Configuration of the "Remember me" checkbox option on the login form - Support and Troubleshooting

Configuration of the "Remember me" checkbox option on the login form Issue  By default, a new out-of-box provision of a ServiceNow instance will include the Remember me checkbox on the initial login page. If this checkbox is selected (checked), the login information will be auto-filled for the user when next they access the page, allowing that user to quickly login without having to re-type his or her ServiceNow login credentials.

While this can be a convenient feature, in some cases, the administrator may prefer not to have this option displayed and thus not selectable. This article will describe the steps to configure whether this checkbox will appear on the login form as well as configure if the checkbox value will be initially set to a value of true or a value of false (checked or unchecked) for users on that user's first access to the page.

Procedure There are several settings regarding this checkbox which can be configured on an instance. The following describes some of the most common changes that users may want to make on an instance regarding this feature.

Configure whether the "Remember me" checkbox appears on the Login Page

To change whether the Remember me checkbox appears on the standard login page, perform these steps:

Login to the instance with an account having admin rights to the instance.

From the Menu Navigator, browse to the following location on the instance: System Properties -> UI Properties.

A properties page containing properties related to the User Interface will appear. Scroll through the page until you locate the system property with the heading 'Remove "Remember me" checkbox from login page' .

On a new install, by default, the checkbox is unchecked indicating the option will be displayed on the login page. To modify this selection such that the checkbox will not appear on the login page, click this checkbox such that the box is selected (set to true). If the value had been previously selected and you would prefer to have the checkbox appear on the form, click the Checkbox such that the checkbox is cleared (set to false).

After modifying the setting as needed, click one of the two Save buttons which should be found on the properties page, one at the upper right and one at the very bottom of the page.

Having this checkbox selected will then prevent the Remember me option from appearing on the login screen.

Change the Default Setting of the "Remember me" checkbox

In order to change the default setting for the Remember me checkbox as found on the login page, the following steps can be performed:

Login to the instance with an account having security_admin rights to that instance.

From the Menu Navigator, browse to the following location within the instance: System Properties -> UI Properties .

A properties page will display, showing many User Interface related system properties. Locate the system property on the page with the heading ' Default value of "Remember me" checkbox on login page' .

On a default out-of-box instance the setting for this property will be set to Yes (checked). Modify this setting as needed. Selecting the checkbox will cause the "Remember me" checkbox to initially be selected for a user when they access the login page. Unselecting the checkbox will cause that same "Remember me" checkbox to not be selected when a user first acceses the login page for that instance.

Once satisfied with the selection for this property, click one of the two Save buttons found on this properties page, one at the upper right corner of the form and another at the bottom of the properties page.

Change the Number of Days the users Login Credentials Cookie is Retained

If the user opts to use the Remember me feature for logging in, the credentials are stored on a cookie on the users local machine for use by the browser as a customer logs into the instance. The automatic retention period on the instance for this cookie can be controlled by the values of two other system properties on the instance. Since these system properties are not normally found on the UI Properties properties page, they need to be adjusted from the system property record itself. Thus, to modify these values, these steps should be performed:

Log into the instance with an account having admin rights to the instance.

In the Filter navigator search field, type sys_properties.list and press the Enter key.

A list of System Properties on the instance will appear. Filter the list to locate the system property with the name glide.ui.user_cookie.max_life_span_in_days and open that record for editing.

This property will store an Integer value indicating the number of days for which the credential cookie should be stored on the user's local computer after the cookie is first created. The default setting on an out-of-box instance for this property is 30 days. To change this value, simply adjust the number in the Value field to the number of days it would be preferred to retain that credential cookie on the user's local computer.

Click the Update button to save the change.

The second property which can be similarly adjusted is the glide.ui.user_cookie.life_span_in_days .

This property is similar to the glide.ui.user_cookie.max_life_span_in_days but controls a slightly different aspect of the user cookie. This property controls the number of days that the cookie is retained from the last login of that user on that client machine. The default value for this property is 15 in an out of box instance and can be adjusted to another value if needed.

This property can be changed using the same steps as previously described for the glide.ui.user_cookie.max_life_span_in_days system property.

Related Links There are a few important things to remember regarding the Remember me checkbox on an instance.

Clearing the cookies on the local machine will remove the cookie associated with the users login information, and when that occurs the user will be required to retype the credentials into the appropriate boxes. With an SSO, SAML or other custom login system that does not feature a login screen, the settings in these properties will not have any affect on the instance or logging into it. If the Remember me checkbox is hidden after formerly having been displayed on the page, previous users who had used the feature will still have their credentials auto-populated through the cookie on their next login from the same client. Although the options to display or hide the Remember me checkbox and the default value of that property can be modified directly from the sys_properties record corresponding to that property on that instance. The name of the property that corresponds to the visibility of the Remember me checkbox on the login page is called glide.ui.forgetme and the property that stores the initial setting for that property on the login page is glide.ui.remember.me.default.