Issue
When opening a Work Order from a Case, the ","articleBody":"
Work Orders information is not showing correctly on the form Tab/Header
Issue
When opening a Work Order from a Case, the name of the work order in the tab/header is showing the Case number instead of the Work Order number.
Cause
The field Initiated from has been customized:
https://<instance-name>.service-now.com/nav_to.do?uri=sys_dictionary.do?sys_id=195abdb8871e49109b5f2fce8bbb353d%26sysparm_view=advanced
The Display option is enabled, this is not the OOB configuration.
Resolution
Please revert the field Initiated from to the latest OOB version or uncheck the Display box.
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