Summary
On creating a list A,List B in Agent workspace,When List A is sorted with Ascending Order and moving to the List B the order sorted for List A is seen automatically in List B as well.
Instructions
- For any list, if the user has clicked a column header to sort by that column, then that action is remembered. The next time that list is displayed, the same field is used to order the list.
- The behavior you are seeing is expected and working as per product design.
- The sorting order is saved as a user preference per table not per list.
- However, If you feel that the above requirement can be implemented as new features in the upcoming releases, Please submit an enhancement request for the same.
- [Steps to create Enhancement Request can be found here >>KB0755878 - Idea Management for customer enhancement requests ]
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0755878
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