform</span></h1> <div class="body conbody"><p class="shortdesc"><span class="ph">ServiceNow AI Platform</span> is the exclusive <span class="ph">ServiceNow</span> platform. It provides a range of options to improve and automate your business processes.</p> <div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="get-started-now-platform__table_iwv_lpv_klb" class="table nav-card" frame="void" border="1" rules="all"><colgroup><col style="width:50%" /><col style="width:50%" /></colgroup><tbody class="tbody"><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/general/concept/how-now-platform-works.html" title="ServiceNow offers a flexible, secure platform with a vast set of options, all following a single data model. Begin here to learn more about the platform."><span class="ph nav-card-title"> How the <span class="ph">ServiceNow AI Platform</span> works </span> <img class="image decorative" id="get-started-now-platform__whitepaper" src="../../../reuse/icons/brand-icons/bus-whitepaper.svg" alt="" /> <span class="ph">The <span class="ph">ServiceNow AI Platform</span> is the foundation of <span class="ph">ServiceNow</span>. It enables data to flow seamlessly across applications and existing systems. </span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/core-configuration/concept/p_CoreConfigurationOverview.html" title="Basic system configuration encompasses changes made to the platform as well as supporting applications. These changes can affect global settings as well as settings for particular applications."><span class="ph nav-card-title">Basic system configuration</span> <img class="image decorative" id="get-started-now-platform__sdlc" src="../../../reuse/icons/brand-icons/bus-sdlc.svg" alt="" /> <span class="ph">Customize UI and forms, create a mobile experience, and adjust other settings in applications across the <span class="ph">ServiceNow AI Platform</span>.</span></a></p> </td></tr><tr class="row"><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/admin-center/concept/admin-center-intro.html" title="Admin Center provides a central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights."><span class="ph nav-card-title"> <span class="ph">Admin Center</span> </span> <img class="image decorative" id="get-started-now-platform__image_tvq_hwp_fvb" src="../../../reuse/icons/brand-icons/bus-gender-neutral-leader-c-suite.svg" alt="" /> <span class="ph"> <span class="ph">Admin Center</span> provides a central hub for you to access platform capabilities, discover new applications, and get intelligent, actionable insights. </span></a></p> </td><td class="entry nocellnorowborder" style="vertical-align:top;"><p class="p"><a class="xref" href="https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/subscription-management/reference/subscription-management-landing-page-v2.html" title="Subscription Management enables you to proactively manage your subscriptions and monitor subscription usage on your instances."><span class="ph nav-card-title"><span class="ph">Subscription Management</span></span> <img class="image decorative" id="get-started-now-platform__image_kxj_3wp_fvb" src="../../../reuse/icons/brand-icons/bus-learn.svg" alt="" /> <span class="ph">With the <span class="ph">ServiceNow®</span> Subscription Management application, you can manage how your <span class="ph">ServiceNow</span> subscriptions are used on your instances. </span></a></p> </td></tr></tbody></table> </div> <div class="section" id="get-started-now-platform__section_ehy_qtx_r5b"><h2 class="title sectiontitle">How the <span class="ph">ServiceNow AI Platform</span> works</h2> <p class="p">Learn how the <span class="ph">ServiceNow AI Platform</span> can provide the solutions that you need to improve your business and manage risk effectively. Powerful automation, AI, and embedded analytics optimize your workflow processes, with a wide variety of resources made to help you respond to business changes quickly and easily.</p> </div> <div class="section" id="get-started-now-platform__section_qhh_nvp_fvb"><h2 class="title sectiontitle">Basic system configuration</h2> <p class="p">Modify your UI to suit your business operations, with various core configuration settings at your disposal. Use Form Administration to customize the appearance of forms and lists. Provide tailored UI through User Interface Configuration, and improve the navigation and search experience for users with Navigation and UI. Enhance your instance and applications with Localization and Time settings, and stay on the go with Mobile Device Support. A wide range of plugins expand the platform even further, with each customizable to your needs.</p> </div> <div class="section" id="get-started-now-platform__section_w5l_35y_bvb"><h2 class="title sectiontitle"><span class="ph">Admin Center</span></h2> <p class="p">Discover the capability of available applications and how to implement them to work toward achieving your business goal. Your administrators will be able to get started quickly with setting up apps, loading initial data, and establishing roles, groups, and users. The admin center gives your team the power to customize user interfaces, update versions, applications, and modules configurations, handle user access, monitor system performance and UI policies, and much more.</p> </div> <div class="section" id="get-started-now-platform__section_e3m_35y_bvb"><h2 class="title sectiontitle"><span class="ph">Subscription Management</span></h2> <p class="p">Manage your <span class="ph">ServiceNow</span> subscriptions and how they’re used on your instances with <span class="ph">Subscription Management</span>. This app helps you allocate and monitor subscriptions, and display current subscriptions in your instance. Active management of user-based subscriptions and monitoring of capacity subscriptions lets you track usage and adjust allocation efficiently. Enabled by default, this management app means you can plan for subscription renewals with no added costs.</p> </div> </div> <div class="related-links"> <ul class="ullinks"><li class="link ulchildlink"><strong><a href="https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/general/concept/how-now-platform-works.html">How the ServiceNow AI Platform works</a></strong><br /> <span class="ph">ServiceNow®</span> offers a flexible, secure platform with a vast set of options, all following a single data model. Begin here to learn more about the platform.</li><li class="link ulchildlink"><strong><a href="https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/core-configuration/concept/p_CoreConfigurationOverview.html">Basic system configuration</a></strong><br /> Basic system configuration encompasses changes made to the platform as well as supporting applications. These changes can affect global settings as well as settings for particular applications.</li><li class="link ulchildlink"><strong><a href="https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/admin-center/concept/admin-center-intro.html">Admin Center</a></strong><br /> <span class="ph">Admin Center</span> provides a central hub for platform owners and admins to access platform capabilities, discover new applications, and get intelligent, actionable insights.</li><li class="link ulchildlink"><strong><a href="https://docs.servicenow.com/bundle/xanadu-platform-administration/page/build/applications/reference/administering-applications.html">Administering applications</a></strong><br /> You can install, update, and remove applications without leaving your instance.</li><li class="link ulchildlink"><strong><a href="https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/subscription-management/reference/subscription-management-landing-page-v2.html">Subscription Management</a></strong><br /> <span class="ph">Subscription Management</span> enables you to proactively manage your subscriptions and monitor subscription usage on your instances.</li><li class="link ulchildlink"><strong><a href="https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/general/concept/now-support-administration.html">Now Support administration</a></strong><br /> The Now Support portal is where you can access self-help, get technical support, and manage your ServiceNow instances.</li></ul> <div class="familylinks"> <div class="parentlink"><strong>Parent Topic:</strong> <a class="link" href="https://docs.servicenow.com/bundle/xanadu-platform-administration/page/administer/general/concept/intro-now-platform-landing.html" title="As a platform administrator, you have the power of the ServiceNow AI Platform at your fingertips. The ServiceNow AI Platform is an application platform as a service that automates business processes across the enterprise.">Administer the ServiceNow AI Platform</a></div> </div> </div></body></html></div>