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MS Teams installation with error code 9 - Support and Troubleshooting
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KB0993925

MS Teams installation with error code 9


1237 Views Last updated : Aug 16, 2024 public Copy Permalink
KB Summary by Now Assist

Identify installation error

 

After activating Conversational Integration with Microsoft Teams users will get an option to install MS teams from messaging app integration page. During installation when the user clicks on install and if bellow error page is displayed with error code = 9, this is because the user on MS Team tenant does not have one of the required mentioned roles.

 

Please follow the doc to know more about Conversational Integration with Microsoft Teams plugin

Here is a link for store app plugin for Conversational Integration with Microsoft Teams plugin

 

 

Required Roles

Servicenow: virtual_agent_admin and external_app_install_admin or admin

Microsoft Teams administrator (one of the following): Global Administrator, Application Administrator, or Cloud Application Administrator

 

How to resolve the above error

Here is a Microsoft document that will help to add required roles to users. Once the user is assigned one of the above roles, they should be able to install/override MS Teams configuration. 


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