Yokohama Patch 1 - Product Documentation: Yokohama

Yokohama Patch 1

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Yokohama Patch 1

The Yokohama Patch 1 release contains important problem fixes.

Yokohama Patch 1 was released on March 12, 2025.

Build date: 03-05-2025_2133 Build tag: glide-yokohama-12-18-2024__patch1-02-21-2025

Important: For more information about how to upgrade an instance, see ServiceNow upgrades .

For more information about the release cycle, see the ServiceNow Release Cycle .

Note: This ServiceNow AI Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854 .

For a downloadable, sortable version of the fixed problems in this release, click here .

Overview Yokohama Patch 1 includes 289 problem fixes in various categories. The chart below shows the top 10 problem categories included in this patch.

Figure 1. Top 10 problem categories

Security-related fixes Yokohama Patch 1 includes fixes for security-related problems that affected certain ServiceNow® applications and the ServiceNow AI Platform® . We recommend that customers upgrade to this release for the most secure and up-to-date features. For more details on security problems fixed in Yokohama Patch 1, refer to KB1953930 .

Changes in Yokohama Patch 1 Testing LLM topics

Under the skills search results, a Matching badge appears next to the skill discovered, while variables and values may also be listed (such as the variable @laptop_make and the value macbook ), depending on the topic

Topic Flow tab

Various updates, including:

Notable fixes The following problems and their fixes are ordered by potential impact to customers, starting with the most significant fixes.

Problem Short description Description Steps to reproduce AI Search

PRB1825963

KB1763961

Index KBB throws an exception about journal peekahead An error is thrown: 'IngestService: Unable to index Glide Record [9b85baaa3bf11a10c 4589c8c24e45a2b] u_kb_template_topic_category. fa8191f6fb059e 507863f46b5eefdc1d : Cannot invoke "java.util.Map.get(Object)" because "journalElementToValuesMap" is null java.lang.NullPointerException: Cannot invoke "java.util.Map.get(Object)" because "journalElementToValuesMap" is null...' Refer to the listed KB article for details.

AI Search

PRB1847092

A part of the query on sys _generative _ai _config has been ignored because of insufficient access for 'query_match operation on sys_generative_ai_config definition Results in warning message pop-ups. Approvals

PRB1845668

KB1810362

Multi-Level approval skips steps due to race conditions Overlapping transactions on the sc_req_item table cause race conditions allowing approval steps to be skipped. Refer to the listed KB article for details.

List Administration

PRB1402594

KB0956006

Unable to edit a field in the list view when it is dependent on another field that is read-only for the user This issue has been observed since New York. Users are not able to edit a field on list view when it is dependent on another field that is read-only or has an ACL making it read-only. Open any incident record. Set the field Contact type in the dictionary definition to be dependent on 'Configuration Item.Asset', which is read-only by default.

Expected behavior: The field should not be editable only when there is a list_view ACL preventing the field from being edited.

Actual behavior: In the form view, the field Contact type is editable, but in the list view it is not.

Platform Analytics Dashboard API

PRB1760775

There's an issue with reports on a workspace dashboard Legends display duplicate values when translated into non-English language. Provision an instance with the 'Install Platform Analytics workspace' plugin installed. Create a Platform Analytics dashboard with a column report with 2 data sources. Change the language to Brazilian Portuguese.

All other fixes Problem Short description Description Steps to reproduce Access Control

PRB1850716

There should be a check for customization before the removal of the snc_internal ACL role from a set of ACLs If a snc_internal acl role record has an entry in the sys_update_xml table, then the record shouldn't be deleted. Activity Stream

PRB1834293

Activity stream activity events with empty event_created_by field values cause the activity stream screen on mobile to crash Activity Stream

PRB1835318

'Fit-to-parent' for emails doesn't work as expected Observe that the email compose text area does not expand as expected because the 'fitToParent' property already exists as an option on the composer. Log in to the instance. Navigate to CSM workspace. Select any incident record. Navigate to the Activity Stream settings and toggle the 'Side by Side' view. Select the 'Email' tab.

Observe that the email compose text area does not expand as expected.

Activity Stream

PRB1837845

A File Attachment type field isn't added in the activity log in Workspace A File Attachment type field isn't added in the activity log in Workspace when attaching from a field. It's a ZZ_YY prefix problem. Create a New file attachment type field for some record type. Ensure that the field is visible in some view. Attach an image to an existing record via the New file attachment field. View the activity stream for the existing record in any workspace.

Expected behavior: The image appears in the workspace activity stream.

Actual behavior: The image doesn't appear in the workspace activity stream.

Activity Stream

PRB1843408

If a user deletes drafts after sending mail, the last sent email disappears in the filtered 'Activity Stream' section Open an email page record. Select the 'Email' tab. Compose an email with valid recipients. Select the Send button. Once the email history is updated, select the 'Email drafts' icon and delete all drafts. Close the dialog/modal.

Expected behavior: Sent email logs should be displayed on the email's history.

Actual behavior: The last sent email has disappeared from the email's history.

Activity Stream

PRB1843720

The activity log captures changes but aren't displaying them as the newest entry in Workspace For a field with name and label of length more than 40 characters, any changes made to the field aren't reflected in the activity stream as a new entry. Create a new field name and label of length of more than 40 characters. Add the newly created field in the Service Operations Workspace (SOW) view and configure the activity stream filter to display that field in SOW. Open SOW. Try updating the value in the field. Save .

Expected Behavior: The field change should be added as a entry in activity stream.

Actual Behavior: The change doesn't reflect in the workspace activity stream but reflects in the UI16 activity stream. Instead, the field change appears to overwrite the first initial field change record. If users follow the steps with a field name and label of less than 40 characters, the change would reflect in both workspace and UI16 activity stream.

Advanced Work Assignment

PRB1857820

Agent Outside Workspaces that use OpenFrame soft phone are set to an 'Offline' presence state within a minute after the agent moves to an available state If an agent isn't also on a workspace, the presence reverts to 'Offline' within about a minute. Since the agent is using OpenFrame to manage capacity, it shouldn't automatically revert to 'Offline'. The issue occurs after an Xanadu upgrade. Agent Chat

PRB1846351

Audio notifications don't play intermittently when the browser has 'Allow All Auto-Play' configured On a Safari browser, when the user doesn't allow the Auto-Play for ServiceNow site, audio notifications intermittently don't play for an agent. This is applicable for inbox and conversation notifications. For example, if an agent doesn't hear an audio notification for an incoming inbox notification, it's possible the following conversation's audio alert to play or not play. Once audio notifications begin to play, proceeding audio notifications usually play. The audio state can be 'interrupted'. In a Safari browser, as an agent, open Service Operations Workspace. Change the status to 'Available'. Using a Chrome browser, impersonate a requester. Turn off audio notifications in the web client. Initiate a chat and attempt to connect to a live agent. In the Safari browser, as an agent, accept the incoming work item. The audio notification plays.

From the Chrome browser, as a requester, send a message to ensure an audio notification plays on the agent's side. In the same Safari browser, as an agent, open a new tab with a random URL. Keep this as the active tab and workspace tab in background. In Chrome, as the requester, wait for the timeout reminder and observe if the audio notification plays. In Chrome, as the requester, send a message. Observe at this time, the audio notification stopped working, even though the console log says it successfully played audio.

Agile Development

PRB1845010

Add the spm_agile_common_user role to the plannedtask.* ACL to view a rm_story form A spm_agile_common_user should be able to have CURD access on the rm_story table. AI Search for Virtual Agent

PRB1855428

Synthesized answer responses intermittently fail with error 400001 The flow engine log shows the entry 'Cancelling flow due to timeout' and the error in the flow execution says 'Prompt generation failed'. AI Search

PRB1827624

A search doesn't return any results After configuring the search profiles and the user, the search results don't appear, but if the location.state field is changed for the user, search results appear. Download and import the search profiles. Ensure the search profiles were uploaded. Find the 'Location boost' risk intelligence report. Select the 'Location boost' risk intelligence report. Navigate to positive . Change the match field from location.city to location.state . Publish the profile. Set up a user. Assign the user the knowledge_admin and ITIL roles. Ensure the values in the Company field are empty. Change the location field to 'California'. Select Save . Select the value 'California'. Ensure that the column 'state' is 'California'. Ensure that the 'name' is 'California'. Run this query 'Employee benefits?' on Global, Service Portal, and Now Assist Virtual Agent. Navigate to 'sys_generative_ai_log.list'. Check the response.

Expected behavior: The Knowledge Base article, 'Employee Benefit - US' should be at the top.

Actual behavior: The search results don't appear, but if the user changes the location.state field, the Knowledge Base article appears.

AI Search

PRB1832851

There's no hover over for a Q&A source citation Get a Q&A result. Hover over the source citation.

There's no hover over of the source title.

AI Search

PRB1835340

sys_updated_on for ais_datasource isn't updated upon changes in Advanced Configuration, Field Configuration and Semantic Index Configurations AI Search

PRB1838451

AisJournalFieldPeekAhead throws NullPointerException (NPE) Leaving the value empty when adding a journal value column to kb_knowledge throws an NPE. Add a journal value column to kb_knowledge. Leave the value empty. Attempt to ingest the document.

Observe the NPE.

AI Search

PRB1843005

The text '(number) results for (keyword)' text is not translated when using AI Search After installing a language plugin and switching the language to a non-English language, the text '(number) results for (keyword)' is not translated when using AI Search. This occurs when a keyword is misspelled when using AI Search. Install any language plugin. Install AI Search. Log in to the instance. Switch the language to non-English. Open an Employee Service Center portal. Search for any misspelled keyword.

Expected behavior: The text '(number) results for (keyword)' text is translated to the non-English language.

Actual behavior: The text '(number) results for (keyword)' text is seen in English and is not translated.

AI Search

PRB1843571

AI Search's NLQ Genius result 'None of the above' option doesn't work as expected Enable the NLQ Genius result for a search application. Search for an utterance that contains multiple table names. Select None of the above in one of the menus of the Genius result card.

Observe that there's no result in the table. The NLQ query didn't properly remove the table which had None of the above selected for it. An error shouldn't display.

AI Search

PRB1850631

KB1949808

The table field for EVAM view configuration matching of a search record is always the parent table With the new EVAM-lite implementation, there are 3 gaps in the logic for determining which view configuration to use for a given search result. 1. If a view configuration has a condition based on a field that isn't included in the list of table fields, that field won't be returned from AIS, and so the condition never matches. Even if the field is included on the 'Table Fields' list, if it's a field that only exists on a child table of the table the indexed source is based on, the field won't be returned from AIS and so the condition never matches. If the first view configuration for a particular table comes after the default/global view config, it is never used. Whereas, EVAM had a more nuanced selection process that would look for all view configuration that matched on the table before falling back to those for ancestor tables or the global/default table. Set the system property glide.search.evam.logger.enabled to true. Open the Service Portal and search for 'new hire'. Open the syslog. Filter on 'Created'. Notice there's a message that contains: '[SEARCH EVAM] SearchResultTemplateGenerator: Using View Config 633c3b5d53a710 10968addeeff7b1218 for Result with table sc_cat_item and sys_id 6690750f4f7b 4200086eeed18110c761'.

Expected behavior: Service Portal's EVAM Def'n has a view configuration called 'Catalog Search Results - Order Guides', which has a condition of 'sys_class_name = sc_cat_item_guide^EQ'. This is the view configuration that should be used, and the syslog entry should contain: '[SEARCH EVAM] SearchResultTemplateGenerator: Using View Config 44c37371c3202010 825039b06e40dd4b for Result with table sc_cat_item and sys_id 6690750f4f7b 4200086eeed18110c761'.

Actual behavior: The incorrect view config is being used. 633c3b5d53a710 10968addeeff7b1218 is the sys_id of the view configuration called 'Catalog Search Results', which is the generic view configuration for catalog items, and doesn't have any conditions beyond table. But the 'New Hire' category item is an 'Order Guide', and there's an EVAM view configuration specifically for that.

AI Search

PRB1852129

Selecting a search result in the Portal adds the parameter 'SearchTerm', leading to a 404 error With AI Search enabled, searches in the Portal lead to a '404 page not found' error. This occurs when search results that are external links are presented in the search results. When a search result is selected, an additional parameter is added to the URL '&searchTerm=', which causes the 404 error. Navigate to a Xanadu instance. Add an external link to the AI Search source. Navigate to the Employee Portal. Search for the external link. Select the top search result. Observe that 'searchTerm=' is added to the URL.

Expected behavior: The user lands on the external link after selecting the search result.

Actual behavior: The user lands on an page with the error message '404 Page not found'.

AI Search

PRB1852402

KB1909618

SearchAnalyticsService. pruneSearchSignalEvents occasionally purges events with the wrong application ID The sysauto_script scheduled job, 'Prune Search Signal Events', may cause sys_search_events and its related tables to be incorrectly pruned. Refer to the listed KB article for details.

AI Search

PRB1857237

Images aren't returned for Now Assist actions on Service Portal On a Yokohama instance with Now Assist for search 10.0.14, navigate to Service Portal. Search for 'Apple' or 'Laptop'.

Expected behavior: Images should be returned for the Now Assist actions Genius Results.

Actual behavior: Notice that the images aren't coming back for Genius Results.

Analytics Data API

PRB1834167

Slow indicator based PA widgets Navigate to the SaaS Overview page of SAM workspace. Monitor network calls and slow patterns and leverage WPT for further analysis.

Notice stale subscriptions by instance.

Analytics Export API

PRB1842896

The legends of visualizations are too small and null text appears for the heading and description This is a product update. Antivirus Scanning

PRB1835660

The antivirus job updates all columns instead of only the 'State' column The antivirus job updates all columns in some scenarios. It should only update the state column when attachment.setState(advice) is called. However a forceUpdate is occurs, which ultimately updates the entire row, including the state data. Additionally, when the old table name and table sys_id are updated, the attached file is moved to the previous table. Log in to a Washington DC instance. Navigate to All > Self service > Service catalog Select > Mobiles > Add to cart Upload a 10MB file. Select Order nowb Navigate to sys_attachment.list.

Expected behavior: The table name should be sc_req_item on the available 'State'.

Actual behavior: The antivirus job updates all columns instead of only the 'State' column.

Application Install Engine

PRB1836818

A parent application installs successfully despite missing dependencies A parent application (for example, Generative AI Controller 9.0.1-Snapshot) is installed successfully even though its dependencies (for example, Microsoft Azure AI Speech Spoke) were not installed during the process Attempt to install a parent application with known dependencies. Simulate a scenario where the dependency (for example, Microsoft Azure AI Speech Spoke) fails to install.

Observe that the parent application still installs, creating a record in the sys_store_app table, but dependencies remain missing.

Attachments to Records

PRB1849752

KB1885864

There's an issue with archive table clean-up using the 'PurgeOrphanAttachments' job There's an issue that may result in the unintentional removal of records from the sys_attachment table under specific conditions. The issue may impact instances on Washington DC and later releases. Refer to the listed KB article for details.

Automated Test Framework (ATF)

PRB1852376

The user observes an error banner when a test is generated An error is posted in a banner reading: 'Not allowing update of property: glide.lastplugin.' Log in to an instance as a user with the now.assist.creator and atf_test_admin roles. 2. Navigate to ATF > Steps > Create with Now Assist . 3. Enter a prompt and select Generate Test Preview Check page after preview is loaded.

An error is posted in a banner reading: 'Not allowing update of property: glide.lastplugin.'

Case and Knowledge Management for HR Service Delivery

PRB1827858

Ship RCA for a KB search in the target scope Set up Now Assist for HR. Enter a query in Virtual Agent: 'Tell me about parental leave policy' or any other KB related query.

Expected behavior: The numbers should be visible and clickable.

Actual behavior: The numbers aren't displayed in the KB result.

Case and Knowledge Management for HR Service Delivery

PRB1842923

An RCA is generated when a contact is added on the My Profile page in ESC portal An RCA error is shown and no details are displayed on page. Log in as admin and navigate to ESC portal. Select the Avatar icon and select a profile. The HR contact widget is displayed.

Select Add contact and enter the details. Save.

Observation that although a record is created, an RCA error is shown and no details are displayed on page.

Case and Knowledge Management for HR Service Delivery

PRB1844302

Ad hoc tasks generated from a flow aren't supported in the playbook on HR Agent Workspace Create a test LE event. Add several activity sets to it. Create a subflow in Flow Designer. Create activities in all of the activity sets of as many different activity types. For flow activities, make sure to define 'Activity Field Mappings'. Tie the LE event to HR service. Create a case of that HR service.

Notice that LE activities can't be closed and closing all activities in an activity set triggers the next activity set (if it is a dependent activity set).

Case and Knowledge Management for HR Service Delivery

PRB1850236

RCA issues with tuition reimbursement AI agents There are RCA records that are needed in app-hr to let tuition reimbursement request AI agents to function. Scenario 1:

Test the query: SELECT customer_contact0.`sys_id` FROM (customer_contact customer_contact0 INNER JOIN sys_user sys_user0 ON customer_contact0.`sys_id` = sys_user0.`sys_id` ) WHERE (sys_user0.`home_phone` = 'ani' OR sys_user0.`mobile_phone` = 'ani' OR sys_user0.`phone` = 'ani') Notice that the query response time is approximately 5.5 seconds.

Scenario 2:

Test the query: SELECT sys_user0.`sys_id` FROM sys_user sys_user0 WHERE (sys_user0.`home_phone` = 'ani' OR sys_user0.`mobile_phone` = 'ani' OR sys_user0.`phone` = 'ani') Notice that the query response time is approximately 3 seconds.

Scenario 3:

Test the query: SELECT csm_consumer0.`sys_id` FROM csm_consumer csm_consumer0 WHERE (csm_consumer0.`business_phone` = 'ani' OR csm_consumer0.`home_phone` = 'ani' OR csm_consumer0.`mobile_phone` = 'ani') Notice that the query response time is approximately 1 second.

Case Card Component for HRSD Agent Workspace

PRB1828093

Tooltips aren't working After upgrading to Xanadu, the tooltips stopped working on all the workspaces. Access any Xanadu instance that was upgraded from Utah or Washington DC. Navigate to sys_ux_lib_asset_list. Observe if the instance has the file sys_ux_lib_asset_ 4eca5b08258a2192 915e9d083b0bf32e.xml. Open any workspace. Observe that there's no tooltip. Remove the file mentioned on step 3. Observe that the tooltips are working.

Case Management

PRB1854268

Slow queries on Voice Interaction Creation for Consumer Discovery Flow Queries are taking almost 10 seconds when testing Voice Interaction Creation. Communities

PRB1843991

Date pickers are not loading in communities Changes to support the yyyy-MM-dd date format is not supported in portal. Log in to an instance as an admin user. Open a community. Create an event. Select dates from the date picker.

Expected behavior: The date picker functionality should work without issues.

Actual behavior: The date picker is not working.

Configuration Management Database (CMDB)

PRB1838429

The Configuration Management Database (CMDB) cleanup job deletes valid records from sys_object_source while cleaning up invalid records in the table The CMDB cleanup job deletes all rows from sys_object_source, both valid and invalid, instead of deleting only invalid records. Create multiple CIs with respective SysObjectSourceInfo. Duplicate where needed based on the data setup. Run the script to make target_table. Run the sysauto_script job: CMDB Sys Object Source Cleanup.

Expected behavior: Only some rows are deleted.

Actual behavior: All rows get deleted at each run of the clean up job.

Content Analytics

PRB1837889

KB1899731

Content Analytics daily processing job evaluates all non-campaign data Only recently added records should be updated, however all records in the sn_cd_analytics_stat table were updated after several days. Refer to the listed KB article for details.

Content Experiences

PRB1846722

Software Composition Analysis (SCA) form doesn't save after 'Use a content template' is unchecked Publish plans generated by the Content Template should be generated even again after being deleted and unchecking 'Use a content template'. Install the latest Content Publishing. Navigate to Create New > Articles & Pages > Company Event . Complete the required fields. Select Save and Continue . Enter in the default schedule. Select Save Availability . Select Activate Generated Plans . Delete the publish plans generated by the Content Template in the Publish tab. Select the Design tab. Uncheck 'Use a content template'. Re-enable it. Select Save in the modal (Change templates modal) . Select Save and Continue .

Expected behavior: The Content Template publish plans should be generated again when the user wants to use the same plan after deleting it without needing to switch to another content template.

Actual behavior: Content Template publish plans are not generated.

Content Publishing

PRB1831890

The publish plan is missing for audience groups other than active users in the content record view The publish plan for the 'Active users' audience group shows up in the related list, when it should display all publish plans associated with the content. Content Publishing

PRB1833603

A category from a new content template doesn't appear in a list in the design panel The category from content template doesn't appear in the list, but it appears in the SCA preview. Add a category to the news content template. Create news content with the above content template.

Expected behavior: All categories are displayed in the design panel list.

Actual behavior: The category from content template doesn't appear in the list, but it appears in the SCA preview.

Content Publishing

PRB1837860

The Event Calendar widget 'Holiday Calendar' isn't generating the correct .ICS file Users are unable to import all events from that .ICS file into Mac Calendar or MS Outlook. This issue can be reproduced using either Mac Calendar or MS Outlook. Using Mac Calendar: Navigate to /esc?id=esc_dashboard. Find the Holiday Calendar. Select Add all to Calendar . Double click on the downloaded .ICS file. Open the file by double-clicking it. When adding a new event, select New Calendar... . Select OK . Verify that a new calendar named 'Holidays_2025' has been added to the Mac Calendar. Browse through the months and observe that only one entry is present, while all other entries are missing.

Expected behavior: The import for all events should work in the calendar.

Actual behavior: Users can't import all events into the calendar. It only imports the first entry.

Customer Service Management

PRB1838688

The Agent email address is displayed to the customer in the history instead of the distribution list when an agent replies The Agent email address is displayed to the customer in the Activity Stream Observation instead of the distribution list Log in as an agent. Navigate to any case or email interaction record. Send an email from workspace. Select Reply or Reply All from the Activity Stream Observation once a customer replies.

Notice that the Agent email address is displayed to the customer when an agent replies in the history.

Customer Service Management

PRB1855041

Unable to create an email draft in an application scope The sys_email_draft table has table-level access limitation. Only 'Can Read' is allowed in the application scope. AI Agent > Testing . Select the AI agent 'CSM Response Handler'. Enter the task detail as: record_table = 'sn_customerservice_case' record_sysid = '5078cc9a2be71210f980f0aef291bf0b' email_reply_content = 'We can't complete this case until missing fields and missing documents are added'

Observe the email response tool 'Draft Email' returns an error message 'Email draft is failed created'.

Data Archiving

PRB1826830

Rearchiver runs for few days due to incorrect query logic when the archive rule has an 'OR' condition Re-archiver can run for over 4 days without completion. In the localhost log, there can be a long query result set, such as 1409626 rows. Database Persistence - Data Access

PRB1840224

Upgrading an instance with many sys_user records results in significant unresponsiveness RecordHierarchyPathComputation makes a database call to fetch data for 100 users from the sys_user table. Because this table contains around 10 milllion records, this could slow down performance significantly. Database Persistence - Data Access

PRB1842119

The ViewWhereClausePostgresSanitizer method isn't handling NOT LIKE correctly Database Persistence - Data Access

PRB1842672

After renaming columns of a staging table to under 63 bytes for applicable ones, the staging table has syntax errors when accessing the list view Database Persistence - Data Access

PRB1855418

Check enabled property before listening to source record changes Java code should check for glide.db.record_ hierarchy.hierarchical _record_support.enabled property. If disabled, no events should be created when the manager value changes on sys_user. Database Persistence - Data Management

PRB1808866

Inefficient chunk production for a document ID type reference For a document ID type reference, the 'Unreferenced Record Cleaner' producer first computes the list of unique table names and then produces the chunks. The SQL query to compute the list of unique table names can timeout leading to no chunks being produced. Create a large table with a document ID type reference. Have a large number of unique table names in the table name field. Set the SQL timeout (sysrule_quota) to a small value.

Observe that 'Unreferenced Record Cleaner' producer times out computing the list of unique table names, thus producing no chunks.

Database Persistence - Data Management

PRB1820795

DMJob allows the restarting of timed out DM runs This issue was seen in an unreferenced record cleaner cleanup. Runs are left in a 'processing' state. Database Persistence - Data Management

PRB1827006

An invalid GlideLogLogger query detected This invalid GlideLogLogger query detected was detected in Yokohama. Database Persistence - Data Management

PRB1840970

Monthly/Yearly scheduled jobs named 'Physical Table Stats Aggregator/Gatherer' causes slow CPU and instance responses This problem manifested primarily on demo instances that have more than 300 DBIs, but it isn't necessarily isolated to demo hosts. Database Persistence - Data Management

PRB1845280

Users see a null point error when turning on archive debugging The error caused archive reparenting process to fail and the state to be in 'error'. Database Persistence - Data Scale

PRB1807483

Track the number of total/dropped messages per SqlType Currently, the number of dropped messages is already being tracked and the stats are exposed in xmlstats. When a capture is run, one can hit the xmlstats to get the state/health of the capture, which includes the number of dropped messages. However, the dropped messages are not tracked per SqlType, which makes it impossible to know the percentage of the dropped messages. Database Persistence - Data Scale

PRB1834412

Make JDBC driver properties load dynamically from the DB so nodes don't need to be bounced This property currently requires updating file properties and bouncing of nodes, which is hard on instances. Update the sys_properties table with glide.db.postgresql. jdbc.largeResult SetProtectionMethod = disk.

Observe JDBC driver still uses stream mode.

Database Persistence - Data Scale

PRB1834816

Send txn-level SQL execution time in micros Currently, TransactionMessage.sql_time is being sent to indicate the total SQL time for the transaction. The value comes from Transaction#getSQLTime and the unit is in milliseconds. The total transaction-level SQL time should be measured and sent in microseconds. Database Persistence - Data Scale

PRB1841215

Restrict primary key-ordering injection for Postgres only Primary key ordering was dynamically added for certain kinds of queries (i.e., REST/BATCH_REST, non-referred, non-interactive queries with windowing). The change could adversely impact query performance for MySQL. Database Persistence

PRB1849730

KB1901158

Oracle prepared statements leaked for sys_attachment_doc queries When running Glide with an Oracle database, when loading an attachment, a PreparedStatement leaks. This leak eventually cleans up when its database connection is recycled. However, if enough attachments are loaded before the connection is recycled, an OutOfMemoryError can occur, resulting in the application node restarting. Refer to the listed KB article for details.

Data Privacy (Classic)

PRB1844781

Raise max limit of characters for Data Privacy APIs This is a product update. Decision Table Builder

PRB1849431

The filter list shows SysIDs for Incident reference types Te sys_id is shown instead of the number. Add a reference type input and select the Incident/task or problem (any table with display value as number). Try to apply filter and select value.

Notice that the sys_id is shown instead of the number.

Decision Table Builder

PRB1849433

Referencing sys_choice table in DT causes the sys_choices to be deleted Publishing a decision table causes deletion in sys_choice table. Declarative Actions

PRB1839321

Customize flow on the 'Order' line item loads a blank screen for Order Agent/Order Admin users When selecting the Customize flow action on a newly created 'Order' line item for a given Order, the page fails to load. Declarative Actions

PRB1843195

Field decorators for 'Search for Records' and 'Open Records' do not work The icons are visible but no action occurs when selected. Create a user with role sn_esg.data_owner. Navigate ESG workspace. Select List view > Manual metric definition list Create a MD and add a data owner. Add entities from the related lists. This auto-generates the metrics.

Refresh the record page and select Execute . Log in as Data owner. In ESG workspace, select Metric tasks on the breadcrumb. This shows the data task.

Select the cell under the entity column to open the side panel.

Expected behavior: The i icon and search icons are not visible.

Actual behavior: The icons are visible and no action occurs when selected.

DevOps (Family)

PRB1839002

A DevOps event isn't honoring load checks on the sys_flow_context table Discovery

PRB1837810

vCenter Discovery doesn't go through IRE As vCenter discover doesn't go through IRE, users can't leverage reconciliation rules. The actual source for a correlation ID is a third party integration. However, Discovery is overriding this field after integration updates the correlation ID. If not planning for IRE rules on vCenter Discovery, there should be configurable functionality to skip some fields. Discovery

PRB1843022

Simple Network Management Protocol (SNMP) GetTable commands during pattern execution no longer exit the pattern when errors occur that exceed the limit SNMP GetTable commands no longer exit pattern when errors occur that exceed the limit, and the failure count continues to increase. Setup a Discovery. Run a Discovery against an SNMP device that will return errors running 'getTable' requests. Ensure this sets the MID properties 'mid.sa.snmp.allowable_f ailures_before_success' and 'mid.sa.snmp.allowable_ failures_after_success' to 0.

Check the logs after the Discovery. Observe messages such as, 'SNMP command failure count is 1 and allowable failures before success is 0. Exiting pattern execution'.

Expected behavior:The pattern should exit after the first failure.

Actual behavior: The pattern doesn't exit, and the failure count continues to increase on subsequent errors.

Discovery

PRB1860779

True-up licensing app Document Intelligence Unified Backend

PRB1838171

Integration should be hidden or disabled for Q&A or doc extraction use case for NowAssist Admin Integrations should be hidden if target tables don't appear. Install the app-now-assist-admin app. Navigate to the Now Assist Admin > Feature > Platform > DocIntel Skill > Documentation Q&A . Create a new use case without the target table. Hide integration or disable Add Integration if the target table doesn't appear.

Document Intelligence Unified Backend

PRB1838171

Duplicate names are allowed for the Q&A usecase from Now Assist admin Duplicate names shouldn't be allowed. Provision an instance with the app-now-assist-admin app installed. Navigate to the Now Assist Admin > Feature > Platform > DocIntel Skill > Documentation Q&A . Create a new use case with 'Usecase1'. Create another usecase with the same name.

Document Intelligence Unified Backend

PRB1845138

The 'Create field group' page displays tax fields that are still not implemented The fields ' Sub Field Group Taxes and Non Table Taxes types can be selected even though they are not implemented. Create a use case. Open the 'Create field group' view.

Notice that the fields Sub Field Group Taxes and Non Table Taxes types can be selected.

Document Intelligence Unified Backend

PRB1846148

KB1924055

Fields under table field group are not created for Document Extraction Capability During the installation process, descriptions are mandatory for fields but not for field groups. However, when attempting to create a field group without providing a description, the user is blocked due to a mandatory description business rule applied to both fields and field groups. Navigate to Now Assist Admin > Features . Select Platform > Document Intelligence . Select Document Extraction . Create a Use case UC1. Create two fields under UC1. Fields are displaying under UC1. Create a table field group and create some fields under that field group.

Expected behavior: Created table fields are displayed.

Actual behavior: Table fields are not displayed.

Document Intelligence Unified Backend

PRB1850474

Model reverts to an old version after upgrade due to a race condition This is a product update. Document Intelligence Unified Backend

PRB1853246

Erroneous upgrade of Gen AI use cases Create a new Gen AI use case using Now Assist Document Intelligence. Run the upgrade job.

Observe that use case gets upgraded when it shouldn't be.

Document Management Services

PRB1841221

PDF generation is failing and unable to print the QR code This issue was observed in Yokohama. Hop into an instance. Navigate to the Spaces table. Open any space. Select on Create QR code . Notice this navigates to the 'Print QR codes' page. Select Print QR codes .

Notice that the QR code is unable to print, the job is stuck in 'work in progress', and the PDF is not generated.

Document Management Services

PRB1847231

PDF error while scheduling reports with the type donut or graph on classic dashboards Scheduled PDF type reports are failing for donut, graph, and bar chart report types. Dynamic Translation for Virtual Agent

PRB1853153

Virtual Agent responses are in English when Dynamic Translations are on This impacts Brazilian Portuguese, French, German, Italian, Japanese, and Spanish. Ensure Dynamic Translation is enabled and Native LLM is turned off. Set the language session to Japanese. Navigate to 'https:// .service-now.com/sp'. Open the Virtual Agent chatbot. Request for '社内在庫管理' and, once the item is found, start the request. Begin entering Serial ID item inputs. Continue responding to any additional questions prompted by the chatbot. Observe the language of the chatbot's responses.

Expected behavior: All chatbot responses, including those for Serial ID item inputs and other user-provided answers, should be entirely in Japanese.

Actual behavior: The chatbot responds in English for every input provided by the user, including Serial ID item inputs and any other follow-up responses in the process.

Dynamic Translation

PRB1847469

A Spanish user runs skills and gets a response in English Set up Dynamic Translation. Impersonate an agent. Change the language to Spanish. Type or select a skill pill.

Expected behavior: The user gets the entire response in Spanish

Actual behavior: The user gets a response in English and Spanish.

Dynamic Translation

PRB1859540

Missing functionality for inbound text from Virtual Agent (VA) to bypass DT for an LLM conversation Provision an instance with VA LLM installed. Install one of the native languages supported by LLM. Switch a user preferred language to the language. Start a VA conversation in the language.

Expected behavior: VA shouldn't DT the user utterance before sending to LLM.

Actual behavior: VA DTs the user text to English and sends to the LLM, which responds in English. This isn't expected since the user language is different than English.

Edge Encryption

PRB1844471

After a Vancouver upgrade, a scheduled upgrade is blocked from appearing on a Washington DC or Xanadu's instance for a Vancouver proxy The Schedule button doesn't appear on the edge proxy page, so users are unable to schedule an upgrade. Email Notifications

PRB1846432

SMIME Configuration with encryption doesn't work for the outbound flow An email sent with encryption enabled is set to send-ignored and throws an error. Provision an instance with the SMIME plugin installed. Configure the CA, issuing and recipients certificates in the instance. As a user with elevated privileges, install the email account certificates. Enable the SMIME properties for both inbound and outbound flows. Open an incident. Send a email with encryption enabled.

Expected behavior: The email is sent with encryption.

Actual behavior: The email is set to send-ignored with an error: 'Exception while encrypting the mime message: No default SecureRandom specified and one requested - use CryptoServices Registrar.set SecureRandom() or CryptoServices Registrar.setSecure RandomProvider().'

Email Notifications

PRB1848037

Email client template doesn't register external users as recipients In Yokohama, email clients aren't registering external users with email addresses that aren't part of the sys_user table from the client template. Employee Center

PRB1800350

Web Content Accessibility Guidlines (WCAG) issue for the widgets on the Portal is not announcing a section or groups The screen reader is not announcing the concerned group as the user tabs through widgets with subsections. Use a screen reader. Go to the Employee Service Center or Service Portal. Tab through a widget that has subsections.

Expected: The screen reader should announce the group name when user navigate to any group or section, and the user will come to know in which group the focused element is in.

Actual: The screen reader is not announcing the concerned group as the user navigates any of the sections or groups in the home page, and instead announces just the focused element details.

Employee Center

PRB1806589

KB1704673

Employee Center autocomplete suggestions don't work in Xanadu The autocomplete suggestions of a base instance ESC AI Search doesn't work in Xanadu. Open a base instance ESC Portal in Xanadu. In the Search box, type 'What is spam?'.

Expected behavior: There are suggestions in the typeahead widget.

Actual behavior: There are no suggestion results.

Employee Center

PRB1817222

Level 2 subcategories don't follow a tree form in the 'Categories' widget The 'SC Categories' widget doesn't display the proper indentation for the Level 2 categories. The tree structure of the second level is the same as the parent and this creates confusion of where the categories end. Navigate to any Washington DC instance. Navigate to esc?id=sc_category. Select the second level catalogs.

Expected behavior: The second level content under the tree should get aligned similarly to the first level.

Actual behavior: The content under the first level is properly aligned below the tree. The second level content isn't aligned properly under the tree.

Employee Center

PRB1820904

KB1705991

A missing semi-colon in the EC Theme breaks the CSS resolution A missing semi colon at the end of a new theme variable in EC Theme causes the CSS resolution to break. Log in to an instance with the latest EC apps. Create an incident using the 'Create Incident' catalog item on the ESC Portal. Navigate to 'My Requests'. Open the newly created incident.

Observe that the 'Start' text isn't encircled in a green color.

Employee Center

PRB1827901

On the EC homepage, the 'My items' widget displays 'You don't have any items yet', then loads The text 'You don't have any items yet' shouldn't come up unless there aren't any active activity configurations on the instance. Employee Center

PRB1835498

KB1778952

The 'Delegate this task' on a Journey Task is missing on the jny_task_details page if the same task is not part of any to-do configuration Under certain circumstances, 'Delegate this task' might not be visible on the jny_task_details page for some Journey Tasks. Refer to the listed KB article for details.

Employee Center

PRB1843331

The ACL for kb_knowledge in Employee Center Core provides admins access to edit the knowledge article in the 'Retired' Workflow Users are able to edit knowledge articles that are in the 'Retired' Workflow when the Employee Center Core application is installed. Navigate to an Xanadu instance with the Employee Center Core application installed. Navigate to any knowledge article in the 'Retired' workflow state.

Observe that an article is editable with the workflow state as read-only.

Employee Center

PRB1846423

HTML fields on published articles are minimized in Native UI even when they contain content in Yokohama The content of the article cannot be seen unless the field window is manually expanded. Create an article using an article template. Add a line to each of the HTML fields. Complete the publishing process. Navigate to the article in Native UI once it is published.

Notice that the content cannot be seen unless each field is manually expanded.

Event Management Connectors

PRB1842835

KB1775976

AWS SNS basic authentication isn't working with the Rest API Access policy for the inbound_event rest API used by push connectors Refer to the listed KB article for details.

Event Management Connectors

PRB1846463

Events are not generated using Azure authorization Navigate to a Xanadu or Yokohama instance. Create Azure authorization. Send an event.

Notice that events are not generated.

Event Management

PRB1822392

After an upgrade to Xanadu, if automated grouping is turned off, (sa_analytics.aggregation_enabled=false) tag-based grouping isn't working The sa_analytics.aggregation _enabled property should be responsible only for automated, CMDB and text grouping. In addition, there should be a feature flag property on the entire query job (sa_analytics.query_job_enabled). When set to false, no logic inside the query job executes. Event Management

PRB1833315

Update itom-noc-app version This is a product update. Event Management

PRB1834020

A user with the role evt_team_operator can read all records from the em_root_cause table. In the em_root_cause table, a user with the role evt_team_operator should only be able to read root_cause_alert or parant_alert records that are part of their groups. Event Management

PRB1835099

evt_team_operator has no access to flow information evt_team_operator has no access to flow information and evt_team_operator doesn't know when the flow of playbook is done. Log in / impersonate evt_team_operator. Open express list and open an alert. Activate the playbook button. Run remediation - Create incident.

Notice that the incident is created but remains 'In progress' rather than 'Complete'.

Event Management

PRB1835604

Impact path in Service Map not showing alerts An evt_team operator user cannot see alerts in an impact path. Impersonate an evt_team_operator. Open Service Map. Open an impact path.

Notice that alerts cannot be seen by the user.

Event Management

PRB1838597

KB1743614

Event Rule changes can cause event_rule.update_events to block system events processing, causing a performance issue in the instance When Event Rules are inserted or updated, an 'event_rule.update_events' system event is fired in the default events queue to re-check any event records not yet covered by any previously existing event rule. The script action 'Update event rules for empty events/Update rules after deletion of ER' runs for the event, which processes batches of system events from the platform and other features. When an instance has a large number of em_event records matching the new rule criteria, this causes a long running transaction. Events can take several minutes to process, blocking the 'Events process 0' job of the app node, delaying the processing of other important events that should be processed in near real time. Open an instance with Event Management installed. Insert, update, or delete an Event Rule in which there will be a considerable number of existing em_event record that will match it.

Event Management

PRB1840955

Network traffic groups are created when the property sa_analytics.aggregation _enabled is set to 'false' Open a track instance. Install the event management plugin. Install the Tag Based Clustering Engine scoped app (sn_em_tbac), Service Management plugin, and the Service Mapping Plus app (sn_sm_scoped_app). Set the property sa_analytics.aggregation _enabled to 'false'. Run the script to create service mapping data. Make sure the 'hash sm_is_data_training_complete' in the sa_hash table is 'true'. Execute the scheduled job 'Event Management - Populate Service candidate process to process mapping'. Navigate to the table em_service_candidate_ process_mapping. Choose a record in that table. Send alerts on the 'first ci in connection' and 'second ci in connection'.

Notice that a network traffic group was created.

Event Management

PRB1842565

Simulation results are not being displayed When there are no matches in the first bulk query of 300 alerts, the simulation results appear but then disappear after a few seconds. Create a new grouping automation where alerts with the node not containing a name are excluded. Run the simulation.

Observe several results in the total, then the number disappears and is replaced by "No matching alerts. There are no alerts that match the defined conditions and filters for this simulation."

Flow Engine

PRB1843277

Users get an error when creating a flow from Table Builder or from logic and automation on a partially upgraded instance An error is thrown: 'java.lang.NullPointerException: Cannot invoke "com.glide.db. PrimaryKey.addQuery (com.glide.db. meta.Query, String)...' Provision an instance having Washington DC installed. Partially upgrade it to Yokohama. Navigate to AES. Create an app or use existing an app. Create a table in it. Edit the table. Create a flow in it.

Expected behavior: The user must be able to create the flow in it.

Actual behavior: The user is getting an error.

Flow Engine

PRB1856307

Use VA-threads in Flow Engine This is a product update.

Flow Engine

PRB1856308

Flow Engine Glide tracing This is a product update.

Flows (Family Channel)

PRB1827921

KB1809423

The 'String to Date' function is not working as expected after upgrading to Xanadu On Flow Engine v2, when an invalid transformation such as 'String to Date' is applied to a field which returns a date value (ex. Duration), it returns the display value of Duration. Refer to the listed KB article for details.

Flows (Family Channel)

PRB1844406

The IntermediateFlow. processIntermediateFlow() API doesn't work properly with the trigger type 'sla_task' Flows (Family Channel)

PRB1850367

Enable a generation_source value other than 'text2flow' in Flow Generation GRC Platform Plugins

PRB1789050

When importing policy text, images don't render and there's misalignment In Compliance Workspace with O365 Integration enabled, 'Import Policy Text - Images' don't render and there's misalignment. Impersonate a user. Open a policy in the Compliance Workspace. Create a policy in 'Draft'. Navigate to 'Policy text'. Select Import Policy text. Add a file in attachment. Select Import . Navigate back to the 'Policy text' tab.

Observe the misalignment.

GRC Platform Plugins

PRB1842928

The Revised by field is empty when a policy is re-published in Policy and Compliance Re-publishing a policy after moving it into a 'Draft' state displays an empty Revised by field. Navigate to an instance. Create a policy. Publish the policy. Move the policy into the 'Draft' state. Re-publish the policy.

Health Log Analytics (Family)

PRB1838418

Elasticsearch fails with parsing errors due to automatic numeric_detection When Elasticsearch Datainput has the Timestamp field format field populated, any value set to "Delay in reading current timestamp" creates an exception in the code and the data input fails. Create ES data input. Set a 'Timestamp field format'. Start it and verify that everything is working. Add any value to "Delay in reading current timestamp". Save and publish.

Expected behavior: Data input runs and the feature works.

Actual behavior: Data input fails and MID throws an exception.

Hermes (Family)

PRB1832870

'Potential infinite loop' errors in the 'MIF Consumer' job The 'MIF Consumer' job fails when attempting to poll for new messages on the MIF topic. Hermes (Family)

PRB1833592

Topic sync fails as a result of moving an instance between two clusters within the same data center The topic sync job fails to create topics on destination cluster because the three letter code is the same. Hermes (Family)

PRB1841698

KB1809311

There's duplicate entries in hermes_cluster_config Duplicate entries in hermes_cluster_config table are causing dependant plugins to not work as expected, causing node failure during upgrades. Refer to the listed KB article for details.

Hermes (Family)

PRB1845171

After upgrading from Washington DC to Yokohama, the number of topics in the sys_kafka_topic table is doubled For example, there is a topic 'sn_streamconnect. scriptconsumertopic' in W in sys_kafka_topic table. After the upgrade to Y, there is additional topic record 'scriptconsumertopic' is noticed in sys_kafka_topic table. Hermes (Family)

PRB1845208

Hermes tables aren't being audited Modify hermes_topics_state or hermes_app_services.

Notice that it's not being audited.

Hermes (Family)

PRB1845224

There's no warning that deleting sys_kafka_topic deletes the topic in a cluster Deleting a topic in sys_kafka_topic deletes it in the cluster. Users should be warned about that. Delete a sys_kafka_topic record in Xanadu or later.

Notice that it's deleted in a cluster and no warning was given.

Hermes (Family)

PRB1847936

Reduce DB query for producing to shared topic This is a product update. Hermes (Family)

PRB1850227

Topic sync runs for apps that don't need it TopicSynchronizer only syncs snc.* topics, so it is not needed for apps like MIF (Multi-nstance Framework). Run a topic sync job with MIF installed.

Observe that it makes a list topic call unnecessarily.

Horizontal Portal Capabilities for Customer Service

PRB1827623

'[Add to Wishlist]' isn't displayed in the CSM portal after upgrading to Xanadu It can be added in Service Portal, but in the CSM portal, the 'CSM SC Cat item' widget doesn't have [Show Add/Update Wish List buttons] as an instance option. Provision an instance with the Customer Service Management plugin to have a CSM portal. Find one sc_cat_item with 'Catalogs' and 'Category' defined and 'Catalog' enabled with Wishlist=true. Confirm it in the CSM portal.

Expected behavior: It should be with the [Add to Wishlist] option, same as Vancouver.

Actual behavior: [Add to Wishlist] isn't displayed in Washington and Xanadu.

HR Service Delivery Case Management for Lifecycle Events

PRB1848928

There's an RCA error on creating LE and ER Cases for summarization An error is thrown: 'Read operation on table 'sn_hr_le_case' from scope 'Now Assist context menu' was denied. The application 'Now Assist context menu' must declare a cross scope access'. Log in to an instance. Create an LE case as an agent with the sn_hr_le.case_writer role.

Observe that an RCA error is thrown.

HR Service Delivery for Healthcare

PRB1782987

Relocation assistance and work visa transfer request are missing in pre-boarding Relocation assistance and work visa transfer request are missing in pre-boarding when the checkboxes are checked during onboarding, and the record producer do not trigger the cases. Open the healthcare onboarding catalog as a manager. Fill the required details. Check the checkboxes for relocation assistance and work visa transfer request .

Expectation behavior: These record producer variables should trigger respective cases.

Actual behavior: The variables are not triggering the respective cases.

HR Service Delivery for Healthcare

PRB1783004

The specialty field is not populated The specialty field is not populated in the adhoc update request form for education and trainings when an existing record is selected by the user. HR Service Delivery for Healthcare

PRB1832614

Stage1 of healthcare onboarding is getting errored out New Hire notification activity As an manager, navigate to ESC portal > Human resources > Onboarding . Open the 'Healthcare onboarding' catalog item and fill in the required details. Submit the catalog item.

Observe the case is getting created but stage1 is in an error state.

HR Service Delivery for Healthcare

PRB1832614

Stage1 of healthcare onboarding errors out a New Hire notification activity As an manager, navigate to ESC portal > Human resources > Onboarding . Open a 'Healthcare onboarding' catalog item and fill in the required details. Submit the catalog item.

Observe that the case is created but stage1 is in an error state.

HR Service Delivery for Healthcare

PRB1832662

Duplicate RCAs are present in app-hr and app-hr-healthcare When searching for RCAs for Healthcare application, there are no duplicate RCAs found. HR Service Delivery

PRB1830128

Quotes aren't correct in HTML in HR Workspace and Playbook after upgrading from Vancouver to Xanadu Special characters are rendered in an encoded format. HR Service Delivery

PRB1837460

Using the 'Email recommendations elaborate' functionality generates RCAs HR Service Delivery

PRB1840325

The State field is read-only for the Agent in an interaction When an interaction is created, the State field is read-only when it shouldn't be. Provision an instance with Agent Chat and sn_hr_agent_ws 4.0 installed. Log in to the instance as an agent. Create an interaction in Human Core scope or create an appointment from esc that creates an interaction in Human Core scope.

Expected behavior: The State field should not be read-only.

Actual behavior: The State field is read-only.

HTML Field Type Editor

PRB1826985

The 'depends on' column is empty for manually added dependencies The issue is found only in Yokohama instances. Install Business Continuity Management 7.1.0 apps on a Yokohama instance. Log in as a BCM Manager. Navigate to the BCM Workspace. Create a Business Impact Analysis on Adobe Acrobat. Navigate to the 'Assessment' tab. Navigate to Dependency assessment . Navigate to Hardware > Add dependencies . Verify that the 'depends on' column is empty for manually added dependency. Verify that status in source is 'valid'. Select Update dependency . Verify that the dependency added through the Configuration Management Database has the 'depends on' column filled. Verify that all manually added dependency statuses in the source are invalid.

HTML Field Type Editor

PRB1841733

KB1813433

There's warnings seen in syslogs on visiting a classic form with an html-editor on it 'com.glide.script.RhinoEcmaError: null is not a function. : Line(1) column(0) ==> 1: null()' warnings are displayed in sys logs after upgrading to Xanadu. Refer to the listed KB article for details.

Instance Data Replication (IDR)

PRB1795757

The IDR queue dashboard displays an incorrect value for the remaining messages that are to be processed for V2 sets The queue dashboard displays the end offset of partition 1 as remaining messages, even though from the topic inspector it's evident that there are no new messages arriving there (current and end offset same). The logic for remaining messages should account for an active partition and then calculate the remaining messages based on the current and end offset values. Instance Data Replication (IDR)

PRB1838458

Selected fields in 'Outbound Entry' aren't replicated to 'Inbound Entry' when a transformation is enabled (specifically sys_fields) When a user creates a 'Replication Entry' with transformation enabled, this freezes the selected/deselected sys_ fields. Specifically, it freezes the ones that are gated by the 'Preserved Modified By' checkbox. On a 'Producer Replication' set, have sys_ fields included and enable transformation on any table. Establish a 'Consumer' set. Ensure replication works. Remove/add a sys_ field on a 'Producer Entry' set. Synchronize on the consumer side.

Observe that the removal/addition isn't present on the 'Consumer Inbound Entry'.

Instance Data Replication (IDR)

PRB1846711

If the legacy cluster is offline, the 'IDR Producer' job is in a 'doNothing' state This prevents processing for Hermes sets too, even if the Hermes cluster is online. Have the legacy cluster offline.

Notice errors in the log and observe that the Hermes replication sets are also not processed.

Integration Hub

PRB1827642

Incorrect encoding of the URL in a REST step A new action created in Flow Designer with a REST step is encoded unnecessarily. Open an instance. Navigate to Flow Designer. Create a new action. Add a REST step. Configure the REST step.

Notice that spaces around the EQ operator are being replaced with incorrect characters and are encoded unnecessarily.

Integration Hub

PRB1830991

'Grouped by' records aren't shown when the user navigates to list view from a dashboard An invalid TRENDBY condition in the chart's data source results in records not being shown when the user navigates to list view from a dashboard. Integration Hub

PRB1836492

After upgrading to Xanadu, a 'No valid MID server' error is outputted by OAuthTokenRefreshJob The error 'No valid MID server with REST capability available to obtain new access token' is outputted. The use_mid field doesn't exist on the discovery_credentials table until the 'com.snc.mid. enhanced_security.oaut' plugin is installed. Prepare an instance which doesn't install the 'com.snc.mid. enhanced_security.oauth' plugin. Allow OAuthTokenRefreshJob to run. Check the syslog to see if the error message is outputted.

Integration Hub

PRB1843074

The configurability of call chain debug logging for Integration Hub is insufficiently granular There should be a couple more properties for if users only want to log certain scenarios. Enable glide.sys.client.call_chain.debug=true on an instance. Run a REST step as well as a RMv2.

See that users get logging statements for each of the following: Flow Engine starting, posting a usage to ua_ih_usage, and posting a transaction to outbound_request_usage_metrics. If users only care about one of these scenarios, this is more logging than is needed if users want to leave the logging on for something that might only happen a few times per month.

JVM at Scale

PRB1838848

User preference glide aggregate query ignores setWorkflow and setRunEngines The cache is flushed which causes the table descriptor cache to rebuild. Key Management Framework (KMF)

PRB1839570

Upgrading to Xanadu causes module keys that are wrapped with a deactivated IKEK to be rekeyed with the active IKEK and then deactivated This is an issue in KMF that causes module keys that are wrapped with a deactivated IKEK to be rekeyed with the active IKEK and then deactivated. The user is using a specific filter to find the correct module key to use for CLE, based on the sys_id. However, because that key was deactivated, CLE failed. Key Management Framework (KMF)

PRB1841667

An incomplete CRL Distribution Point is inserted to a leaf certificate When a leaf certificate is generated from a CSR, the CRL Distribution Point is inserted into the X.509 certificate. However, due to a flipped condition in KMFInstancePKIProvider, the serial number of the issuing certificate is not included, causing the distribution point to fall back to the default "fallback" endpoint. Setup IPKI. Generate CSR. Navigate to "sys_kmf_certificate" and select Request certificate . Upload the generated CSR. Download the newly generated certificate and inspect the CRL distribution within.

Notice that the serial number is not included at the end of the URL.

Key Management Framework (KMF)

PRB1847887

Support Bagheera-Phase2 enablement Knowledge Management

PRB1830531

Post-Xanadu upgrade, changing a KB's article length makes the article unsearchable The issue can be reproducible on any Xanadu instance. Language and Translations

PRB1835314

Search is not working in the sc_cat_item table when a catalog item is created in a non-English language, and is then updated to an English language in an Oracle DB instance When the user creates a catalog item in a non-English language, it can be searched by its name in the sc_cat_item table. However, when the name of the catalog item is updated to an English language, it cannot be searched in the sc_cat_item table in a non-English language. Legacy Agent Workspace

PRB1830362

Links are not parsed correctly for external users Links are not parsed correctly and 403 errors are seen in the browser console for external users. Embed Knowledge Article View Components on the third Party page. Log in to a third party page. Observe that the Knowledge Article View component is loaded once authenticated.

Embed the article which has some links in the article body or has some notifications in links.

Expected behavior: Links in the notification/article body should be parsed correctly.

Actual behavior: Links are not getting parsed correctly and 403 errors are seen in the browser console for external users.

Lifecycle Events

PRB1840971

A workflow errors out after reaching the maximum number of retries in a voluntary separation flow The Voluntary Separation Confirmation activity gets stuck for a long time and errors out after max retries. Navigate to All > Manage lifecycle events and open the offboarding (demo) event. Change the trigger condition of all activity sets to immediate. Select the Test activity sets icon. Select the subject person (they should have an employment type and employment start date in their HR profile) and select Test . A case is created.

Open the case and open the activity set Coordinate Separation Activities .

Observe that the Voluntary Separation Confirmation activity gets stuck for a long time and errors out after max retries.

Lifecycle Events

PRB1847452

The 'Check Activity closure - Flow' business rule (BR) may run and query more often than necessary Notice that the 'Check Activity closure - Flow' business rule runs and queries for all sys_flow_context updates where 'state=COMPLETE'. This can lead to performance issues with an excessive number of sys_trigger records created and unnecessary queries run by this BR. List Administration

PRB1767773

The list calculation shows an incorrect count when applying 'Group by' on the list After ensuring the total sum at the bottom of the list is the sum of all the priority values added together, applying 'Group by' results in the total sum at the bottom of the list to be incorrect. Open any list that contains more than 100 records. Add the priority column. Navigate to Configure > List Calculations > Total Value for the Priority list . Ensure that the total sum at the bottom of list should be the sum of all the priority values added together. Apply 'Group by Short Description or by Number'.

Expected behavior: The total sum should be sum of all the priority values.

Actual behavior : The total sum at the bottom of the list is incorrect.

List Administration

PRB1838932

Workspace list header disappears on reload The list header is not shown. Navigate to CSM/FSM Configurable Workspace. Open any list view. Refresh the page.

Expected behavior: The list heading is shown on refresh.

Actual behavior: The list heading disappears.

List Administration

PRB1840323

The Resume / cancel UI component doesn't show the Date field Selecting the Resume / Cancel buttons doesn't show the date field. List Filters

PRB1839491

Issue with filter query on Record List component when used from UIB When a list view with the Record List component is created using UIB, and the table query is passed as a parameter, the filter is applied but doesn't appear the conditions set. Navigate to provided URL. Select the record preview icon. This navigates to another page with the filter applied and filters the record as per the applied filter.

Open the conditions set.

Expected behavior: Conditions from the applied filter should be present.

Actual behavior: The conditions set is empty.

Major Incident Management

PRB1851629

Major Incident Management (MIM) is not loading when the Digital End-User Experience (DEX) plugin is installed When the DEX plugin is installed, MIM functionalities do not load. Log in as an admin. Install MIM. Install the DEX plugin. Create a new Major Incident. Select View Workbench .

Observe that the workbench is not loading.

MID Server

PRB1760614

SudoProcessor doesn't properly support commands with file paths When configuring certain commands used by 'Parse File', they fail with 'Permission Denied' errors if configured in Sudo with a filepath specified, such as: /bin/cat /path/to/file. MID Server

PRB1842068

Removing 'Check instance' from the policy does not remove it from the agent's check list for that policy When the list of checks on a policy is updated (checks are removed/added), the list of checks on the agent is only updated with the checks that have been added to the policy list, while checks that were removed from the policy list are not updated on the agent. Create a policy running check-discovery-basic check definition. Publish the policy and wait for it to start executing on the agent. Edit the policy in sandbox and replace check-discovery-basic with check-read-log. Republish the policy and wait for policy to sync to agent.

Expected behavior: The agent logs that the check list for the policy is just check-read-log. The agent only executes check-read-log as part of the policy run.

Actual behavior: The agent logs that the check list for the policy is check-read-log and check-discovery-basic. The agent executes both check instances as part of the policy run.

Mobile Experience for Field Service Management

PRB1840564

A map doesn't load when users tap 'set location' Users see a blank screen. Mobile Platform

PRB1826545

Unable to source a part from the part requirement flow for Mobile iOS An error message occurs when the user sources a part in the part requirement flow for Field Service Management (FSM) in iOS only. Navigate to All > System logs > Emails > Open recent email for a user with the role wm_agent. Select Enter . Log in as the user with the wm_agent role. Navigate to My Inventory > My part requirements > Create part requirement > Model : 3com cat 5 cable . Enter any required details. Select Submit .

Select Create part requirement in the list view. Select Find part > Give radius > Submit . Select any card on the map. Select a stockroom as a 'personal stockroom' for the user.

Expected behavior: It should be submitted and the success message should be seen.

Actual behavior: Notice the error message.

Mobile Platform

PRB1843738

Field parameters for the URL button type that are used for the URL template are always encoded even when it's not needed When selecting the options below on the Now Mobile app, the page doesn't navigate as expected. Instead, it is taken to a 'The page you are looking for could not be found' search screen. After selecting 'Go', the page is redirected correctly. Options: 'Open my Reservation » mesp?id=wsd_reservations' and 'Create a new general reservation »mesp?id=wsd_search'. Access the instance via Now Mobile. Select the following options and notice the issue described: Open my Reservation » mesp?id=wsd_reservations Create a new general reservation »mesp?id=wsd_search

Select Go .

Notice that the page redirects correctly after selecting Go .

Mobile Platform

PRB1844740

If a dot-walk field references a column in the parent table, document data isn't saved Document data isn't displayed offline because it isn't saved in SQLite DB. Create a Table A extending task. Add a reference column. Create a child Table B extending from Table B. Add a few columns. Add a form screen to display the Table B record to show the reference field defined in Table A. Verify that the form screen is displayed correctly in the mobile app. Go offline.

Notice that the form screen can't be displayed offline because the document data for Table B isn't saved in an SQLite database.

Next Experience Unified Navigation

PRB1836091

There's a 'Session Expired 401' modal on public pages The 'sn-banner-announcement-list' component emits an HTTP_ERROR_OCCURRED event causing a CANVAS_GLOVAL_ERROR event to open the 401 alert dialog. Create a page in UI Builder. Make it public. Log out. Open that public page.

Notice a 'Session Expired (401)' dialog displays.

Now Assist Panel

PRB1852531

The latency feedback messages are cut at the bottom The problem likely stems from a height issue for the container. Navigate to NAP. Type 'summarize a record'. Check the latency feedback messages.

Expected behavior: The message text is displayed whole in the container.

Actual behavior: The bottom part of the messages are cut.

OneExtend

PRB1856501

Non-integer temperature value in sys_generative_ai_config record results in NumberFormatException during OneExtend processing For TextToApp, our Azure OpenAI prompts have a temperature setting of 0.7. This results in a NumberFormatException being thrown in the console, and a generic error being written to the system log. Configure an Azure OpenAI prompt with a non-integer temperature value (for example, 0.7). Ensure system property sn_vad_genai.com.glide.cs. one_extend.auto_proxy_enabled = true. Execute the prompt via OneExtend.

Expected behavior: The prompt executes successfully.

Actual behavior: The prompt is never sent to the LLM, and errors are present in the logs.

Performance Analytics

PRB1837861

Incorrect Data is populated in CDC fact table when any record is created / updated / deleted at same time Mining occurs for the inserted record but not the updated record. Enable NAM on indicator and run first day and incremental jobs. Insert and update a record for the source table of the indicator at same time.

Observe that mining occurs for the inserted record but not the updated record.

Performance Analytics

PRB1854242

Turn off data snapshots on instances that are Raptor standard From the 'pa_indicators' list view and 'indicator' form view, users shouldn't see data snapshots. MLB-related buttons shouldn't be visible to users. Users shouldn't be able to modify them via the MLB system property. Platform Analytics Dashboard API

PRB1843769

Dashboard metadata broker is not evaluating early DashboardSysId is a CLIENT_TRANSFORM_SCRIPT, which makes it impossible for UXF to early evaluate this data broker. Open Platform Analytics Dashboards. Open any dashboard. Refresh the page. Observe network calls.

Expected behavior: Dashboard metadata is evaluated early and is a part of the macroponent call.

Actual behavior: A new batch request is made which includes the metadata data broker.

Playbook Experience

PRB1833127

Playbook doesn't display new cards when previous cards are completed in the HR Workspace New activities will appear only appear when the page is refreshed, instead of automatically appearing upon completing and closing the previous activity. Setup a lifecycle event. Select the Additional Actions icon at the top right of the page. Select Preview . Select Test . Observe that an HR case record was created. Open the created record in the HR Agent Workspace. Observe that Activity Set 1 in the Playbook tab created four activities. Complete the four activities. Observe that a fifth activity will appear. Open the fifth activity. Set the state to 'Closed complete'.

Expected behavior: A sixth activity will automatically appear.

Actual behavior: The sixth activity appears only when the page is refreshed.

Playbooks (Family Channel)

PRB1842669

Data definition synchronization slows down Playbook activation even when Playbook has no questionnaire activities Activating Playbook can take over 1 hour to complete on a Xanadu instance. After setting a system property to turn off flow data variable sync, the activation time decreased to 40 minutes. When running a background script to activate, the process took 19 minutes. Previously, activation time took between 8 and 10 minutes. Create a Playbook with 100 activities but without any questionnaire activities, adding a trigger and filling all required fields. Activate the Playbook.

Playbooks (Family Channel)

PRB1848445

A PD update set generation takes a long time and/or timeouts for large playbooks with many conditions to run This can happen with large processes. In extreme cases, update set generation takes 60+ minutes, where the entire process errors out. Create a large process (e.g. 200 activities), where all activities have a condition to run. Activate.

Notice how long it takes to generate the update set, and if it fails.

Predictive Intelligence

PRB1843673

The 'ML Cluster Detail Purge' scheduled job causes out of memory issues Predictive Intelligence Similarity Solution

PRB1826156

Untranslated annotations with the i18n language plugin The annotation, 'STEP 1: Please select the table & field(s) you want to use to retrieve your similarity results, and the table and fields you want compared' is left untranslated and in English. Set up a Xanadu testing environment. Install an i18n language plugin for French. Navigate to now/nav/ui/classic/params/target /ml_capability_definition_similarity.do .

Observe the hardcoded string, 'STEP 1: Please select the table & field(s) you want to use to retrieve your similarity results, and the table and fields you want compared'.

Process Mining

PRB1834245

Workbench loading times out for a 'Case' table The change made part of PRB1834245 times out the workbench because it takes time to query the records in a table that has huge data. Mine a project. Share to a user that doesn't have a process mining role and has access to incidents. Ensure the user can see at least one incident in the table.

Observe that the user can't see the workbench.

Project Management

PRB1829307

A project actual isn't populated in the resource aggregated monthly for October, though it's populated for September and November A category project actual isn't populated in table resource_aggregate_monthly for October. It does populate for September and November. There is one record for a project actual in October. If looking in resource_aggregate_weekly, all project actual records are there. Open the resource aggregate monthly [resource_aggregate_monthly] table. Only 1 record displays under the monthly table and it excludes the month of October.

Check in resource aggregate weekly [resource_aggregate_weekly]. Records are displayed as expected including the month of October.

Project Management

PRB1829721

For a group-based ORA, if users update allocation dailies, it's rolling up to only immediate user-based allocation but not rolling up to group allocation without a user Remote Tables

PRB1833193

There is a spike in performance when trying to get the display value of st_sys_design_system_icon In the class ScriptableTableDataCacheHelper, the method getSingleRowQuerySysId tries to retrieve cached rows for non-editable tables which causes the issue. Resizable Panes Component

PRB1830568

Resizable panes divider handle is not working properly in the CSM Configurable Workspace When adding an iFrame component in the tab sidebar, it causes an issue while trying to adjust the size of the panes in the workspace. Duplicate a page variant from the base instance page 'CSM default record page' in the CSM Configurable Workspace in the UI builder. Add a new tab in the tab sidebar. Add an iFrame component. Open a Case that applies the duplicated variant. Verify that the sidebar resizing issue occurs when the iFrame tab is open

Resource Management

PRB1841076

After an Xanadu upgrade, there's a resource reports issue Resource reports are broken after an Xanadu upgrade when the glide.sys.date_format is dd-MM-yyyy. On Xanadu, set the date format to dd-MM-yyyy or dd/MM/yyyy. Navigate to All > Resource > Resource Reports > Resource Reports . Start date auto populates = today's date. End date auto populates = 1 year from today's date - 1 day.

Update the start date to 10/12/2024 and end date to 11/11/2025. Select Run .

Observe the error message 'Report duration can't be more than 12 months'. The system considers the start date as being 12th of October and not 10th of December.

Rollback Contexts

PRB1844400

KB1803428

The 'Clean Expired Rollback Contexts' job causes memory issues and node restarts The job is streaming through large rowblocks of data and causing node restarts. The heap dump shows 1.2GB of memory taken by this job. Refer to the listed KB article for details.

SaaS integration with Adobe Cloud (Glide)

PRB1843443

KB1913878

sn_samp. UpdateReclamationCandidates > getUserSubscriptionCost code issue The potential_savings field is only present on the samp_sw_ reclamation_candidate table, and not in samp_sw_rc_m2m_subscription. This is causing the 'SAM - Updating Existing Reclamation Candidates' job to fail when updating the hybrid subscription cost. Refer to the listed KB article for details.

Scheduled Jobs

PRB1851796

Intermittent errors in GenAI calls due to missing startDate in transaction JobYieldCheck fails with a Null Pointer Exception (link) because fJobYieldInfo.getStartDate() is null. Set up NAVA with latest versions on yselfservice track. Launch a chat window and enter "What is spam" with streaming enabled. Execute a load test for the same flow (5/10 users).

Notice the exceptions in the error logs, sys_generative_ai_log table. The log file says failed due to "date must not be null".

Schedule Optimization

PRB1837461

Overlapping territories don't work as expected when file caching is enabled When file caching is enabled, the work order tasks of the qualifying territories are not sent for optimization. Enable territory model in the instance. Add an agent to more than one 'Territory' group (for example, Sunnyvale and Cupertino). Add one of the above territories as the qualifier in the scope. Add the same scope to the 'Batch'. Trigger a batch run. Validate for an intraday run.

Expected behavior: Both overlapping territory groups should be considered for optimization, and two solution files should be generated for each territory group.

Actual behavior: When file caching is enabled, the work order tasks of the qualifying territories are not sent for optimization.

Schedule Optimization

PRB1844169

Errors such as Request Timeout, Syntax Error/Access Rule Violation, and Insufficient Access are seen on the Dispatcher Workspace Error messages occur in the Dispatcher Workspace as a result of server response timeout, SQL syntax errors, and queries being ignored due to insufficient access. Scenario 1:

Request a Timeout Leave in the Dispatcher Workspace. Idle for sometime. Notice the alert message, 'Request Timeout: The server took too long to respond. Please try again later'.

Scenario 2:

Open the 'My Crews' page. Notice the Syntax Error or Access Rule Violation message due to an SQL syntax error.

Scenario 3:

Assign a crew task to a crew in the Dispatcher Workspace by dragging and dropping the task. Notice the Syntax Error or Access Rule Violation due to an SQL syntax error.

Scenario 4:

Open the Work Order Task record page. Notice the Insufficient Access error due to the query on sn_fsm_map_integr_usage being ignored because of insufficient access.

Schedule Optimization

PRB1846785

A performance issue with beans symmetric travel time and flaten response This issue introduces symmetric travel time and flatten response for beans calls in Yokohama. Schedules

PRB1831078

The 'Timeline' page isn't displaying properly with sub items after an Xanadu upgrade When there is a [cmn_timeline_sub_item] record attached, 'View Timeline' doesn't seem to work. The issue is only there when there's a timeline sub item in the 'Timeline' page. If there's no timeline, there's no issue. Navigate to All > Timeline Pages . Select ServiceNow Roadmap . Select the View Timeline button.

Server-side scripts

PRB1841707

Turn on ECMAScript 2021 (ES12) mode is not toggled after upgrade/zboot Turn on ECMAScript 2021 (ES12) mode is off. Unload a sys_script_include xml with Turn on ECMAScript 2021 (ES12) mode toggled. Make sure sys_es_latest_script=true. Add the script include to the 'update' folder in the com.glide.sg plugin. Zboot the instance. Spin the instance with Zboot. Check the record.

Expected behavior: Turn on ECMAScript 2021 (ES12) mode is on.

Actual behavior: Turn on ECMAScript 2021 (ES12) mode is off.

Service Catalog

PRB1834958

The onLoad Mandatory and Visible UI policies aren't working For the onLoad Mandatory policy, questions can be skipped. For the onLoad Visible UI policy, an incorrect question is prompted indicating that the policy didn't hide the correct variables. Service Catalog

PRB1835283

A UI policy script is running in Virtual Agent though the UI type is set to 'Desktop' In Virtual Agent chat, request the item 'Seating Arrangement for Onboarding.' This has an onLoad UI Policy to make will_this_employee _be_ seated_flex_or_remote' read only.

Expected behavior: The first question should be about a desk request.

Actual behavior: The question 'Will this employee have a reserved desk, flexible desk, or work remotely?' is asked. This indicated that this isn't a read only question, and the onLoad UI Policy did run.

Service Mapping

PRB1836767

When deleting a solution in ml_solution table, a cascade delete is triggered on ml_cluster_detail, but the records are not deleted When deleting a solution in ml_solution table, a cascade delete is triggered on ml_cluster_detail, and it times out and does not delete all of the records because there are too many records in the table to handle a cascade delete. ServiceNow Security Center (Family Release)

PRB1843476

At upgrade time with updated content, the completed steps of a customer action keeps the action status as 'ready', which turns off the action's Complete button Service Operations Workspace for Change Management

PRB1834196

The New button on the 'Changes assigned to me' page doesn't navigate to the SOW change landing page Log in as an admin role user. Enable the property 'glide.ux.user_criteria_enabled'. Navigate to Change > Create and create a new change request assigned to 'Change Manager' user. Impersonate Change Manager [tier 2 user]. Navigate to the SOW Home landing page. Select the View all button of the 'Changes assigned to me' donut section. Switch to the List view of the records display section. Select the New button.

Expected behavior: The user is navigated to the Change landing page. All New buttons on the list page should work.

Actual behavior: The New button on the 'Changes assigned to me' page navigates to the change landing page. The New button on other donut lists doesn't work.