How to capture Identification and Reconciliation Engine debug logsIssue <!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Enable Identification and Reconciliation Engine (IRE) debugging to capture the CI payload, view IRE processing logs, and troubleshoot payload issues on demand. Release<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } All supported releases Resolution<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } For the latest information, see Identification and Reconciliation Engine (IRE). Note: If the issue does not involve an import set (for example, Discovery or other applications), start at Step 1. Preparation (import sets only) Many import sets contain thousands of records, which generate too much output with IRE debugging enabled. To reduce the output, select a small number of records (five or fewer) from an existing import set that triggers the IRE issue and reprocess them in a separate import set. These steps should be performed by the integrations team. Open the import set that triggers the IRE issue. In the context menu (grey bar), select Insert and Stay. This creates a new import set for reprocessing to obtain the specific IRE payload.Go to the list view of the relevant import set staging table. For example, if the issue is with computer record imports in SG SCCM, go to https://<instance-name>.service-now.com/sn_sccm_integrate_sccm_2019_computer_id.do. Open the staging record that demonstrates the issue.In the Set field, enter the import set number from step 1. In the context menu (grey bar), select Insert and Stay.Note: You may need to modify the form layout to expose the Set field. If multiple staging records are required, repeat steps 2 and 3. After completing this preparation, continue to Step 1. At Step 2, open the import set you created and select Reprocess, then select Transform. Enable IRE debugging Warning: IRE debugging causes extensive logging. Do not leave this enabled longer than necessary. See Step 7 to revert. Check whether the glide.cmdb.logger.source.identification_engine property exists in the System Properties [sys_properties] list. If it does not exist, create a new property with the type String.Set the property value to *. This enables all IRE logs to appear in the System Logs [syslog] table.Run the specified data source job (such as Discovery, import set, or integration) to trigger CI identification.After the CI is identified, go to System Logs and filter for records where the source is identification_engine.In the filtered logs, locate the message containing Input = {. Copy the full JSON IRE input payload from that message, starting from {"items" through the end of the message.In the same filtered logs, locate the message containing Output = {. Copy the full JSON IRE output payload from that message, starting from {"items" through the end of the message. Analyze the payload To further debug IRE processing, use any of the following methods: Identification simulation — Run the input payload (from step 5) in the identification simulation tool. For more information, see Using identification simulation,Background script — Run the input payload (from step 5) using a background script. For more information, see How to run the CI identification on demand using a payload.Direct output review — Review the output payload (from step 6) directly to identify IRE errors that occurred during CI insert or update operations. Revert debugging when complete Remove the * value from the glide.cmdb.logger.source.identification_engine property (or delete the property if you created it in step 1) to stop extensive logging. Additional troubleshooting If IRE debug logs do not appear in the System Logs [syslog] table after configuring the glide.cmdb.logger.source.identification_engine property as described in Step 1, check whether the glide.cmdb.logger.use_syslog.identification_engine property is defined and configured correctly. The glide.cmdb.logger.use_syslog.identification_engine property enables logging to the System Logs [syslog] table. This property has default internal values and is typically not present in the base system. If it is configured on the instance, it should be set to type String with a value of *, as both properties are evaluated during the logging process. Related Links<!-- /*NS Branding Styles*/ --> .ns-kb-css-body-editor-container { p { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } span { font-size: 12pt; font-family: Lato; color: var(--now-color--text-primary, #000000); } h2 { font-size: 24pt; font-family: Lato; color: var(--now-color--text-primary, black); } h3 { font-size: 18pt; font-family: Lato; color: var(--now-color--text-primary, black); } h4 { font-size: 14pt; font-family: Lato; color: var(--now-color--text-primary, black); } a { font-size: 12pt; font-family: Lato; color: var(--now-color--link-primary, #00718F); } a:hover { font-size: 12pt; color: var(--now-color--link-primary, #024F69); } a:target { font-size: 12pt; color: var(--now-color--link-primary, #032D42); } a:visited { font-size: 12pt; color: var(--now-color--link-primary, #00718f); } ul { font-size: 12pt; font-family: Lato; } li { font-size: 12pt; font-family: Lato; } img { display: ; max-width: ; width: ; height: ; } } Components installed with Identification and Reconciliation Using identification simulation System logs IRE error messages How the CMDB Identification and Reconciliation Engine processes a CI payload