Issue
Virtual Agent not sending data to sys_search_event table
Release
Till Quebec
Cause
Feature of sending VA data to sys_search_event table is not available in Quebec.
Resolution
This feature will be supported in Rome where property "com.glide.cs.allow.track.ai_search_result_metrics" will be available and as per Out Of Box it's value will be false. In order to send the data, need to make the value as true.
** As of Tokyo, AI Search tracking is handled by Click Metrics. To enable search term tracking please ensure the "com.glide.cs.click_metrics.ai_search" system property is set to true.
