Enable real-time updating for single score report widgets

Real-time updates ensure that users viewing a responsive dashboard always see the most up-to-date information.

Role required: You must have edit rights to the dashboard where the widget has been added.

Four types of aggregation are available for single-score reports: Count, Average, Sum, and Count Distinct. Real-time updating is available only for single score widgets that use the Count aggregation. Note: Real-time updating doesn’t work for single score report widgets on responsive dashboards under the following circumstances: When the report source is a database view, the user must click the Refresh icon on the widget to update the score. For more information, see Database views . Domain visibility is not supported in real-time reporting. Only the assigned domain of the user and its domain hierarchy and, the global domain are supported. When the visualization has dot-walked conditions, the single score report doesn’t update when there’s a related change on the extended table. The record watcher only sends updates on the base table of the report. For more information, see KB article KB0868215 . When a business rule that uses the current.update() method fires on insert/update, the single score report increments by two instead of one. For more information, see KB article KB0693812 . Conditions that are added or modified by query business rules are not respected in real-time reporting. Because query business rules change query conditions on the fly for the specific user, the record watcher framework used for real-time updates doesn't trigger the query business rules.

When a widget uses the filter Assignment group - is (dynamic) - One of My Groups, the widget doesn’t update in real time. Filter conditions that contain non-ASCII characters (extended range/UTF-8 characters) may cause the real-time update to fail. The workaround is to make sure there are no special characters in the filter condition. Consider replacing queries on the Subject field with sys_id queries. Single score report time update is not supported on rotation tables.

You can enable real-time updating for single score widgets on dashboards.

Navigate to the dashboard where the single score widget has been added. Click the Add widgets icon( ) to put the dashboard in edit mode. Point to the widget, then click the gear icon ( ). Select Show real-time updates then click Done . Click the plus sign ( ) to exit edit mode for the dashboard. The real-time icon ( ) is added to the widget. This icon is permanently visible, even when the score isn’t changing.

When the value for a single score visualization changes, the change is reflected on the dashboard.