Upgrade the Store Release Application Plugins (Patterns and CMDB)

Overview

The ServiceNow Horizontal and Top-Down Discovery use the Patterns as the source, considering the requirement, the patterns are getting updated and releasing with a newer version every month.

It is important that the below plugins are always upgraded to the latest available version to have the Discovery up to date.

This article will provide you with an overview of understanding the above plugin availability and upgrade.

Store App location

Get the latest updates on the Store App releases and availability from the below Store location.

1. Discovery and Service Mapping Patterns
2. CMDB CI Class Models

Understanding the currently installed version.

Plugin Not Activated

Log in to the instance Navigator >> Plugins  Search for "sn_itom_pattern" or "Discovery and Service Mapping Pattern" Observe the right side it displays the version. if the Plugin gives the option to "Instal", which mean the plugin not activated. Choose the latest version and Click install to activate
Log in to the instance Navigator >> Plugins  Search for "sn_cmdb_ci_class" or "CMDB CI Class Models" Observe the right side it displays the version. if the Plugin gives the option to "Instal", which mean the plugin not activated. Choose the latest version and Click install to activate

Plugin Activated but needs Upgrade.

Log in to the instance Navigator >> Plugins  Search for "sn_itom_pattern" or "Discovery and Service Mapping Pattern" Observe the right side it displays the version. Looking at the screenshot the currently installed version is "1.0.59" and latest available is "1.0.69" The Plugin gives the option to "Update" Choose the latest version and click "Update" to activate
Log in to the instance Navigator >> Plugins  Search for "sn_cmdb_ci_class" or "CMDB CI Class Models" Observe the right side it displays the version. Looking at the screenshot the currently installed version is "1.7.0" and latest available is "1.15.0" The Plugin gives the option to "Update" Choose the latest version and click "Update" to activate

Plugin Activated and Upgraded to the latest version.

Log in to the instance Navigator >> Plugins  Search for "sn_itom_pattern" or "Discovery and Service Mapping Pattern" Observe the right side it displays the version. Looking at the screenshot the "Install" or "Update" option is Greyed out, which mean the Plugin is Upgraded to Latest version and the instance is Up To Date
Log in to the instance Navigator >> Plugins  Search for "sn_cmdb_ci_class" or "CMDB CI Class Models" Observe the right side it displays the version. Looking at the screenshot the "Install" or "Update" option is Greyed out, which mean the Plugin is Upgraded to Latest version and the instance is Up To Date

Important Note:  All the time both the "Discovery and Service Mapping Pattern" & "CMDB CI Class Models" must need to be upgraded to the latest version, upgrading one and leaving other might cause discrepancies.

FAQs

• Upgrade option not available on the instance for Discovery and Service Mapping pattern plugin
• Who can install upgrade the "Discovery and Service Mapping Pattern" & "CMDB CI Class Models" plugins? 

Any user with Admin rights can Review, Install and Upgrade the "Discovery and Service Mapping Pattern" & "CMDB CI Class Models" plugins.

• What happens if no Users are available with Admin roles/rights but need to Install/Upgrade the "Discovery and Service Mapping Pattern" & "CMDB CI Class Models" plugins? 

Please create a case with ServiceNow Technical support team to have the Install/Upgrade the plugins

• Where can I review the complete information of the Available versions and how to understand what are the changes in each version? 

Option-1: The below https://store.servicenow.com/  will have the documentation "Supporting Links and Docs" for each version

1. 1. 1. Discovery and Service Mapping Patterns
      2. CMDB CI Class Models

Option-2: ServiceNow releases the Release Notes for all the Versions, refer 

1. 1. 1. Discovery and Service Mapping Patterns release notes
      2. CMDB CI Class Models release notes