Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
Cloud Account Management (CAM) - Setup IAM Account for ServiceNow user in AWS - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • Cloud Account Management (CAM) - Setup IAM Account for ServiceNow user in AWS
KB1642538

Cloud Account Management (CAM) - Setup IAM Account for ServiceNow user in AWS


298 Views Last updated : Jul 21, 2025 Internal, All Users Copy Permalink
KB Summary by Now Assist

This KB Article describes the steps to create an AWS IAM User in the Management Account to perform the basic account creation process. Cloud Formation Template (CFT) is provided as part of this KB which needs to be executed in the management account. 

ServiceNow IAM User account requires specific IAM Permissions in AWS to perform basic operations. 

Before you begin

Role Required: AWS Admin

Prerequisites:

Download the CFT template attached to this KB article. 

Steps to create IAM User: 

  1. Access the AWS Management Console: Log in to the AWS Management Console and navigate to the CloudFormation service. You can search for "CloudFormation" in the search bar at the top of the console.
  2. Click "Create Stack": On the CloudFormation console homepage, click the orange "Create Stack" button.
  3. Specify Template Source: Click "Upload a template file" and choose the CloudFormation template file saved locally on your computer, which you downloaded from the guided setup.
  4. Stack Name: Enter a unique name for your CloudFormation stack in the "Stack name" field. This name will identify your stack within your AWS account.
  5. Specify Parameters: Enter desired username for the CAM Service Account user. 
  6. Configure Advanced Options (Optional): You can configure various advanced options, but you can skip them for this setup. 
  7. Review and Create: Once you've uploaded the CFT template, specified a stack name, and provided values for parameters, review all the details on the screen. If everything looks correct, scroll down, acknowledge the form, and click the "Submit" button.

Generate Access / Secret Key:

  1. Navigate to IAM in the AWS cloud and click on Users from the left navigation. 
  2. Click on the user you created in the previous section and navigate to "Security Credentials".
  3. Under the "Access Keys" section, click "Create access key" to generate new keys. 
  4. Make a note of the new Access / Secret key.

 

Output of this setup:

The credentials need to be shared with Terraform Admin and ServiceNow admin to the next step. 

  • Access Key
  • Secret Key

 

Back to main KB - Cloud Account Management (CAM) - Setup (KB1641505)


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

Attachments

Attachments

  • CreateServiceNowUser.yml.zip

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.