Summary
When opening the service portal home page, an exception is thrown when the language is set the French:
java.lang.NullPointerException
ErreurScript source code logged to console
ErreurFailing widget: 'Recent & Popular Items' (4fc1dd5387500300e0ef0cf888cb0baa)
JavaScript evaluation error logs on:
var catalogItemJS = new sn_sc.CatItem('3d40c20fdbfd77c02ced9ec4db9619bc');
gs.print(catalogItemJS.isVisibleServicePortal());
var catItemDetails = catalogItemJS.getItemSummary(true);
gs.print(catItemDetails.visible_standalone);
catalogItemJS = new sn_sc.CatItem('81c887819f203100d8f8700c267fcfb5');
gs.print(catalogItemJS.isVisibleServicePortal());
catItemDetails = catalogItemJS.getItemSummary(true);
gs.print(catItemDetails.visible_standalone);
Root cause of JavaScriptException: java.lang.NullPointerException
: java.lang.NullPointerException: com.glide.catalog.cache.impl.DefaultTranslationProvider.getFieldTranslationsFromSysTranslated(DefaultTranslationProvider.java:243)
com.glide.catalog.cache.impl.DefaultTranslationProvider.access$300(DefaultTranslationProvider.java:34)
com.glide.catalog.cache.impl.DefaultTranslationProvider$FieldTranslationProvider.getTranslations(DefaultTranslationProvider.java:436)
com.glide.catalog.cache.impl.DefaultTranslations.getFieldTranslation(DefaultTranslations.java:100)
com.glide.catalog.cache.impl.ServiceCatalogI18NCacheableItemAdapter.resolveFieldValue(ServiceCatalogI18NCacheableItemAdapter.java:88)
com.glideapp.servicecatalog.Catalog.getTitle(Catalog.java:483)
com.glideapp.servicecatalog.scoped.api.CatalogItemJS.jsFunction_getItemSummary(CatalogItemJS.java:315)
java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
java.base/java.lang.reflect.Method.invoke(Method.java:566)
org.mozilla.javascript.MemberBox.invoke(MemberBox.java:138)
org.mozilla.javascript.FunctionObject.doInvoke(FunctionObject.java:670)
org.mozilla.javascript.FunctionObject.call(FunctionObject.java:614)
org.mozilla.javascript.ScriptRuntime.doCall(ScriptRuntime.java:2609)
org.mozilla.javascript.Interpreter.interpretLoop(Interpreter.java:1518)
org.mozilla.javascript.Interpreter.interpret(Interpreter.java:830)
org.mozilla.javascript.InterpretedFunction.lambda$call$0(InterpretedFunction.java:152)
com.glide.caller.gen.null_null_script.call(Unknown Source)
com.glide.script.ScriptCaller.call(ScriptCaller.java:18)
org.mozilla.javascript.InterpretedFunction.call(InterpretedFunction.java:151)
org.mozilla.javascript.ContextFactory.doTopCall(ContextFactory.java:563)
org.mozilla.javascript.ScriptRuntime.doTopCall(ScriptRuntime.java:3459)
org.mozilla.javascript.InterpretedFunction.exec(InterpretedFunction.java:164)
com.glide.script.ScriptEvaluator.execute(ScriptEvaluator.java:354)
com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:177)
com.glide.script.ScriptEvaluator.evaluateString(ScriptEvaluator.java:111)
com.glide.script.fencing.GlideScopedEvaluator.evaluateScript(GlideScopedEvaluator.java:322)
com.glide.script.fencing.GlideScopedEvaluator.evaluateScript(GlideScopedEvaluator.java:226)
com.glide.script.fencing.GlideScopedEvaluator.evaluateScript(GlideScopedEvaluator.java:213)
com.glide.processors.ScriptProcessor.evaluateScript0(ScriptProcessor.java:390)
com.glide.processors.ScriptProcessor.lambda$evaluateScriptWithRecordingOption$0(ScriptProcessor.java:379)
com.glide.rollback.recording.RollbackRecorder.execute(RollbackRecorder.java:67)
com.glide.processors.ScriptProcessor.evaluateScriptWithRecordingOption(ScriptProcessor.java:379)
com.glide.processors.ScriptProcessor.evaluateScript(ScriptProcessor.java:359)
com.glide.processors.ScriptProcessor.runScript(ScriptProcessor.java:258)
com.glide.processors.ScriptProcessor.process(ScriptProcessor.java:216)
com.glide.processors.AProcessor.runProcessor(AProcessor.java:612)
com.glide.processors.AProcessor.processTransaction(AProcessor.java:274)
com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:184)
com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:172)
com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:46)
com.glide.sys.Transaction.run(Transaction.java:2488)
com.glide.ui.HTTPTransaction.run(HTTPTransaction.java:27)
java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128)
java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628)
java.base/java.lang.Thread.run(Thread.java:834)The error message when user tries to access the Service Portal is
Instructions
- Navigate to Maintain Items and search for 'Request Knowledge Base'.
- Click on the Accessibility section, in the cagalog field it shows Service catalog, 742ce428d7211100f2d224837e61036d as in the below image.
- Check to see whether we have any record with the below URL
- instance.service-now.com/sc_catalog.do?amp;sysparm_stack=sys_metadata_list.do%3fsysparm_query%3dactive%3dtrue&sys_id=742ce428d7211100f2d224837e61036d
- If it is not available then request the customer to Import the attached XML, after importing Navigate to Maintain Items and search for 'Request Knowledge Base'.
- Now when the user tried to access the Service portal the error message will not be displayed.
