Agent Workspace for HR Case Management release notes

Vancouver release notes > Learn about the Vancouver release > Release notes for upgrading from Utah > Features and changes by product > Employee Service Management release notes >

The ServiceNow® Agent Workspace for HR Case Management application enables you to interact with employees, respond to inquiries, and resolve issues quickly. Agent Workspace for HR Case Management was enhanced and updated in the Vancouver release.

Agent Workspace for HR Case Management highlights for the Vancouver release Use a summary report to export the case details for documenting and sharing purposes. Use the HR dashboards that were migrated to Platform Analytics Workspace for an enhanced user experience.

See Agent Workspace for HR Case Management for more information.

Important: Agent Workspace for HR Case Management is available in the ServiceNow Store . For details, see the "Activation information" section of these release notes.

New in the Vancouver release Use the HR dashboards that were migrated to Platform Analytics Workspace

Select Analytics Center in Agent Workspace for HR Case Management to open the migrated dashboards in Platform Analytics Workspace. The HR Overview Dashboard, the Manager Dashboard, the HR Case Dashboard, and the SLA Dashboard were migrated to Platform Analytics Workspace.

Support the dynamic content

Render the values of the variables, scripts, and blocks in edit mode in the Preview Document modal on an HR case. You can view the content of the variables, scripts, or blocks instead of only viewing the variable and block names. This feature is available only when you use a template from the Document Templates application.

Define the summary

Use a predefined template to create a summary report of an employee relations case. Export the case details with the work notes and comments, in a PDF format, for documenting and sharing purposes.

Enable the inactive Centers of Excellence (COEs)

Enable the inactive COEs and provide the functionality of Agent Assist, Employee Document, and Response Template configurations. Apply the HR core custom configurations on any customized COE.

UI changes UI controller dependency

The dependency on the UI controller in Agent Workspace for HR core only was removed.

Activation information Install Agent Workspace for HR Case Management by requesting it from the ServiceNow Store . Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes .

Related ServiceNow applications and features HR Service Delivery

Improve the employee service experience by automating HR interactions and providing a single platform for all HR services. Replace manual and siloed processes with cross-functional digital workflows for increased efficiency. Align business goals with employee needs, including onboarding, career growth, and other transitions.

Now Assist for HRSD

Use the ServiceNow Now Assist for HRSD application to summarize your case information, generate resolution notes, and summarize the chat information for an interaction. You can enable your agents to understand the chat and case context and to propose quicker resolutions.

Parent Topic: HR Service Delivery release notes