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Default value defined in metric result is not populating on the questions in assessment popup. - Support and Troubleshooting
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  • Default value defined in metric result is not populating on the questions in assessment popup.
KB1277501

Default value defined in metric result is not populating on the questions in assessment popup.


465 Views Last updated : Mar 31, 2023 public Copy Permalink
KB Summary by Now Assist

Issue

Change Management - Risk Assessment provides a flexible way to capture information from the end user to calculate the risk of the associated change request.
The issue is the default value is not populated on the questions in assessment popup.

Steps to reproduce:
1.Create a change request.
2.Click on risk assessment.
3.Check the questions where default answers are not populated.

Cause

This is an expected behaviour when the data type defined in the metric questions are not matching.
The data type for field mentioned in default answer and the data type of metric questions are not same.

Resolution

The data type for field mentioned in default answer is reference.
The data type for metric questions is string.
Two ways to resolve the issue:
One is to change the field in default answer.
Another part is to change the type of the field mentioned in default answer.

Related Links

The reference data type for metric question doesnot have the option "default answer from field" in method field.


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